Excellent Service! We were looking for a firm, orthopaedic mattresses because Ive had neck fusion and have chronic lower back and leg pain. Roberto politely approached us as we were l... See more
Location
Switch locationUnit 3 Mallard Retail Park, Mallard Road, BH8 9PL Bournemouth, Dorset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... See more
Company replied
Rob was brilliant- wasn’t pushy at all and really made choosing the right mattress for me and my partner really easy. He’s a credit to the store and will highly recommend him to my friends and family!... See more
The whole experience of choosing and buying a new bed was made very easy due to the expertise of the salesman Roberto. He explained our options and answered all our questions. The delivery was very qu... See more
Company replied
Company details
- #76 of 227 best companies in Bedroom furniture shop
- #42 of 114 best companies in Bed shop
- #29 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Bournemouth
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, United Kingdom
- 1202529500
4.8
Excellent
251 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Bournemouth
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Excellent
Roberto was the perfect salesman we told him what we wanted he then showed us everything in that range. No messing around we made our choice, paid and had a chat about delivery etc. Paid and left.
27 November 2025
Reply from Bensons For Beds - Bournemouth
Thank you so much for your great review, Mary! You deserve nothing less than great customer service! I will pass this back to the store so that Roberto can be given the credit he deserves. - Team Bensons
Excellent sevice
The delivery team of Jakub and Csaba were excellent. They were courteous, polite and extremely helpful in offering to set up the mattress and base for us. We are both in our seventies and would have found it very difficult to cope with a very heavy mattress. Well done Benson's for employing such a competent team!
20 November 2025
Unprompted review
Reply from Bensons For Beds - Bournemouth
Thank you for sharing! We’re so glad Jakub and Csaba made your delivery stress-free and went the extra mile to help. We’ll make sure they hear your kind words!
We hope to continue providing you with excellent service in the future,
Megan at Customer Care
Competitive price range and quality products
Nice and speedy response
Competitive price range and quality products
22 November 2025
Reply from Bensons For Beds - Bournemouth
Thank you for your amazing review! We’re glad you found our service quick, our prices competitive, and our products top quality. Your feedback means a lot to us — thank you for choosing us, Megan at Customer Care
Very good customer experience.
Saw desired items on line. Visited store to look at them. Warm welcome. Questions answered.
Phoned when ready to purchase. We were remembered which was nice. Delivery arranged for our chosen date.
All smoothly done. We now await our sofa beds.
22 October 2025
Reply from Bensons For Beds - Bournemouth
Thank you for sharing your experience! We’re delighted to hear that you received a warm welcome in-store, had your questions answered, and enjoyed smooth communication throughout the process. It’s wonderful that everything from choosing your items to arranging delivery went so seamlessly. We hope you love your new sofa beds!
Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bournemouth
Thank you for your feedback. We’re pleased to hear that our team member provided helpful and informative support during your visit. Ensuring our customers feel confident and well-informed is always our priority.
Thank you for your positive review Linda – Lauryn at Customer Care 💜
A good experience
Glenn was very helpful and knowledgeable. Also friendly and not pushy like some sales people can be
6 November 2025
Reply from Bensons For Beds - Bournemouth
Thank you for your wonderful feedback! We’re so pleased Glenn made your experience enjoyable with his helpful, knowledgeable, and friendly approach. It’s great to hear he provided support without any pressure – that’s exactly what we aim for! 💜
Thank you for your positive review Elizabeth – Lauryn at Customer Care"
The assistant wasn’t very knowledgable
The assistant wasn’t very knowledgable. She seemed reluctant to serve us.
1 November 2025
Reply from Bensons For Beds - Bournemouth
Thanks for your feedback Diane. We're sorry to hear the service you received didn’t meet expectations. We aim to provide friendly and knowledgeable support, so it’s disappointing to hear this wasn’t your experience.
We’ll be reviewing this internally to ensure better service going forward. If you’d like to discuss this further, please feel free to reach out.
Best regards,
Megan
Customer Care Specialist
Lee was very efficient and polite and…
Lee was very efficient and polite and told me everything I needed to know
20 October 2025
Reply from Bensons For Beds - Bournemouth
We're happy to hear that you found our service efficient and informative. Thank you for sharing your positive experience with us! Lauryn at Customer Care 💜
Leigh was so helpful
Leigh was so helpful. I have sleeping problems due to a near death car accident some years ago.
Leigh really went the extra mile to help me find a suitable mattress.
A real champion for your business.
15 October 2025
Reply from Bensons For Beds - Bournemouth
We're happy to hear that the assistance provided was so helpful in finding a suitable mattress to address your specific needs. We appreciate your positive feedback and are glad you had a great experience.
Thank you for your review – Lauryn at Customer Care 💜
Leaving this review for Mr Craig
Leaving this review for Mr Craig.
Amazing and super helpful. Genuinely cared about the sleep and gave recommendations on the best furniture - beds and mattresses to get.
Awesome discounts, and everyone had a laugh, a smile and a happy aura about them; it definitely wasn't forced.
Made me want to buy the mattress they have, so I can laugh more like them and not be grumpy. Power of a good bed and a good night's sleep.
14 October 2025
Unprompted review
Reply from Bensons For Beds - Bournemouth
We appreciate you taking the time to leave us such a great review! We are happy to hear that they found our team helpful and enjoyed your experience. We hope you love their new mattress and get many good nights of sleep.
Thank you for your review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bournemouth
We're happy to hear that we were helpful! Thank you for your positive feedback; we appreciate it.
Sleep well,
Megan at Customer Care⭐
Bed experience
Both the experience in shop and on delivery of my matress by John and Dan was easy and helpful.
7 October 2025
Unprompted review
Reply from Bensons For Beds - Bournemouth
We're happy that your in-store and delivery experiences were easy and helpful! Our team works hard to provide excellent service. Thank you for your review – Lauryn at Customer Care 💜
It was a pleasure buying our…
It was a pleasure buying our purchase...we looked around first, certainly not hassled whilst looking, saw what we liked and a very smooth purchase ensured...our chap was most helpful.
7 October 2025
Reply from Bensons For Beds - Bournemouth
Thank you for your kind words! We’re delighted to hear you enjoyed a hassle-free shopping experience and that our team was helpful throughout your purchase.
We hope you’re enjoying your new items!
Best Wishes,
Megan
The Bensons for Beds Care Team
Reply from Bensons For Beds - Bournemouth
Thank you for your kind words! We’re glad you found our team helpful and informative.
Best regards,
Megan at Customer Care🙂
recommend everytime and delivery men…
recommend everytime and delivery men very polite and helpful a credit to the company
1 October 2025
Unprompted review
Reply from Bensons For Beds - Bournemouth
We appreciate your recommendation and are happy to hear that our delivery team was polite and helpful. Thank you for recognizing their dedication!
Thank you,
Lauryn at Customer Care
The experience with Bensons for Beds…
The experience with Bensons for Beds was excellent from visiting the Bournemouth store to choose a mattress to the delivery. The staff involved were professional and helpful. The communication was excellent in keeping up to date with the delivery date and time with their tracking service and a courtesy phone call to say the delivery was on its way. The delivery guys were great, very efficient and took all the packaging away along with our old mattress.
23 September 2025
Unprompted review
Reply from Bensons For Beds - Bournemouth
We're happy to hear that you had an excellent experience, from choosing your mattress to the delivery. It's great to know that you found our staff professional and helpful, and that our communication and delivery service met your expectations. Thank you for your feedback!
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Bournemouth
"Thank you for your positive feedback! Our team takes pride in providing helpful and knowledgeable service to our valued customers. We are glad we could assist you during your visit." #CustomerSatisfaction #GreatTeam #HelpfulService
Bensons is like Dreams but better
From store to delivery day all was excellent. Friendly from start to finnish. Many places may have mattresses cheaper but for quality and price Bensons is the place
10 September 2025
Unprompted review
Reply from Bensons For Beds - Bournemouth
We're happy to hear that you had an excellent experience with us, from the store to delivery. We appreciate your recognition of our quality and pricing. Thank you for your positive feedback!
Best Wishes,
Megan at Customer Care
Fabulous bed and service
I received the bed yesterday delivered by John and Cameron. They were very pleasant professional, helpful and courteous. Nothing was too much trouble for them. They carried the bed very carefully from the delivery truck to the bedroom on first floor without any hesitation. Very happy with the service. Fabulous staff.
8 September 2025
Unprompted review
Reply from Bensons For Beds - Bournemouth
We're delighted to hear that the delivery team were so pleasant, professional, and helpful. It's great to know they took such care in delivering your bed to your bedroom. Thank you for your review, Take care,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.