The beds are lovely, my problems were with the motion bed company who make the motorised bases for the beds. There seems to be very poor communication between Bensons and the other company.The staff i... See more
Company replied
Location
Switch locationUnit 3 Mallard Retail Park, Mallard Road, BH8 9PL Bournemouth, Dorset, GB
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See what reviewers are saying
Wide choice of products with prices to suit all pockets. Sales staff that don’t put pressure on or hassle, but have terrific product knowledge. Helpful in making a choice but professional in leaving... See more
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We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... See more
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A great experience from walking into the store , trying out a sofa bed and having one delivered as scheduled 5 days later. The showroom guys were very professional, clearly explained our options and... See more
Company details
About Bensons For Beds - Bournemouth
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, United Kingdom
- 1202529500
4.8
Excellent
280 reviews
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Was served by Timm
Was served by, Timm, who was very professional and took time to listen carefully to our needs. The store in Poole is very central.
25 October 2026
May use AI-assist with repliesRead more
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The beds are lovely
The beds are lovely, my problems were with the motion bed company who make the motorised bases for the beds. There seems to be very poor communication between Bensons and the other company.The staff in Bensons Castle Point shop were wonderful, especially Craig and Roberto helped me through the issues caused by the motion bed company.
20 October 2026
Unprompted review
Reply from Bensons For Beds - Bournemouth
We are glad you enjoyed your experience with the comfortable mattresses and the helpful, supportive instore team who assisted you during the difficulties. We thank you for sharing this feedback. We acknowledge the frustration caused by the poor coordination and delivery issues with our third-party supplier. We are actively working to improve our communication channels with external partners to prevent these delays and misunderstandings in the future.
Thank you,
Megan | Customer Care Specialist
Team Bensons
Reply from Bensons For Beds - Bournemouth
Thank you for your kind words! We're thrilled to hear that Craig made such a positive impression. Our team is dedicated to providing excellent service, and it's great to know we succeeded with you. We look forward to welcoming you back soon!
Reply from Bensons For Beds - Bournemouth
Thank you so much for your kind words! We're thrilled to hear you had an amazing experience with us. Your recommendation means the world to us, and we look forward to welcoming you back soon!
Prompt and efficient but needs to be a bit more careful when carrying boxes over cream carpets and leaning on walls
The delivery guys called b4 arriving and were very efficient in puttingy bed base together. My only criticism was that they dragged in boxes and mattress on my cream carpet and walls. The plastic on the mattress was covered in black dust as was the boxes. They could have been a bit more careful
11 October 2026
Reply from Bensons For Beds - Bournemouth
Thank you for your feedback! We're glad to hear our team was efficient in setting up your bed base. We apologize for the mess caused during delivery and appreciate your input. We'll address this with our team to ensure better care in the future. Your satisfaction is important to us!
Reply from Bensons For Beds - Bournemouth
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our customer service. Our team is dedicated to providing the best support possible, and your kind words motivate us to keep up the great work. We look forward to seeing you again,
Megan | Customer Care Specialist
The staff at the local branch were very…
The staff at the local branch were very helpful and knew their business well ...But the delivery drivers who i didnt meet but my partner did were according to her absolutely lovely lads.
3 October 2026
Reply from Bensons For Beds - Bournemouth
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided excellent service and that our delivery drivers made a positive impression. We appreciate your support and look forward to serving you again soon!
Reply from Bensons For Beds - Bournemouth
Thank you for your kind words! We're thrilled to hear that you found our team helpful and professional. Your feedback motivates us to continue providing the best service possible. We look forward to serving you again soon!
From first greeting to the mattress…
From first greeting to the mattress arriving, we felt heard, respected and look after.
Could not recommend more
25 September 2026
Reply from Bensons For Beds - Bournemouth
Thank you so much for your wonderful review! We're thrilled to hear that you felt heard and respected throughout your experience with us. Your recommendation means the world to us, and we look forward to serving you again in the future!
Good quality from Bensons
Second time purchasing beds from Bensons for Beds. Quick deliveries and very professional.
27 September 2026
Reply from Bensons For Beds - Bournemouth
Thank you for your wonderful review! We're thrilled to hear that you chose Bensons for Beds again and that our quick delivery and professionalism met your expectations. We appreciate your loyalty and look forward to serving you in the future!
Delivered on timer
I was made aware on the delivery date approximate time of delivery as promised in earlier texts from Bensons. A further text was received about 20 minutes before their arrival. A very quick process was made of delivery of mattress and removal of the old one. I like the fact the old mattress was placed in a large plastic bag for its disposal. A good team from the company.
21 September 2026
Reply from Bensons For Beds - Bournemouth
Thank you for your wonderful review! We're thrilled to hear that our team provided timely updates and efficient service during your mattress delivery. We take pride in ensuring a smooth experience, including the disposal of your old mattress. We appreciate your feedback and hope you enjoy your new mattress!
The Bensons for Beds Experience
The sales person instore was welcoming, patient and very helpful. The agreed delivery timescale was met, and the delivery team were friendly and efficient. The mattress is excellent and good value. Overall we are delighted with the whole experience and the customer service has been great.
22 September 2026
Unprompted review
Reply from Bensons For Beds - Bournemouth
Thank you for your wonderful feedback! We're thrilled to hear that our team provided you with a welcoming experience and that you love your new mattress. Your satisfaction is our priority, and we appreciate your kind words about our service. We look forward to serving you again!
Reply from Bensons For Beds - Bournemouth
Thank you for your kind words! We're thrilled to hear that you enjoyed our service and quality beds. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Bensons
From the start from ordering the bed with Matt,to the delivery guys, excellent service kept well informed wouldn't hesitate to recommend to friends etc. Thank you Bensons.
18 September 2026
Unprompted review
Reply from Bensons For Beds - Bournemouth
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience from ordering to delivery. Your recommendation means a lot to us. If you need anything else, feel free to reach out. We appreciate your support!
Great store
Great store . Lots of different products to chose from. Lovely , helpful staff members . Highly recommended.
26 August 2026
Reply from Bensons For Beds - Bournemouth
Thank you for your wonderful review! We're thrilled to hear you enjoyed our variety of products and found our staff helpful. Your recommendation means a lot to us. We look forward to welcoming you back soon!
I had a good experience at benson for…
I had a good experience at benson for bed at Mallard retail park in Bournemouth.Matt was really helpful and took time to explain the different mattresses. He was friendly and knowledgable.
9 September 2026
Reply from Bensons For Beds - Bournemouth
Thank you for your positive feedback! We're so pleased to hear that your experience at our Bournemouth store was a good one. It's wonderful to know that our team member was helpful, took the time to explain the different mattresses, and was both friendly and knowledgeable. We appreciate you sharing your experience!
Team Bensons
Very helpful staff and good choice of…
Very helpful staff and good choice of products at reasonable prices
14 September 2026
Reply from Bensons For Beds - Bournemouth
Thank you for your kind words! We're thrilled to hear that you found our staff helpful and our product selection to your liking. We strive to offer great value and appreciate your support. We look forward to serving you again soon!
Delivery service was outstanding
Delivery service was outstanding. Had a bit of an awkward space to get my new bed into. Del guys were amazing. I liked the service in the showroom at Castlepoint really helpful.
However I have received the following in an email
Normal occurence
We use a number of fillings in your mattress and due to this, you will find your mattress will naturally mould to your body, creating a slight dipping in your mattress. It is common for your mattress to feel slightly different after a few weeks of use because of this as your body adjusts and the mattress naturally conforms to your body shape. Adjustment period
Allow some time for your body to adjust and for the mattress to settle. The majority of normal settlement happens within the first 6 months of the mattress.
Surely a sinking matress is not providing the right support - Hence I bought a new one. Having spent £1500appr. £850 on a Air max 6 matress alone. I'm not sure i've spent my money in the right place. I'm left feeling disconcerted. Why wasn't this mentioned in the showroom? It feels like your managing my expections in the light of known issues?
7 September 2026
Reply from Bensons For Beds - Bournemouth
Hi Paul,
Thank you for your feedback. We're delighted to hear you received outstanding service from both our Castlepoint showroom team and our delivery colleagues.
We appreciate your concerns regarding mattress settlement. All luxury mattresses experience a natural settling period as the comfort fillings adjust and respond to regular use. This is a normal process and does not necessarily indicate a loss of support. The majority of this settlement typically occurs within the first few months of ownership.
To help ensure your mattress performs as intended, we recommend following the care guide provided.
Thank you,
Megan| Customer Service Specialist
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