Bensons For Beds - Bournemouth Reviews 

250
TrustScore 5 out of 5

4.8

Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL Bournemouth, Dorset, GB


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Rated 5 out of 5 stars

We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... See more

Company replied

Rated 5 out of 5 stars

Rob was brilliant- wasn’t pushy at all and really made choosing the right mattress for me and my partner really easy. He’s a credit to the store and will highly recommend him to my friends and family!... See more

Rated 5 out of 5 stars

Good service and ease of changing within their 40 day programme as the first mattress did not work out as comfortable as it felt in the showroom

Rated 5 out of 5 stars

Great products, in store service and delivery Elle bed is perfect Igel 4000i nanotech mattress is a different level of comfort


Company details

  1. #75 of 228 best companies in Bedroom furniture shop
  2. #41 of 115 best companies in Bed shop
  3. #28 of 87 best companies in Bedding Shop
  4. #28 of 86 best companies in Mattress Shop

About Bensons For Beds - Bournemouth

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, United Kingdom

  • 1202529500

4.8

Excellent

TrustScore 5 out of 5

250 reviews

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4.8

All reviews

(250)

25,739 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Great products, in store service and delivery
Elle bed is perfect
Igel 4000i nanotech mattress is a different level of comfort

13 August 2026
Unprompted review
Rated 5 out of 5 stars

What's to say excellent from start to…

What's to say excellent from start to finish, would highly recommend Bensons Beds, already have especially John from the Bournemouth store.

7 August 2026
Unprompted review
Bensons For Beds - Bournemouth logo

Reply from Bensons For Beds - Bournemouth

We're so happy to hear you had such a positive experience from beginning to end! We appreciate you recommending us and highlighting the excellent service received.

Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable assistant who made the task of choosing a new bed easier.

4 August 2026
Bensons For Beds - Bournemouth logo

Reply from Bensons For Beds - Bournemouth

We're so pleased to hear that our assistant was very helpful and knowledgeable, making the task of choosing a new bed easier for you. Thank you for your wonderful feedback!

Team Bensons

Rated 5 out of 5 stars

Amazing service, thank you Rob!

We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so impressed and therefore bought our bed and mattress through Rob. We found the service exceptional in comparison, not pushy in the slightest, but genuinely lovely, helpful staff. Thank you Rob for all your help, we cannot wait for the bed to arrive!

2 August 2026
Unprompted review
Bensons For Beds - Bournemouth logo

Reply from Bensons For Beds - Bournemouth

We're so pleased to hear you had such a wonderful experience at our Bournemouth store! It's fantastic that Rob provided exceptional, helpful service without being pushy. We're delighted you're looking forward to your new bed!

Team Bensons

Rated 5 out of 5 stars

Matthew was very patient answering all…

Matthew was very patient answering all my questions and giving me time to decide on which bed to buy, an asset to the store

30 July 2026
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Reply from Bensons For Beds - Bournemouth

We're so pleased to hear that Matthew was very patient answering all your questions and giving you time to decide on your purchase. It's wonderful to know they were an asset to the store!

Team Bensons

Rated 1 out of 5 stars

Bought a wardrobe but couldnt assemble…

Bought a wardrobe but couldnt assemble properly tried to get support from customer service they said they not assemble wardrobes .So wasting time and money Specially Bournmouth store is very bad in customer care they are not listening to customers They dont care customers .Benson bed and Mettres excellent quality but never ever buy wardrobe .

5 June 2026
Bensons For Beds - Bournemouth logo

Reply from Bensons For Beds - Bournemouth

We are truly sorry to hear about the difficulties you faced with assembling your wardrobe and the disappointing experience with our customer service. This is certainly not the standard we aim for, and we understand your frustration regarding the time and money spent. We have contacted you to discuss this matter further.

Thank you for your review - Lauryn at Customer Care.

Rated 4 out of 5 stars

fantastic service unknown these days…

fantastic service unknown these days every thing worked to plan.congratulations for service as it is non existent in this modern computer world.

15 July 2026
Unprompted review
Bensons For Beds - Bournemouth logo

Reply from Bensons For Beds - Bournemouth

We are so pleased to hear that everything worked to plan and you received such fantastic service. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Good service

Good service, took shoes off at the door, well polite guys, the only thing I would say is weekend deliveries would be better for working people

13 July 2026
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Reply from Bensons For Beds - Bournemouth

We're so pleased to hear you received good service and that our team was polite and respectful of your home! We appreciate your feedback regarding weekend deliveries and will certainly take it into consideration.

Rated 5 out of 5 stars

Very happy

The whole experience of choosing and buying a new bed was made very easy due to the expertise of the salesman Roberto. He explained our options and answered all our questions. The delivery was very quick and the two guys that delivered the bed were very helpful and polite even though it was a very very hot day. We would recommend bensons to our friends and family.

5 July 2026
Bensons For Beds - Bournemouth logo

Reply from Bensons For Beds - Bournemouth

We're so pleased to hear your entire experience, from choosing to buying your new bed, was made easy. It's wonderful that our team member explained your options and answered all your questions. We're also glad the delivery was quick and that our delivery team was helpful and polite, even on a very hot day.

Rated 5 out of 5 stars

Assistance at the store were incredibly…

Assistance at the store were incredibly friendly and super helpful with finding the right bed for us, and helped to make the entire process easier

21 June 2026
Bensons For Beds - Bournemouth logo

Reply from Bensons For Beds - Bournemouth

We're so pleased our in-store team was friendly and helpful in assisting you to find the perfect bed, making the process easier for you.

Team Bensons

Rated 5 out of 5 stars

Everything was explained fully

Everything was explained fully and I was kept up to date with information through the whole delivery process.

13 June 2026
Bensons For Beds - Bournemouth logo

Reply from Bensons For Beds - Bournemouth

We're so glad everything was clearly explained and you were kept informed throughout the delivery process! Thank you for your feedback.

Team Bensons

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