Excellent service from Andy at the Croft Retail Park, Bromborough. We wanted to purchase an electric adjustable single bed and an ordinary single bed and Andy went out of his way to find ones that ma... See more
Company replied
Location
Switch locationUnit M1 South Wirral Retail Park, Welton Road, CH62 3PN Bromborough, Merseyside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My partner and I attended the Bromborough branch yesterday to test a Simba mattress. We were approached immediately by Eve for support and guidance. Eve took her time to carefully explain the function... See more
Company replied
I was in desperate need of a mattress and rang my local branch, in Bromborough, were I spoke with Dave. He was absolutely brilliant. We soon arrived and he was beyond helpful, warm & friendly. We ma... See more
Company replied
Outstanding service from the store team at the Croft Retail Park, Bromborough. Andy and Joe were both extremely knowledgeable and helped ensure our questions were answered and our purchase was s... See more
Company replied
Company details
About Bensons For Beds - Bromborough
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit M1 South Wirral Retail Park, Welton Road, CH62 3PN, Bromborough, Merseyside, United Kingdom
- 1513430043
4.9
Excellent
560 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sales staff very courteous and…
Sales staff very courteous and knowledgeable.the delivery staff were helpful and careful. Full,marks all around.
2 November 2026
Excellent service when purchasing the…
Excellent service when purchasing the bed and with the delivery
4 October 2026
Well informed staff and competitive…
Well informed staff and competitive pricing.
27 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shop assistant was very helpful
Shop assistant was very helpful , left us to browse & answered questions when asked
19 October 2026
Reply from Bensons For Beds - Bromborough
Thank you for your kind words! We're thrilled to hear that our team member provided the perfect balance of helpfulness and space to browse. Your satisfaction is our priority, and we look forward to welcoming you back soon!
Team Bensons
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful feedback! We're thrilled to hear that our team was so supportive and that you got a great deal. Your satisfaction is our top priority, and we look forward to serving you again soon!
Team Bensons
great experience
22 October 2026
Reply from Bensons For Beds - Bromborough
Thank you for your positive review! We are so happy to hear you had a great experience when shopping with us.
Team Bensons
Wonderful and helpful service over and…
Wonderful and helpful service over and beyond...thank you Joe in Bromborough
15 October 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
Thank you for your fantastic feedback! We're thrilled to hear that Joe provided you with wonderful service. Our team always strives to go above and beyond for our customers. We appreciate your support and look forward to serving you again soon!
Andy was very friendly and helpful with…
Andy was very friendly and helpful with a lot of knowledge of mattresses. He didn’t rush us and did his best on price.
18 October 2026
Reply from Bensons For Beds - Bromborough
Thank you for your kind words! We're thrilled to hear that Andy provided you with excellent service and expertise. Our team is dedicated to ensuring you find the perfect mattress without any pressure. We appreciate your support and hope to see you again soon!
The old mattress was removed and the…
The old mattress was removed and the new one put in place quickly and efficiently. Instructions given clearly and happy with the bed. Thank you
12 October 2026
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful feedback! We're thrilled to hear that you had a smooth experience with the mattress removal and installation. Our team strives to provide clear instructions and great service. Enjoy your new bed, and we look forward to serving you again!
Reply from Bensons For Beds - Bromborough
Thank you for your kind words! We're thrilled to hear that our staff provided you with helpful and efficient service. Your satisfaction is our priority, and we look forward to serving you again soon!
Amazing customer service
I was in desperate need of a mattress and rang my local branch, in Bromborough, were I spoke with Dave. He was absolutely brilliant. We soon arrived and he was beyond helpful, warm & friendly. We managed to locate and walk away with a mattress which suited my needs. He, and his lovely colleague, understood my health/mobility issues and ensured I had everything I needed and more! I tried a few stores, including another chain right next door, but his impeccable customer service made this purchase an easy one! Hands down this was the best service I’ve received in a very long time. He went above and beyond. Thank you, Dave! All shops could use more staff like you ☺️
13 October 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful feedback! We're thrilled to hear that Dave provided you with such exceptional service and helped you find the perfect mattress. Your satisfaction means the world to us, and we appreciate your kind words. We look forward to serving you again!
Reply from Bensons For Beds - Bromborough
Thank you for your kind words! We're thrilled to hear that our staff made a positive impact on your experience. We take pride in providing helpful and knowledgeable service. We look forward to welcoming you back soon!
Reply from Bensons For Beds - Bromborough
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service. Our team works hard to ensure every customer feels valued. We look forward to serving you again soon!
Exceptional customer service from Eve!
My partner and I attended the Bromborough branch yesterday to test a Simba mattress. We were approached immediately by Eve for support and guidance. Eve took her time to carefully explain the functions of various mattresses of a similar quality to what we went in for, with varying prices, which provided us with a fully informed decision. We ended up purchasing a mattress we had never heard of and are over the moon as it is much better than the Simba we had our heads set on. Eve thoroughly explained and offered care kits to add on to our purchase. Eve made this an easy and smooth purchase for us. Thank you very much.
12 October 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
Thanks for your wonderful feedback! 😊 We're delighted to hear that you and your partner had such a positive experience at our Bromborough store.
A special thank you for recognising Eve. It's fantastic to hear that she took the time to understand what you were looking for, explained the different mattress options clearly, and helped you make a fully informed decision.
Thank you for choosing Bensons, and we hope you enjoy many years of comfortable sleep on your new mattress! 🛏️⭐
Andy was great …
Andy was a great help spoke me through all discounts and offers available!
11 October 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
Thank you for your kind words! We're thrilled to hear that Andy provided you with excellent service and helped you find the best discounts. We appreciate your support and look forward to serving you again soon!
We had all our queries answered clearly…
We had all our queries answered clearly and the current types and benefits explained. We were able to compare several mattresses before choosing the right one for us. And the price was good too
11 October 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful feedback! We're thrilled to hear that our team was able to assist you in finding the perfect mattress. It's great to know you appreciated the clear explanations and pricing. We look forward to serving you again in the future!
There was a problem with the mattress…
There was a problem with the mattress we bought the manager and sales person could not do enough for us they slighted everything out so quickly a couple of weeks later we received a new mattress well done benson for beds 10 out of ten
7 October 2026
Reply from Bensons For Beds - Bromborough
Thank you for your fantastic review Mr Parkinson! We're thrilled to hear that our team was able to resolve the mattress issue quickly and to your satisfaction. Your support means the world to us, and we appreciate your kind words. We look forward to seeing you again,
Megan | Customer Care Specialist
Excellent Service
Excellent service from Andy at the Croft Retail Park, Bromborough. We wanted to purchase an electric adjustable single bed and an ordinary single bed and Andy went out of his way to find ones that matched in height and colour. He was very knowledgeable, friendly and answered all our questions. We are now awaiting delivery of our order. Thanks Andy.
17 September 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful review! We're thrilled to hear that Andy provided you with excellent service and helped you find the perfect beds. We appreciate your kind words and can't wait for you to receive your order. If you have any more questions, feel free to reach out!
Very good experience
Andy was great providing the initial information we needed then leaving us to roam around and look for ourselves, gave us a great deal when we selected the bed we wanted.
2 October 2026
Reply from Bensons For Beds - Bromborough
Thank you for your kind words! We're thrilled to hear that Andy provided you with the information you needed while allowing you to explore. It's great to know you found the perfect bed at a fantastic deal. We appreciate your business and hope to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.