Great experience in store with Lianne. She was really helpful in tailoring to exactly what we needed. Made it really easy to pick the right bed for us.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tracey at Bensons for Beds Bury was absolutely fantastic, she was very informative and knowledgeable regarding the stipulated requirements of our needs. She was very friendly throughout our visit and... See more
Company replied
Yasmin at the Mill Retail Park in Bury first helped my sister with her purchase. There was a good discount of 25% off and we manages to get delivery included too. As I also needed a new mattress I dec... See more
Company replied
Barry and Kelvin kept us updated on delivery and were on time. They were friendly and very helpful. When purchasing the bed the sales assistant not have been more helpful. Overall a superb experience.... See more
Company replied
Company details
- #77 of 229 best companies in Bedroom furniture shop
- #41 of 116 best companies in Bed shop
- #29 of 87 best companies in Bedding Shop
- #28 of 87 best companies in Mattress Shop
About Bensons For Beds - Bury
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Halls Mill Retail Park, BL9 7AZ, Bury, Lancashire, United Kingdom
- 1617615440
4.9
Excellent
357 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Suresh is awesome
One word, Suresh. One of the best customer service person I have ever come across. That man could sell air if he wanted to! I generally go to Bensons all the time for the excellent products and super customer service.
30 May 2026
Reply from Bensons For Beds - Bury
Thank you for your fantastic feedback! We are so pleased to hear about your excellent experience with our team member and our products. Your kind words truly mean a lot to us.
Team Bensons
Excellent service
Fantastic men took away old mattress very quickly & carefully & brought new mattress into house & onto my bed expertly, carefully & even put a clock back on my wall for me. Couldn’t have asked for better.
27 May 2026
Reply from Bensons For Beds - Bury
We're so happy to hear about your excellent experience with our team! We truly appreciate your kind words and positive feedback.
Team Bensons
Excellent customer service
Staff at Bury store were incredibly helpful and knowledgeable.
Driver, and driver's assistant, Sean and Andy were cheery despite the early hour of the delivery. They worked efficiently and were very considerate.
19 May 2026
Reply from Bensons For Beds - Bury
We're so pleased to hear our team provided such helpful and knowledgeable service. It's wonderful they were cheerful and efficient!
Team Bensons
From entering bensons showroom in bury…
From entering bensons showroom in bury to the delivery of our bed base and mattress we could not fault bensons employees. A great service and product
24 May 2026
Reply from Bensons For Beds - Bury
We're so pleased you couldn't fault our employees, and received great service and product from us. Thank you for your feedback!
Team Bensons
Friendly helpful staff in the shop
Friendly helpful staff in the shop. Very efficient, friendly delivery. Very happy.
23 May 2026
Reply from Bensons For Beds - Bury
We're so pleased our team provided friendly, efficient service. Thank you for your kind feedback!
Team Bensons
Great customer Service
Excellent customer service from Yasmin and Simon, not at all pushy, but knowledgeable, friendly and helpful. Nothing was too much trouble. Thank you for finally helping us find our dream bed!
17 May 2026
Reply from Bensons For Beds - Bury
We're so pleased to hear our team provided excellent service, helping you find your dream bed. We appreciate your kind words!
Team Bensons - Jess
Really helpful service from Bensons at…
Really helpful service from Bensons at their Bury store. Really personable service that made things much easier.
16 May 2026
Reply from Bensons For Beds - Bury
We're so pleased to hear you received such helpful and personable service at our Bury store. Thank you for sharing your positive experience!
Team Bensons - Jess
plenty of help quick and easy
7 May 2026
Reply from Bensons For Beds - Bury
We're glad we could help quickly and easily. Thank you for your kind words and five-star rating.
Team Bensons - Jess
Great service start to finish
Great experience from the store to the delivery. Third time I have used Benson and will definitely use again.
14 May 2026
Reply from Bensons For Beds - Bury
We're so glad you had a great experience from store to delivery! We appreciate your continued trust in us and look forward to serving you again.
Team Bensons - Jess
Staff were so friendly and helpful
Staff were so friendly and helpful, highly recommend the Bury store
13 May 2026
Reply from Bensons For Beds - Bury
That’s lovely to hear! 😊 Our Bury team will be thrilled—thanks so much for the recommendation ✨
Yasmin was great at purchase and in…
Yasmin was great at purchase and in store help and the delivery was great!
8 May 2026
Unprompted review
Reply from Bensons For Beds - Bury
We're happy to hear that you had a great experience with our in-store help and delivery service. Thanks for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Bury
We appreciate your kind words! It's great to hear our team was helpful to you; we will share this with them.
Team Bensons
Excellent service from start to finish
Excellent service from start to finish, sales lady in the shop was helpful yet not pushing you to buy, purchased and everything explained clearly… lots of emails etc keeping me updated, delivery on time and notified as mentioned an hour prior. Old mattress taken away and new put in place. Great overall service
3 May 2026
Reply from Bensons For Beds - Bury
We appreciate you sharing your experience! 😊 We're happy to hear that the sales team was helpful without being pushy, and that you were kept well-informed throughout the process. It's great to know the delivery was on time and the old mattress was removed. ✨
Team Bensons
Reply from Bensons For Beds - Bury
Much appreciated — helpful staff and great service is exactly what we aim for ⭐
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Helpful store staff
Helpful store staff
Kept informed throughout the process
On the delivery day, kept informed, delivery team polite
20 April 2026
Reply from Bensons For Beds - Bury
Thanks so much! We’re glad the whole process ran smoothly 🙌
We hope to welcome you back soon,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Bury
Thank you! We’re really pleased our team made the whole experience smooth and friendly from start to finish 😊
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist
Reply from Bensons For Beds - Bury
Thank you for your feedback! We’re really pleased you found our service and communication great — that’s exactly what we aim for.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent customer service
Excellent customer service nothing was too much trouble. Ensured we tried a number of mattresses before making our decision.
9 April 2026
Reply from Bensons For Beds - Bury
We appreciate you taking the time to leave us feedback! 😊 We're so glad to hear our customer service was excellent and that we helped you find the perfect mattress.
Team Bensons
An excellent experience at Benson For Beds Bury
An excellent experience purchasing a new mattress.The person who dealt with us,Subash,was informative,friendly and efficient and provided us with a very competitive price for a mattress that met our requirements.
My wife and myself would definitely recommend Bensons For Beds,Bury.
John Bebb
11 April 2026
Reply from Bensons For Beds - Bury
We're delighted you had such a positive experience purchasing your new mattress at our Bury location. It's great to hear that our team member was informative, friendly, and efficient in helping you find the perfect mattress at a competitive price. We appreciate your recommendation!
Team Bensons
Best service from Bensons
Show room wide selection. Knowledgeable staff. Kept up to date re delivery. Arrived on time
1 April 2026
Reply from Bensons For Beds - Bury
Lovely feedback! From showroom to delivery, we’re so pleased everything was spot on.
Thanks for choosing us – we hope to serve you again!
- Megan at Customer Care!✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.