Came to Bensons because Dreams wanted to take my money but wouldn’t give any delivery info (date, etc). So I walked out. Great service. Great advice. Delivery on.time, fast, polite, with delivery... See more
Company replied
Location
Switch locationUnit 5b Riverside Retail Park, Chelmsford, CM1 1AN Chelmsford, Essex, GB
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See what reviewers are saying
Knowledgeable, helpful and patient service. Be careful when offered discounts. Get it clear what you've been offered and make sure it is correct on your invoice. We were disappointed because we though... See more
Company replied
Hugely impressed by Demi at the Chelmsford branch who was very knowledgeable and friendly to deal with. She guided us through the various options available and then left us to make up our minds; popp... See more
Company replied
We bought a bed, a mattress and two bedside cabinets at the Chelmsford branch at the Riverside retail park. The lady who served us could not have been more helpful. She explained all about the iGel ma... See more
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Company details
- #77 of 227 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #28 of 86 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - Chelmsford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5b Riverside Retail Park, Chelmsford, CM1 1AN, Chelmsford, Essex, United Kingdom
4.8
Excellent
107 reviews
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Very helpful and patient salesperson
25 July 2026
May use AI-assist with repliesRead more
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Came to Bensons because Dreams fu
Came to Bensons because Dreams wanted to take my money but wouldn’t give any delivery info (date, etc). So I walked out.
Great service. Great advice. Delivery on.time, fast, polite, with delivery app working great. Couldn’t praise the delivery men enough.
Love my new mattress.
9 July 2026
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear you had such a positive experience with us, from the great service and advice to the on-time and polite delivery. Enjoy your new mattress!
Staff were polite and helpful
2 July 2026
Reply from Bensons For Beds - Chelmsford
We are so pleased to hear that our team was polite and helpful during your visit. Thank you for sharing your positive experience with us!
Outstanding Service from start to finish…
I had an excellent experience with Benson from start to finish.
Communication was clear and professional throughout the process. Everything was handled efficiently and our concerns were were answered honestly by Adam for Benson for beds.
I really appreciated the excellent customer service and wouldn't hesitate to recommend them to others.
25 June 2026
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear about your excellent experience from start to finish. It's wonderful that our communication was clear and professional, and that your concerns were addressed. Thank you for your kind recommendation!
Team Bensons
Brilliant advice from the salesperson Mo
I received brilliant advice from sales person Mo who did not rush me and answered all my questions about the type of mattress I was considering buying. He was the reason I made my purchase and the ease of delivery has made it a smooth and enjoyable transaction
14 June 2026
Unprompted review
Reply from Bensons For Beds - Chelmsford
We are so pleased to hear our team provided brilliant advice and made your mattress purchase a smooth and enjoyable transaction. Thank you for your kind feedback!
Team Bensons
Excellent service from start to finish !
Adam in your Chelmsford store was polite, professional, knowledgeable and very helpful. The contact I had before delivery was all accurate and delivery on time. The two men who delivered my bed and assembled it were also very polite and professional. Well done Bensons 5 stars !
1 June 2026
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear about your excellent experience with our team members. It's wonderful that you found our in-store and delivery service to be so professional and helpful. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Chelmsford
We're delighted you found our service professional. Thank you for your kind words!
Team Bensons
Good customer service at store and…
Good customer service at store and delivery guys excellent
22 May 2026
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear our store team and delivery crew provided excellent service. Thank you for your wonderful feedback!
Team Bensons
Friendly and helpful service from shop…
Friendly and helpful service from shop experience to delivery.
22 May 2026
Reply from Bensons For Beds - Chelmsford
We're delighted you had a friendly and helpful experience from shop to delivery. We appreciate your feedback!
Team Bensons
Fantastic service from Adam
Fantastic service from Adam! Knowledgeable, engaging and professional, he checked out and confirmed the delivery process for our move to Scotland, and made the purchase process so simple!
17 May 2026
Unprompted review
Reply from Bensons For Beds - Chelmsford
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided such a fantastic and professional experience, making your purchase simple.
Team Bensons - Jess
Excellent service
Excellent service. Staff very knowledgeable and helpful, and answered all my questions.
Made the whole process very straightforward and smooth.
Thank you.
16 May 2026
Reply from Bensons For Beds - Chelmsford
We are so pleased to hear our team was knowledgeable and helpful, making your experience straightforward and smooth. Thank you for your kind words!
Team Bensons - Jess
Reply from Bensons For Beds - Chelmsford
We appreciate your feedback! We're so glad our knowledgeable staff provided excellent service. Thank you for sharing your experience with us.
Team Bensons
Excellent service and delivery
Excellent service from the staff in store, delivered when they said they would and the delivery experience was great.
29 April 2026
Reply from Bensons For Beds - Chelmsford
We're happy to hear that you received excellent service from our store staff and that the delivery met your expectations. Thanks for sharing your experience!
Team Bensons
Overall I am pleased with my new bed
Overall I am pleased with my new bed, but after it was delivered we found a fair bit of damage to our staircase wall and a lot of damage to our banisters, they had chipped the paint off all the way down the large part of the banister, and tore the wallpaper at the bottom of the staircase
29 April 2026
Reply from Bensons For Beds - Chelmsford
We appreciate you bringing this to our attention. We're glad you are pleased with your new bed. We're very sorry to hear about the damage to your staircase wall and banisters during delivery. We will investigate this issue. Thanks for your feedback.
Team Bensons
A wonderful experience start to finish
A wonderful experience start to finish. Great sales lady helping us choose the mattress we needed. In a relaxed environment. Deliver 2 weeks later Emails constantly keeping us informed of due date and times. Helpful delivery staff. Highly recommend Bensons beds
30 April 2026
Reply from Bensons For Beds - Chelmsford
Thank you for such a wonderful review! 😊 We’re delighted to hear your experience was great from start to finish — from choosing the perfect mattress in a relaxed environment to staying informed with regular updates along the way. It’s lovely to know our delivery team were helpful too. Thank you so much for recommending Bensons Beds — enjoy your new mattress and sweet dreams! 🛏️✨
Friendly and very helpful staff in…
Friendly and very helpful staff in store with fast delivery and delivery was seamless. There was a slight problem on delivery, and this was dealt with very quick and efficiently.
Bought the same mattress as we purchased 9yrs ago to replace the old one and it's perfect! Amazing quality
23 April 2026
Reply from Bensons For Beds - Chelmsford
Thank you! 😊 We’re so pleased you had a smooth experience in store and with delivery—and that the little hiccup was sorted quickly. Even better that your trusted mattress is still perfect after 9 years! Amazing choice and happy sleeping,
Megan | Customer Care Specialist✨
Excellent service
The salesman was very knowledgeable and helpful. He helped me to get extra discounts, so I got my mattress at a great price.
The delivery was excellent, on time, and with care.
20 April 2026
Reply from Bensons For Beds - Chelmsford
We appreciate you sharing your experience! We're so glad the salesman was knowledgeable and helpful and that you got a great price. We're also happy the delivery was excellent and on time.
Team Bensons
Reply from Bensons For Beds - Chelmsford
Thank you! We’re so glad our assistant was able to help — that’s exactly what we love to hear,
Megan | Customer Care Specialist✨
Easy from choosing a base and mattress…
Easy from choosing a base and mattress in the Chelmsford store... didn't feel pressurised to buy or to rush choosing what I wanted. The sales person was very helpful and gave us options.
Kept me updated to the date of delivery and the delivery men were equally as polite and friendly. Would definitely use again.
21 March 2026
Reply from Bensons For Beds - Chelmsford
Thanks for the lovely review Joanne! So glad choosing your base and mattress was relaxed and pressure‑free, and that our team kept everything smooth right through to delivery. Great to hear the delivery crew were just as friendly — we’d love to welcome you back again,
Megan at Customer Care🌟
Great new bed!Very knowledgable salesman directed us…
Very knowledgable salesman directed us to the bed we wanted and the delivery men were on time very friendly and efficient.
16 March 2026
Reply from Bensons For Beds - Chelmsford
Thanks so much for your lovely feedback! ⭐
Great to hear our salesperson helped you find exactly what you were looking for, and that the delivery team were on time, friendly and efficient. We’re really glad you had a smooth experience with us!
Sleep well,
Megan at Customer Care💜
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