Denislava at the Chelmsford branch was very knowledgeable about the beds and very helpful and very cheerful and gave us a good deal.we bought a bed and it has been delivered today.we were kept informe... See more
Company replied
Location
Switch locationUnit 5b Riverside Retail Park, Chelmsford, CM1 1AN Chelmsford, Essex, GB
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Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find w... See more
Company replied
Hugely impressed by Demi at the Chelmsford branch who was very knowledgeable and friendly to deal with. She guided us through the various options available and then left us to make up our minds; popp... See more
Company replied
We bought a bed, a mattress and two bedside cabinets at the Chelmsford branch at the Riverside retail park. The lady who served us could not have been more helpful. She explained all about the iGel ma... See more
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Company details
- #80 of 228 best companies in Bedroom furniture shop
- #43 of 117 best companies in Bed shop
- #29 of 85 best companies in Bedding Shop
- #29 of 85 best companies in Mattress Shop
About Bensons For Beds - Chelmsford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5b Riverside Retail Park, Chelmsford, CM1 1AN, Chelmsford, Essex, United Kingdom
4.7
Excellent
120 reviews
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Great customer service
Denislava at the Chelmsford branch was very knowledgeable about the beds and very helpful and very cheerful and gave us a good deal.we bought a bed and it has been delivered today.we were kept informed right up until delivery.would highly recommend
15 August 2026
Unprompted review
Reply from Bensons For Beds - Chelmsford
We're delighted to hear that Denislava at our Chelmsford store provided such knowledgeable, helpful, and cheerful service! It's wonderful to know she helped you find the right bed and secured a great deal for you. We're also pleased that you were kept informed throughout the process right up to delivery. Thank you for your recommendation and for sharing your fantastic experience with us.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Storage bed
We have been dealing with a guy called Marvin, he was so helpful made the process so easy. Everything was laid out for easy viewing.
2 September 2026
Great service throughout from ordering…
Great service throughout from ordering in store to delivery.
30 August 2026
Brilliant care and service …
Tracy the executive sales person was professional and courteous
She is extremely knowledgeable and listened to our needs
24 August 2026
Reply from Bensons For Beds - Chelmsford
Hi Tim,
Tracy sounds like a superstar! 🌟 Professional, knowledgeable, and always listening. Thanks for the lovely feedback,
Megan | Customer Care Specialist😊
Great
We had a small issue with our mattress that meant it needed replacing. Customer service and in store were brilliant and the replacement was delivered and the original one removed easily and without any hesitation
19 August 2026
Reply from Bensons For Beds - Chelmsford
We're glad to hear that our customer service and in-store team were brilliant in assisting you with the mattress replacement. We're pleased the delivery and removal process was easy and efficient.
Team Bensons
Tell people they are entering a…
Tell people they are entering a contract,when buying a mattress.once they have your money, they will not allow you to get a refund if you are not happy with the item.They will allow a refund, less ,20 percent of your total out lay. You will not get a full refund. Not a nice company to deal with, stay clear.
10 August 2026
Reply from Bensons For Beds - Chelmsford
Hello David,
We are sorry to hear that you are unhappy with the terms of our Comfort Guarantee and apologise for any disappointment or frustration this has caused.
We appreciate you taking the time to share your feedback and can assure you that your comments have been noted and will be passed on for feedback.
Thank you for bringing your concerns to our attention,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear you received great service and found our staff lovely and helpful. It's wonderful to know that Deni made a positive impression! Thank you for your kind words.
Team Bensons
Good service
Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find which would best suit our needs. At no point did we feel pressured.
We ordered our chosen bed and it arrived on time.
Would just be nice if there were less extra charges for delivery, assembly, removal etc - some of which we declined. Removal for recycling should be free as manufacturers should be encouraging this.
14 August 2026
Reply from Bensons For Beds - Chelmsford
Thank you for your detailed feedback. 😊 We're delighted to hear that Tracy at our Chelmsford store was so helpful, friendly, and knowledgeable in guiding you through the different mattress options. It's fantastic to know that she took the time to help you try a variety of beds, find the right fit for your needs, and that you never felt under any pressure during the process.
We're also pleased to hear that your chosen bed arrived on time and that the overall experience was a positive one. We appreciate your comments regarding delivery, assembly, and recycling charges, and understand your perspective on encouraging mattress recycling. Feedback like yours is invaluable in helping us review and improve our services.
Thanks again for your support—it means a lot!
Megan | Customer Care Specialist
Reply from Bensons For Beds - Chelmsford
Hey Ronald,
Thank you for your feedback! 😊 We're delighted to hear that you received excellent service both in-store and from our delivery team. Providing a great experience from purchase through to delivery is what we strive for, so it's wonderful to know everything went smoothly. Thank you for choosing Bensons, and we hope you enjoy your new bed,
Megan | Customer Care Specialist
Excellent customer service very helpful…
Excellent customer service very helpful with order and even re doing the order to do our blue light discount very very good
9 August 2026
Reply from Bensons For Beds - Chelmsford
Hey Mr Bromfield,
Thank you for your wonderful feedback! 😊 We're delighted to hear you received excellent customer service and that our team was able to help with your order, including making sure your Blue Light Discount was applied. Going the extra mile for our customers is what we strive for, so it's fantastic to know you had such a positive experience. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
MOs speed and knowledge of goods
5 August 2026
Reply from Bensons For Beds - Chelmsford
We're so glad to hear about your positive experience with our team's speed and knowledge. We truly appreciate your kind words!
Thank you for your positive review - Lauryn at Customer Care 💜
A good experience
Adam in the store was extremely helpful in our choice of mattress and the delivery/collection process
30 July 2026
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear that Adam in the store was extremely helpful in your choice of mattress, and that the delivery and collection process was smooth. Thank you for your wonderful feedback!
Team Bensons
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear you had such a positive experience with our team. Thank you for sharing your kind words and feedback!
Team Bensons
Very helpful and patient salesperson
25 July 2026
Reply from Bensons For Beds - Chelmsford
Thank you for your review! We're delighted to hear that our salesperson was so helpful and patient during your visit. Choosing the right bed or mattress is an important decision, and we're pleased that you felt supported throughout the process without feeling rushed.
We really appreciate your feedback and thank you for choosing us. We hope you enjoy your new purchase and look forward to welcoming you back in the future! 😊
Came to Bensons because Dreams fu
Came to Bensons because Dreams wanted to take my money but wouldn’t give any delivery info (date, etc). So I walked out.
Great service. Great advice. Delivery on.time, fast, polite, with delivery app working great. Couldn’t praise the delivery men enough.
Love my new mattress.
9 July 2026
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear you had such a positive experience with us, from the great service and advice to the on-time and polite delivery. Enjoy your new mattress!
Staff were polite and helpful
2 July 2026
Reply from Bensons For Beds - Chelmsford
We are so pleased to hear that our team was polite and helpful during your visit. Thank you for sharing your positive experience with us!
Outstanding Service from start to finish…
I had an excellent experience with Benson from start to finish.
Communication was clear and professional throughout the process. Everything was handled efficiently and our concerns were were answered honestly by Adam for Benson for beds.
I really appreciated the excellent customer service and wouldn't hesitate to recommend them to others.
25 June 2026
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear about your excellent experience from start to finish. It's wonderful that our communication was clear and professional, and that your concerns were addressed. Thank you for your kind recommendation!
Team Bensons
Brilliant advice from the salesperson Mo
I received brilliant advice from sales person Mo who did not rush me and answered all my questions about the type of mattress I was considering buying. He was the reason I made my purchase and the ease of delivery has made it a smooth and enjoyable transaction
14 June 2026
Unprompted review
Reply from Bensons For Beds - Chelmsford
We are so pleased to hear our team provided brilliant advice and made your mattress purchase a smooth and enjoyable transaction. Thank you for your kind feedback!
Team Bensons
Excellent service from start to finish !
Adam in your Chelmsford store was polite, professional, knowledgeable and very helpful. The contact I had before delivery was all accurate and delivery on time. The two men who delivered my bed and assembled it were also very polite and professional. Well done Bensons 5 stars !
1 June 2026
Reply from Bensons For Beds - Chelmsford
We're so pleased to hear about your excellent experience with our team members. It's wonderful that you found our in-store and delivery service to be so professional and helpful. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Chelmsford
We're delighted you found our service professional. Thank you for your kind words!
Team Bensons
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