The sales assistant let us know they were available for any questions, but let us browse at our own pace unhindered. After we had decide upon a bed the options were explained and costed. Excellent... See more
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Location
Switch locationUnit 5b Riverside Retail Park, Chelmsford, CM1 1AN Chelmsford, Essex, GB
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Tracy at the Chelmsford branch of Bensons For Beds was very helpful, friendly and knowledgeable - explaining the different types of mattresses and getting us to try lots of different beds to find w... See more
Company replied
Really helpful and attentive staff, took her time to help us decide what we wanted and needed for our bad backs.
Got a good showroom variety of beds to choose from. think the delivery charge could be cheaper when comparing to Argos
Company replied
Company details
About Bensons For Beds - Chelmsford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5b Riverside Retail Park, Chelmsford, CM1 1AN, Chelmsford, Essex, United Kingdom
4.7
Excellent
126 reviews
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Great customer service
Very good customer service, being kept informed of the delivery of our new bed was first class.
Delivery was on time and faultless.
27 February 2026
Reply from Bensons For Beds - Chelmsford
Stephen Bryan,
We appreciate your feedback! We're so glad to hear you received first-class customer service and were kept informed about your new bed delivery, which was on time.
Team Bensons
Buying a new bed made easy by Bensons for Beds.
Kept up to date re time my bed would arrive.Driver and mate very polite. Unloaded everything to do with the bed into the living room taking boots off at the front door. They then carried everything into the bedroom where the worked for approximately 20 minutes before inviting me inspect and learn about my new bed. They explained everything clearly and made sure I could use the remote to raise the foot of the ottoman bed. They collected every last scrap of packaging and bid me farewell. Overall a really good experience and I will recommend Bensons for beds to friends and family. Thank you.
24 February 2026
Reply from Bensons For Beds - Chelmsford
Really appreciate your lovely feedback Edith! Fantastic to hear the delivery updates were clear and that the team were polite, tidy and respectful of your home. It’s great that everything was assembled so smoothly, fully explained and left spotless. We’re delighted you had such a positive experience and thank you for recommending us to friends and family,
Megan at Customer Care⭐
Reply from Bensons For Beds - Chelmsford
Thanks so much for giving us 5 stars!! Wonderful to know Adam was helpful and gave you space to decide.
See you next time! Megan at Customer Care 😊
Knowledgeable but sharp!
Knowledgeable, helpful and patient service. Be careful when offered discounts. Get it clear what you've been offered and make sure it is correct on your invoice. We were disappointed because we thought we were getting around £100 discount but ended up with £12!
14 February 2026
Reply from Bensons For Beds - Chelmsford
We appreciate your feedback and are glad you found our service knowledgeable and patient. We're sorry to hear about the discount confusion and the discrepancy with your invoice. We'll review our processes to ensure clarity in our offers. Thank you for your review Mark - Lauryn at Customer Care.
Great service
From the staff in the shop to the folks who delivered the bed - everyone was cheerful and professional. I felt informed about delivery times and received updates all the way through.
15 February 2026
Reply from Bensons For Beds - Chelmsford
We're happy to hear that our staff were cheerful and professional! It's great to know you felt informed about delivery times and received updates. Thank you for your positive review – Lauryn at Customer Care 💜
Staff and delivery people were very good
10 February 2026
Reply from Bensons For Beds - Chelmsford
We appreciate your positive feedback! We're so glad you had a great experience with our staff and delivery people.
- Jessica at Team Bensons
There are respectful,and smiles all…
There are respectful,and smiles all over their faces
10 February 2026
Reply from Bensons For Beds - Chelmsford
We're delighted to hear that our team members are respectful and have smiles on their faces! We appreciate you noticing their positive attitude,
Megan at Customer Care
Excellent service from purchasing to…
Excellent service from purchasing to delivering and assembling.the delivery guys were absolutely lovely .Beautiful bed
13 February 2026
Reply from Bensons For Beds - Chelmsford
We're happy to hear about the excellent service you received, from purchasing to delivery and assembly. It's great to know our delivery team was lovely!
Megan at Customer Care
From ordering to delivery kept informed…
From ordering to delivery kept informed about delivery.
9 February 2026
Reply from Bensons For Beds - Chelmsford
Thank you for your review Shani! We’re so glad to hear you were kept well informed from ordering through to delivery. We really appreciate you taking the time to share your experience with us.
Thanks again for your support—it means a lot!
Megan at Customer Care
Reply from Bensons For Beds - Chelmsford
We're delighted our staff was knowledgeable and friendly, providing excellent service! We appreciate your positive feedback.
The shop assistant helped me to select…
The shop assistant helped me to select my beds. She was very friendly. Made my decisions easily on the 3beds I required
2 February 2026
Reply from Bensons For Beds - Chelmsford
We're so glad the shop assistant was friendly and helpful in selecting your beds and making your decisions easier. Thank you for your positive feedback!
A lady called Demi
A lady called Demi, in the Chelmsford store. She was really good and very helpful. What a lovely lady.
21 January 2026
Reply from Bensons For Beds - Chelmsford
Thank you for your lovely review Ms Paddon! We’re so pleased to hear Demi took great care of you — she truly is wonderful. We’ll make sure your kind words reach her,
Megan at Customer Care
Helpful and knowledgeable
Adam was helpful and knowledgeable. My second time purchasing through Adam at Bensons.
30 January 2026
Reply from Bensons For Beds - Chelmsford
Thank you for your lovely feedback Mrs Bailey! 😊 We’re delighted to hear Adam was as helpful and knowledgeable as ever. It’s wonderful that you’ve chosen to return to him for a second purchase — we’ll be sure to pass on your kind words!
Take care,
Megan at Customer Care
Top marks
Was able to try several mattresses. No pressure to buy from the team. Got sale price. Delivery on time and team were very careful when moving mattress through.
22 January 2026
Reply from Bensons For Beds - Chelmsford
We're glad you enjoyed your experience trying our mattresses without pressure. We appreciate that you got a sale price and that our delivery team was careful and on time. Thanks for your feedback!
My experience from the store to…
My experience from the store to delivery was excellent
18 January 2026
Reply from Bensons For Beds - Chelmsford
We're so glad your experience, from the store to delivery, was excellent! Thank you for your positive feedback.
Good bed day
Being in time. Giving plenty of notice. Polite men who installed tge bed. Clean and quick. Marvellous
10 January 2026
Reply from Bensons For Beds - Chelmsford
We’re so glad everything was on time, clean, and quick – and that our team made the process marvellous! 💜 Thank you for your positive review - Lauryn at Customer Care
Ease of ordering and the delivery 🚚 was…
Ease of ordering and the delivery 🚚 was fantastic the 2 guys were very friendly took there shoes off even though we told them not to bother and delivered to the bedroom upstairs where we wanted it really good experience all-round
8 January 2026
Reply from Bensons For Beds - Chelmsford
We’re so happy to hear ordering was easy and delivery was fantastic – sounds like our team went above and beyond! Thank you for your positive review – Lauryn at Customer Care 💜
My experience was very good
My experience was very good. Really good customer service. Really good deals
5 January 2026
Reply from Bensons For Beds - Chelmsford
Thank you for your feedback Simon! We’re delighted to hear you had a great experience with our team and found some fantastic deals. Providing excellent customer service is what we strive for every day, so your comments mean a lot. We look forward to seeing you again soon!
- Megan at Customer Care!
Reply from Bensons For Beds - Chelmsford
We appreciate your feedback and are so glad you found our staff polite and friendly during your visit with us. Michael @ Team Bensons
Very helpful staff
Very helpful staff, kind and showing great knowledge of beds
never pushy
27 December 2025
Reply from Bensons For Beds - Chelmsford
We're happy to hear that our staff was helpful, knowledgeable, and not pushy. We appreciate you taking the time to share your experience. Thank you for your positive review – Lauryn at Customer Care 💜
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