Bensons For Beds - Chesterfield196 Reviews 

419
TrustScore 5 out of 5

4.9

Unit 2a Markham Retail Park, Markham Road, S40 1SU Chesterfield, Derbyshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff in the shop was very helpful in helping my mum and myself choose the right mattress for ourselves that would accommodate our budget.

Rated 5 out of 5 stars

Friendly and helpful staff who clearly has a great deal of experience and knowledge without being pushy,

Rated 4 out of 5 stars

The salesman in the store (Sean) was great and really patient. We ordered 2 single beds which we push together as a double as my husband has restless legs. We only got one lot of headboard setting u... See more

Company replied

Rated 5 out of 5 stars

The help & advice of the salesman was great. Apart from going round trying all mattresses and becoming mattress blind, he was able to advise which select few would be best to try dependent on my needs... See more

Company replied


Company details

  1. #79 of 227 best companies in Bedroom furniture shop
  2. #40 of 115 best companies in Bed shop
  3. #30 of 85 best companies in Bedding Shop
  4. #29 of 85 best companies in Mattress Shop

About Bensons For Beds - Chesterfield196

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2a Markham Retail Park, Markham Road, S40 1SU, Chesterfield, Derbyshire, United Kingdom

  • 1246556207

4.9

Excellent

TrustScore 5 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(419)

25,606 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, great staff. Very helpful.

29 August 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

We appreciate your kind words! Our team is glad you found our service excellent and our staff helpful. Thank you for your feedback, Megan at Customer Care

Rated 5 out of 5 stars

Great experience

Great experience. Staff are really helpful and polite. Thanks.

26 August 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

We're glad you had a great experience! Our helpful and polite staff are dedicated to excellent service. Thank you for your kind words!

Rated 5 out of 5 stars

Very polite service

Very polite service, very helpful telephone manner, they keep you updated and if the price drops will update your order accordingly

17 August 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

We appreciate you sharing your experience with us! It's great to know that you found our service polite and helpful and that you were kept informed about your order. Take care, Megan at Customer Care

Rated 5 out of 5 stars

Knowledgeable & friendly service!

Darrell at the Chesterfield Branch was very friendly and clearly has an expert knowledge of Mattress construction and the suitability of each type to each body shape. In store, he took readings of our postures and weight using their computerised/automated calibration mattress (very high tech) then had us lie on 5 different mattress until we found the perfect one!

10 August 2025
Unprompted review
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

Thank you for sharing your experience with Darrell at our Chesterfield branch! We take pride in our knowledgeable staff, high-tech mattresses, and dedication to finding the perfect fit for each customer. We're thrilled to hear you had a positive experience and hope to see you again. Sweet dreams, Megan at Customer Care

Rated 5 out of 5 stars

Good knowledge of products

Good knowledge of products

6 August 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

Thank you for your kind words! We take pride in our deep understanding of our products and are always happy to share our knowledge with our valued customers. We appreciate your support, Megan at Customer Care

Rated 5 out of 5 stars

Excellent service from the minute we…

Excellent service from the minute we walked in to the shop

8 August 2025
Unprompted review
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Providing exceptional service is our top priority and we're glad we could make a positive impression on you. See you again soon! Megan at Customer Care😊

Rated 5 out of 5 stars

Friendly staff

Friendly staff, helpful and knowledgeable.

5 August 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

Thank you so much for your kind words! We take pride in providing exceptional customer service and are glad it shows. We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent and knowledgeable service.

Excellent and knowledgeable service.

3 August 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

Thank you so much for your kind words! We take pride in providing excellent and knowledgeable service to all of our customers. It was a pleasure doing business with you. Megan at Customer Care

Rated 5 out of 5 stars

Very helpful staff

1 August 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

Thank you for the kind words! Our team takes pride in providing excellent customer service and we're glad we could be of assistance to you. We appreciate your business and hope to see you again soon, Megan at Customer Care!

Rated 5 out of 5 stars

Knowledgeable staff made choosing my…

Knowledgeable staff made choosing my product easy.
A good price point especially with the summer savings.

28 July 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

We're thrilled to hear that our staff was able to help you find the perfect product! And with our summer savings, it's the perfect time to take advantage of a great price. Thank you for choosing our business! Megan at Customer Care😊

Rated 5 out of 5 stars

Fantastic help from Sarah

Fantastic help from Sarah, she asked what help I needed, took the time to listen and reccomend a bed and mattress based on my needs, it was like having a personalised shopper and she was friendly and kind but didn’t push whatsoever. The products I bought suited me and that’s what was recommended- not the most expensive as often the case- with Sarah trying to get it less expensive for me. Shop environment was clean and clearly signposted with information needed and a range of beds available. Overall a much easier experience than I expected!

24 July 2025
Unprompted review
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

Thank you for your glowing review! Our team takes pride in providing personalized and friendly service to help find the best products for our customers. We're happy to hear that Sarah was able to assist you and make your shopping experience a pleasant one. We hope you enjoy your new bed and mattress. Thank you for choosing our store, Megan at Customer Care

Rated 5 out of 5 stars

Very helpful

Honest, informative, helpful

8 July 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

Thank you for your kind words! We strive to provide honest and informative service to all of our customers. We appreciate your support and hope to continue being helpful to you in the future, Megan at Customer Care

Rated 5 out of 5 stars

Great help and advise

Great help and advise. Didn't try to sell me something I didn't want or couldn't afford.
My second bed from here

10 June 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

We're happy to hear that you found our help and advice beneficial. We appreciate your continued business and are glad we could assist you without pressure. Take care, Megan at Customer Care

Rated 5 out of 5 stars

Excellent sales assistant

Nice sales assistant. Very helpful and not pushy .
Polite and relaxed

13 June 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

We're happy to hear that the sales assistant was helpful, polite, and relaxed. Thank you for your positive feedback; we appreciate it, Megan at Customer Care

Rated 5 out of 5 stars

Friendly and helpful staff smart …

Friendly and helpful staff smart shop

15 June 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

We appreciate your kind feedback regarding our helpful staff and tidy shop! We are happy you enjoyed your experience with us.
Take care, Megan at Customer Care

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish . We were attended by a very friendly, knowledgeable man who patiently listened to our requirements , then spent time with us whilst we tried several mattresses , and tried them again and again . We never felt rushed and went on to purchase our dream mattress Thankyou

7 June 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

We're glad you enjoyed your experience with us Louise. It's wonderful to know that our team member listened to your needs and helped you find your dream mattress. Thank you for your positive feedback! Sleep well, Megan at Customer Care

Rated 5 out of 5 stars
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

We're happy to hear that you found us approachable. Thank you for your feedback; it means a lot to us. Take care, Megan at Customer Care

Rated 5 out of 5 stars

Brilliant Beds

we purchased a lovely bed the lady who went through all the beds let us try each one and we finally decided to have a certain one, we can not wait for it to be delivered thankyou.

5 June 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

We're happy to hear that you found a bed you love Julie! Thank you for sharing your positive experience with us; we appreciate your feedback and hope you enjoy your new bed. Sleep well, Megan at Customer Care

Rated 5 out of 5 stars

Good customer service

Good customer service, delivery and assembly.

22 April 2025
Unprompted review
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

We're happy to hear that you were pleased with our customer service, delivery, and assembly. We appreciate your positive feedback! Thank you, Megan at Customer care

Rated 5 out of 5 stars

The staff were very informative and…

The staff were very informative and helpful

15 May 2025
Bensons For Beds - Chesterfield196 logo

Reply from Bensons For Beds - Chesterfield196

Thank you for your feedback! We're glad to hear that our staff were able to provide you with helpful and informative service. We look forward to serving you again in the future. #CustomersFirst #5starService

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look