The team at the Chippenham store were super helpful, and patient! Consequently, we were pretty confident in our, final, choice of mattress. The first week of sleeping on it has gone well, so finger'... See more
Company replied
Location
Switch locationUnit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG Chippenham, Wiltshire, GB
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See what reviewers are saying
The Lady that took my order made a mistake with the cost. I paid £ 518 for the mattress, then 5 days later the manager rang me & asked for another £120 as his staff had ordered the wrong one. I wasn’t... See more
Company replied
Great experience right from going into store to chat to Malcolm and placing order, and to delivery. Phone call letting us know exactly what time they would be with us, shoes off at the door and strai... See more
Company replied
Well what a great experience! Things have certainly moved on with Benson's since I bought from them in 2019. Appreciated the messages confirming the date promised was still honoured. Messages confirmi... See more
Company replied
Company details
About Bensons For Beds - Chippenham375
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, Wiltshire, United Kingdom
- 1249659881
4.8
Excellent
252 reviews
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Great service from Jeff
Just been helped by Jeff at the Chippenham branch. Great service, explained everything very clearly and very helpful. Mum got a lovely new mattress, bedframe and pillow - exactly what she wanted!
28 September 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
We appreciate you sharing your positive experience at the Chippenham branch! We're happy to hear that our colleague provided great service and that your mum found exactly what she wanted.
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you found our team member helpful! We appreciate your positive feedback.
Thank you,
Lauryn at Customer Care
Great experience with Bensons
Great experience with Bensons this time. From the selling point till delivery. Communication from the company is great so I was aware of all the steps. The delivery guy call a fee days in advance to let me know the time slot for the delivery. The quality of beds and especially the mattresses are wonderful.
18 September 2025
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you had a great experience with us, from purchase to delivery! It's wonderful that our communication kept you informed every step of the way and that you are enjoying the quality of your new bed and mattress.
Thank you,
Lauryn at Customer Care.
Everyone involved in the process went…
Everyone involved in the process went great from the sales man Malcolm to are wonderful delivery men nothing to much trouble.
7 September 2025
Reply from Bensons For Beds - Chippenham375
We appreciate you sharing your experience! We're so happy to hear everyone, including our delivery team, provided excellent service and were helpful throughout the process.
Take care,
Megan at Customer Care
Helpful
Helpful, friendly , informative. Very happy with the service. Looking forward to receiving my new mattress.
1 September 2025
Reply from Bensons For Beds - Chippenham375
We appreciate you sharing your experience with us. We're happy to hear that you found our team helpful, and we hope you enjoy your new mattress!
Take care,
Megan at Customer Care
Extremely helpful and we were very…
Extremely helpful and we were very clear on what we wanted, and the sales guy guided through the processes, he was very helpful.
22 August 2025
Reply from Bensons For Beds - Chippenham375
We're happy to hear that our sales team member was able to guide you effectively through the process. We appreciate you taking the time to share your positive experience!
Excellent service and pricing
We always use Benson's for our mattresses, excellent service and pricing, couldn't ask for more.
22 August 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
Thank you for trusting Benson's for your mattress needs! We are delighted to hear that you have had excellent service and pricing every time. Our team is committed to providing the best experience possible for our valued customers. We appreciate your loyalty and look forward to serving you again in the future. #HappyCustomer #Benson'sMattresses
Very helpful salesperson.
16 August 2025
Reply from Bensons For Beds - Chippenham375
Thank you so much for your kind review Yvette. We appreciate you! Hope you love your new order, Megan at Customer Care
Easy to deal with
Easy to deal with, no pressure sales. The chap who dealt with us knew exactly what we wanted and didn't try to push anything extra onto us.
I would 1000% recommend to a friend.
5 August 2025
Reply from Bensons For Beds - Chippenham375
Thank you for your positive feedback! Our team aims to provide a hassle-free and personalized experience for our customers. We are thrilled that we could meet your expectations and we would be honoured to have you recommend us to your friends. Have a great day, Megan at Customer Care
Brilliant delivery experience
We were pretty clear what we wanted when we went to the store and were left alone to investigate and make our decisions. The paperwork for purchase was completed as quickly as possible without any push for extras to be bought. The best part of the experience was the short waiting time for the mattress to be delivered and the delivery process itself. Communication was excellent on the day of delivery and the days prior to delivery. When the mattress arrive it took less than 5 minutes for it to be taken to the room of our choice unpacked and positioned. All the packaging was taken away and we were given useful instructions for immediate care. The delivery men were pleasant and polite. Excellent service.
27 July 2025
Reply from Bensons For Beds - Chippenham375
Thank you for your positive review! We are so glad that you had a great experience with our store, including a quick and efficient delivery process. Our goal is always to provide excellent service and we are happy to hear that we met your expectations. We appreciate your business and hope to see you again soon, Megan at Customer Care
Great service
We were very impressed by the whole process from entering the showroom to purchasing and delivery. The communication, along the way, was also very helpful.
21 July 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
Thank you for your kind words! We strive to make the entire process of purchasing and delivery as smooth and enjoyable as possible for our customers. We are glad that you found our communication to be helpful as well. We appreciate your business, Megan at Customer Care
Reply from Bensons For Beds - Chippenham375
Thank you so much for your kind words! We're glad to hear that you had a great experience with our shop and delivery. We appreciate your support and hope to see you again soon, Megan at Customer Care
Friendly knowledgeable and good overall…
Friendly knowledgeable and good overall experience.
4 July 2025
Reply from Bensons For Beds - Chippenham375
Thank you for your kind words! We're so happy to hear you had a great experience with our team. We strive to provide top-notch service every time. Thank you for your feedback, Megan at Customer Care😊
Excellent service from start to finish
1 July 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
We aim to provide exceptional service every step of the way! Thank you for your lovely feedback. We look forward to seeing you again in the future, Megan at Customer Care
Disastrous expensive purchase
I purchased a mattress for my disabled daughter's adjustable bed in store and it has turned out to be a nightmare for her as she now sits in a hole when the head of her bed is up. We spent a long time discussing which mattress would be best for her and this one was the only option according to the chap I spoke to. I went instore and explained the problem and was told that I had to complain online with no web address - no offer to deal with the initial complaint for me or guidance. I feel totally let down by the company as I have very little time as a full time unpaid carer to get online at all - let alone have the energy to write a complaint. I'm yet to try to resolve the problems as a result. eg my daughter sits in a hole! the mattress is VERY deep which means all her bedside furniture isn't appropriate anymore including her commode. The selling feature of changing the mattress within 30 days was inappropriate for our situation and deceptively sold as very expensive to do so anyway. Receiving an email the day before mattress is delivered warning that a deep depression where you sit is 'normal' - no Bensons it isn't. I hope Bensons management read this and get back to me. Beware and do your homework better than me. This was sold to me deceptively.
24 May 2025
Reply from Bensons For Beds - Chippenham375
We are sorry to read of the difficulties you and your daughter are experiencing with the mattress. We apologise for the issues with the bed's suitability, the instore experience, and the lack of immediate support. We are pleased to see that we have since contacted you with a further resolution. Thank you, Megan at Customer Care
Went into the Chippenham store on…
Went into the Chippenham store on Saturday morning just to have a look at the mattresses.
We were greeted by Sharon who was amazing.
No pressure - offered us a quote without any pushy sales. She was so helpful and made the visit a pleasure. 😊
14 June 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you enjoyed your visit to our store. It's great to know that our colleague was so helpful and provided a no-pressure experience. Thank you for sharing your positive feedback with us, Megan at Customer Care
Courteous and efficient.
30 May 2025
Reply from Bensons For Beds - Chippenham375
Thank you for your amazing review! Your review means the world to us. Take care, Megan at Customer Care
Malcolm the advisor was excellent
Malcolm the advisor was excellent, very knowledgeable, friendly and answered all our questions. He went through the pros and cons of each mattress and helped us make an informed decision. Didn't pressurise us in any way but nervous know he was there if needed. Shame a little extra discount wasn't available. But overall, a really good experience.
24 May 2025
Unprompted review
Reply from Bensons For Beds - Chippenham375
We're happy to hear that you found the advisor to be knowledgeable and helpful! We appreciate your feedback regarding the discount and are glad you had a really good experience. Thanks for sharing, Megan at Customer care
Excellent Showroom in chippenham.
visited the shop in chippenham
Large selection of beds. Labelled clearly and what mattress is made of. Easy to negotiate. Excellent irish sales lady, very helpful and informative.
21 May 2025
Reply from Bensons For Beds - Chippenham375
We're happy you found a large selection of clearly labelled beds and that navigating the store was easy. We appreciate your positive comments about our helpful sales team. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Chippenham375
"Thank you for the positive feedback on Malcolm's service! We pride ourselves on providing exceptional experiences for our customers. We will make sure to pass on your kind words to him. We appreciate your support and look forward to serving you again in the future!" #CustomerSatisfaction #ExceptionalService #TeamEffort
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