Honestly a great experience from start to finish. Sab at the Croydon store was really helpful, not pushy and very knowledgeable, I've always been the sort of person to not buy from people that try and... See more
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Alton was fantastic from start to finish, he made purchasing our new mattress and bed so easy with his knowledge, guidance and professionalism.Alton provided a personalised touch which made us feel va... See more
In store experience was straightforward, plenty of mattresses to try out. I was able to order it quickly. Delivery arrived when they said it would, all went smoothly as you’d expect. New mattress is... See more
Company replied
We were assisted by Shravan, he was brilliant. Knowledgeable, helpful, consultative in his approach and one of the best sales experiences we've ever had. We had already found our bed and base at a com... See more
Company replied
Company details
- #75 of 224 best companies in Bedroom furniture shop
- #39 of 113 best companies in Bed shop
- #28 of 85 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - Croydon407
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
230 Purley Way, CR0 4XG, Croydon, London, United Kingdom
- 2086867946
4.7
Excellent
415 reviews
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Alton was fantastic from start to…
Alton was fantastic from start to finish, he made purchasing our new mattress and bed so easy with his knowledge, guidance and professionalism.Alton provided a personalised touch which made us feel valued. He started with a test on the mattress machine to determine which firmness would suit, he then had us try a variety of mattresses within the store. His patience, expert knowledge and friendly manner made the difference to our shopping experience that day and I would highly recommend Bensons for Beds. When our bed arrived the delivery service was also exceptional. 5 stars all round(E4075057). Thank you
26 May 2026
Honestly a great experience from start…
Honestly a great experience from start to finish. Sab at the Croydon store was really helpful, not pushy and very knowledgeable, I've always been the sort of person to not buy from people that try and force something on me so he was the perfect guy to sell me a bed! Delivery was quick and easy as well, will definitely use them again
5 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
All went smoothly
In store experience was straightforward, plenty of mattresses to try out. I was able to order it quickly. Delivery arrived when they said it would, all went smoothly as you’d expect. New mattress is very comfortable.
3 July 2026
Reply from Bensons For Beds - Croydon407
We're so pleased to hear your in-store experience was straightforward and that you found plenty of mattresses to try. It's wonderful that your order and delivery went smoothly, and that your new mattress is very comfortable!
Team Bensons
The staff at Purley were helpful and…
The staff at Purley were helpful and friendly. Delivery was on time.
25 June 2026
Reply from Bensons For Beds - Croydon407
We're so pleased our team was helpful and friendly, and that delivery was on time.
Team Bensons
Reply from Bensons For Beds - Croydon407
We're so pleased you're happy with your purchase. Thank you for your kind words!
Team Bensons
Benson for beds, Purley Way, Croydon
We were served by Shravan who was polite and patient. He was very knowledgeable and and answered our many questions.
20 June 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
We're so pleased our team member was polite, patient, and knowledgeable, answering all your questions. Thank you for your wonderful feedback!
Team Bensons
Excellent customer service
Visited the croydon store, was advised and supported by Alton who was fantastic from start to finish and made the shopping experience really easy and stress free, I had correspondence from Benson's from the moment of purchase, right through to the excellent delivery team and after.
10 June 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
We're so pleased to hear your shopping experience was easy and stress-free. It's wonderful that our team was fantastic from start to finish, and you were kept informed throughout.
Team Bensons
Excellent experience in Croydon store…
Excellent experience in Croydon store with lovely man who was new to the shop.
Disappointed I had to wait so long for delivery about 8 weeks, however I was kept informed of progress all the time
The delivery was excellent . 2 lovely men carefully delivered, fitted and showed me how best to open & close the ottoman. They even helped me by putting on the mattress cover!
Removed shoes each time they carried in bits of the bed.
Finally it’s a beautiful bed exactly as I ordered & the mattress is gorgeously comfortable - if rather high!
Thank you Bensons
11 June 2026
Reply from Bensons For Beds - Croydon407
We are so pleased to hear about your excellent experience at our store and with the delivery team. We appreciate your patience with the delivery wait and are glad we kept you informed. Enjoy your beautiful, comfortable bed!
Team Bensons
Shravan for president!
We were assisted by Shravan, he was brilliant. Knowledgeable, helpful, consultative in his approach and one of the best sales experiences we've ever had. We had already found our bed and base at a competitor, but we chose Shravan and as a reslut went with Bensons. We didn't feel sold to, didn't have products forced on us, but directed towards making a decision that was best for us without any pressure. His solution orientated approach was outstanding and we have already placed future orders which he will be facilitating. Give that man a raise! See you soon Shravan and thank you once again!
11 June 2026
Reply from Bensons For Beds - Croydon407
Thank you for your fantastic review! We are so pleased to hear that you had such an excellent sales experience. It's wonderful to know that our team provided knowledgeable and pressure-free assistance, guiding you to the best decision. We appreciate your kind words and look forward to assisting you with future orders.
Team Bensons
Reply from Bensons For Beds - Croydon407
We are so pleased you received great advice and prompt delivery. Thank you!
Team Bensons
Reply from Bensons For Beds - Croydon407
Thank you for your kind feedback!
I’m happy with my new bed now
I’m happy with my new bed now, there were a few mishaps along the way but overall the customer service on the phone & in the store (Purley way) have been very good. The delivery drivers have been swift, unfortunately the first bed was damaged but the last delivery drivers offered their help and was very polite.
1 June 2026
Reply from Bensons For Beds - Croydon407
We are truly glad to hear you are happy with your new bed. We appreciate your kind words regarding our team members and delivery drivers. We are sorry for the initial damage, but pleased our team resolved it efficiently.
Team Bensons
Reply from Bensons For Beds - Croydon407
We are so glad you found our assistant knowledgeable and helpful. Thank you!
Team Bensons
as a customer from start to…
Satisfied as a customer from start to finish with my purchases
From staff in store Alton to delivery men sorry did not get their names
Carried beds up to rooms required- removed outside footwear without being asked.
Pleasant and Polite
11 May 2026
Reply from Bensons For Beds - Croydon407
We're so glad to hear you had such a positive experience from start to finish! It's wonderful that our team provided such excellent service. Thank you for your kind words!
Team Bensons - Jess
From the showroom to the delivery
From the showroom to the delivery. I am very impressed and it’s been a great experience. I will honestly say that in a world bad service, you have been refreshing.
15 May 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
We are so happy to hear you had such a great experience from showroom to delivery! We truly appreciate your kind words and positive feedback.
Team Bensons - Jess
Happy client
Overall, great experience. After 3 years our mattress developed a fault and the Benson’s for bed team promptly helped us by confirming the fault and exchanging our mattress according with their 10 year warranty promise. Very relieved and pleased with the service.
18 May 2026
Reply from Bensons For Beds - Croydon407
We're so pleased to hear we could promptly resolve the mattress fault under warranty. It's wonderful that you're relieved and happy with our service!
Team Bensons
A great experience from start to finish…
A great experience from start to finish no pushy salespeople and kept up to date on delivery details and the delivery team were brilliant 🤩
15 May 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
We are so pleased you had a great experience with us! It's wonderful to hear our team was brilliant. Thank you!
Team Bensons - Jess
Reply from Bensons For Beds - Croydon407
We appreciate your kind words!
Team Bensons
Reply from Bensons For Beds - Croydon407
We appreciate you sharing your positive experience! We are so glad to hear that we were helpful and that you had a very good experience.
Team Bensons
The sales assistant was friendly…
The sales assistant was friendly helpful gave me great advice , helped me choose the right mattress.
6 May 2026
Reply from Bensons For Beds - Croydon407
We're happy to hear that the sales assistant was friendly and helpful, and that their advice helped you choose the right mattress! Thanks for your feedback!
Team Bensons
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