We ordered my daughters new bed with Sab at the Croydon store. There was a great choice of beds and mattresses available and we considered our selection to be great value. Sab was very helpful, inform... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently went to the Purley way branch looking for a new mattress. I want to thank the gentleman who took care of me, Alton. He was friendly, informative and made me feel at ease. A wonderful membe... See more
Company replied
Our beds' motor broke, so HO agreed to replace and asked us to go to local shop to see replacement. Alton at Croydon gave us great sevice, even tho there was 'nothing in it for him', and spent some h... See more
Company replied
I had a very pleasant experience when visiting Benson for Beds, Croydon. I was met by a very cheerful and helpful Alton who showed me the range of adjustable beds and based on his advice I was able to... See more
Company replied
Company details
- #78 of 229 best companies in Bedroom furniture shop
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #29 of 87 best companies in Mattress Shop
About Bensons For Beds - Croydon407
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
230 Purley Way, CR0 4XG, Croydon, London, United Kingdom
- 2086867946
4.7
Excellent
430 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Croydon407
We are so glad that you were happy with our service and advice! Thank you for taking the time to share.
Take care, Megan at Customer Care
Excellent customer service
We've bought from Bensons for Beds before and will do so again. Great in-store service, very helpful in-store staff, quick and easy purchase. New mattress will be delivered within 10 days which is much faster than expected.
30 December 2024
Reply from Bensons For Beds - Croydon407
We're happy to hear that you had a great in-store experience and found our staff helpful. We appreciate your repeat business and are glad the purchase process was quick and easy. We're also pleased the delivery is sooner than expected. Thanks for your positive feedback, Megan at Customer Care
Pleasant experience
Great range to select from, twinned with supportive store assistance.
2 January 2025
Reply from Bensons For Beds - Croydon407
We're glad you enjoyed our wide selection and found our team helpful. Thank you for your positive feedback; it means a lot to us! Take care,
Megan at Customer Care
Very helpful
Very helpful. Establish what were we’re looking for and the cost we wanted to pay. Showed us mattresses around our price range and explained what they were made of. Good service
30 December 2024
Monica at Bensons for Beds in Croydon…
Monica at Bensons for Beds in Croydon Purely way was very helpful and kind. She made our experience very joyful.
2 December 2024
Friendly service
Friendly service, moved mattresses around on different beds so we could try them and left us alone to make decisions.
3 December 2024
Kelvin was fantastic
Kelvin was fantastic. So much knowledge about beds and mattresses and I got something that was perfect for me. He also wasn’t pushy at all and really helped me and my mum
27 November 2024
Benson at Croydon
The shop assistant was very helpful very patient as we took 2hours in the shop
24 November 2024
Monika was by far the best and most…
Monika was by far the best and most knowledgeable sales person we met when looking at new beds in 4 different stores around Croydon.
16 November 2024
Good friendly service from Ian at the…
Good friendly service from Ian at the Croydon store, competitive sales offers
15 November 2024
Guys moving mattress to slatted base…
Guys moving mattress to slatted base for comparison
17 October 2024
Great service
Great service. Was able to get us a very good deal for an ex-display bed.
12 October 2024
Had a great experience.
Visited the Croydon branch where we looked after by Alton. He talked us through all the different types of mattresses available and what type of sleeper Mum is. It was a good experience all around.
12 October 2024
Professional and friendly service
Within a few minutes we were greeted by Zahid and Kelvin in the Croydon/ Purley Way Store, who made us welcome. They were both knowledgeable and professional. Plenty of choice in this store and we bought pillows too.
We opted for the recycling service which also includes taking away the packaging.
8 September 2024
Unprompted review
Efficiency and helpfulness
Very informative and helpful staff member. Efficient service.
30 September 2024
left the shop with what i wanted
1 October 2024
Great customer service
Great customer service. The assistant was friendly and knowledgeable and he was helpful. We bought a bed and mattress and are very happy with our purchases - we can’t wait for the new bed and mattress to be delivered.
23 September 2024
Excellent service…
We came looking for a bed not sure what we wanted. Two excellent staff member had all the answers to the questions we asked and let us find the best bed to meet our requirements. Excellent service.
19 September 2024
Staff were very helpful and friendly…
Staff were very helpful and friendly and very knowledgeable about the items we were looking at
21 September 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.