Tried the bed and orthopaedic mattress options in store but ordered online to allow cash back options. Good delivery options and delivered nil issues. Have had the divan bed with Mammoth mattress 2 mo... See more
Company replied
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See what reviewers are saying
Great sales man in branch, took time to listen to what we needed Patient while we made our decisions, never felt hurried or pressured Thank you Zaidu Delivery excellent
Company replied
Great service. Very attentive but not pushy salesman with excellent knowledge of the products available. This is the second mattress I have purchased from this store and both salesmen have been excell... See more
Company replied
Sab at your store in croydon was fantastic, we purchased a bed with him before but unfortunately had to cancel it due to personal circumstances. We went and explained everything and the team where ver... See more
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Company details
About Bensons For Beds - Croydon407
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
230 Purley Way, CR0 4XG, Croydon, London, United Kingdom
- 2086867946
4.7
Excellent
447 reviews
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Good Serivce
Good knowledgeable staff and given us time patiently.
Thank you Benson for beds in Croydon.
5 November 2025
Reply from Bensons For Beds - Croydon407
Thank you for your feedback. We’re delighted to hear that our knowledgeable team provided clear advice and gave you the time you needed to make the right choice.
Thank you for your positive review – Lauryn at Customer Care 💜
Disgusted with this company
Disgusted with this company. Took delivery of a bed 1st April this year. We noticed on rotating the bed every 2 weeks,
We had a bulge in the middle of the bed. After 3 visits to Croydon shop, 2 phone calls a rep came to see the bed at our request, this was 8 weeks after first complaint. Rep said could not find anything wrong with the bed. He suggested to us being 79 and 82 years old to sleep in the middle of the bed.
How disgraceful and disrespectful is this.
24 October 2025
Unprompted review
Reply from Bensons For Beds - Croydon407
We're very sorry to hear about your experience and the delay in resolving your concerns. The technician's assessment found no fault with the bed, but we understand your disappointment.
We will take your feedback onboard.
Kind regards,
Megan
Customer Care Team
Incredible shopping experience
All frontline staff including the members of staff at the shop, the one handling my WhatsApp questions and the delivery team, are very helpful and friendly. The delivery team are highly appreciated in particular as they were very careful not to make a single scratch to our home when moving the steel bed frame around. Excellent shopping experience! Would recommend to anyone who wants to buy bed frame and mattress.
31 October 2025
Unprompted review
Reply from Bensons For Beds - Croydon407
We're delighted to hear that our team members were so helpful and friendly throughout your shopping experience. We appreciate you acknowledging the delivery team's care in your home. Thank you for your recommendation! We hope to welcome you back soon!
Megan at Customer Care
Very knowledgeable and friendly member…
Very knowledgeable and friendly member of staff.
14 October 2025
Reply from Bensons For Beds - Croydon407
We appreciate your feedback! We are so glad you found our staff friendly and knowledgeable. Thank you for your review – Lauryn at Customer Care 💜
Great variety and good advice & info…
Great variety and good advice & info from salesman Ian at Croydon branch.
6 October 2025
Reply from Bensons For Beds - Croydon407
We're happy to hear that you found a great variety and received helpful advice at our Croydon branch. We appreciate your positive feedback! – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Croydon407
We appreciate you sharing your experience! We are so glad to hear that you received excellent service from start to finish.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Croydon407
We appreciate you letting us know about the excellent help and support you received and the welcoming atmosphere. Thank you for your review Christine – Lauryn at Customer Care 💜
Sales person and delivery men all…
Sales person and delivery men all friendly and professional
3 October 2025
Reply from Bensons For Beds - Croydon407
Thank you for your feedback! We’re happy to hear our sales team and delivery staff were friendly and professional.
Thank you,
Megan at Customer Care
Brilliant staff
Staff, Linda was brilliant listened to what I needed, very prompt service and helped arrange delivery, Very happy with my purchase
30 September 2025
Reply from Bensons For Beds - Croydon407
We really appreciate your feedback and are happy Linda helped make your experience smooth!
Take care,
Megan at Customer Care💜
Very helpful!
5 September 2025
Reply from Bensons For Beds - Croydon407
Thank you for the 5-star review! We value your feedback and can’t wait to see you again in the future.
Take care,
Megan at Customer Care
efficiency calm professional experience
Paid attention to detail to what I was looking for in the purchase I made
27 August 2025
Reply from Bensons For Beds - Croydon407
We appreciate you taking the time to share your positive experience. We're happy to hear that our attention to detail met your expectations!
Take care, Megan at Customer Care
Very quick and efficient took about 10…
Very quick and efficient took about 10 minutes to remove old mattress. Then unpack new mattress.
24 August 2025
Reply from Bensons For Beds - Croydon407
We're happy to hear that the mattress removal and setup process was quick and efficient for you. Thank you for sharing your positive experience with us, Megan at Customer Care
A brilliant experience
A brilliant experience! Ian from the Croyodn store was absolutely exceptional! Expert help and service with choosing the right beds for our new home! Very supportive and personable - went above and beyond to provide exceptional customer service - thank you!
1 August 2025
Reply from Bensons For Beds - Croydon407
Thank you for your kind words! We are thrilled to hear that Ian provided exceptional service and helped you find the perfect beds for your new home. We are dedicated to providing exceptional customer service and we appreciate you choosing us for your bedding needs. Thank you for your support!
Good service and quality
They were very helpful in the Croydon branch in explaining the different options available to use. We ended up getting a king sized bed with ottoman. The bed was delivered quickly and to my room of choice on the 11th floor. The ottoman is not the easiest to set up and use, but it does the job.
25 May 2025
Reply from Bensons For Beds - Croydon407
Thank you for your positive review! We're glad that our team in the Croydon branch was able to assist you in finding the perfect king-sized bed with ottoman. It's great to hear that our quick delivery and service made the process hassle-free. We apologize for any inconvenience with the ottoman, but we're happy to hear that it's getting the job done. Thank you for choosing us for your bedding needs!
at the shop and 5 mins in…
We arrived at the shop and 5 mins in the salesman came over asked if we needed help we said no he said just ask if you do. So we asked about a couple of beds when we’d seen the ones we liked. The salesman was engaging polite and very helpful.
10 August 2025
Reply from Bensons For Beds - Croydon407
We're glad you enjoyed your experience in our shop. It's great to hear that our team member was helpful and polite when you needed assistance with the beds. Thank you for sharing your positive feedback with us! Take care,
Megan at Customer Care
Very Helpful and Courteous.
Very Helpful and Courteous.. Very Knowledgeable and Polite.. Very Good Service!! 👍👌😃
12 August 2025
Reply from Bensons For Beds - Croydon407
Thank you for your kind words! We strive to provide excellent service and it's great to hear that our team was helpful, courteous, and knowledgeable. We appreciate your support! Megan at Customer Care😀
Good choice of beds and mattresses
Good choice of beds and mattresses. Friendly and efficient staff.
30 July 2025
Reply from Bensons For Beds - Croydon407
Thank you for the positive review! We take pride in offering a wide selection of quality beds and mattresses, and our staff is always happy to assist in any way possible. We appreciate your business and hope to see you again soon!
It's worth the wait
From ordering online to delivery was a little too lengthy. The delivery team who assembled the bed was very affable and friendly. The bed quality is actually quite good and comfortable.
I am sleeping well now.
1 May 2025
Reply from Bensons For Beds - Croydon407
We appreciate your feedback. We're glad the delivery team and the bed's quality meets your expectations, leading to comfortable sleep. We'll review our delivery timelines.
Thank you for choosing us,
Megan at Customer Care.
Excellent customer service in store
28 July 2025
Reply from Bensons For Beds - Croydon407
Thank you for your kind words! Our team is dedicated to providing top-notch customer service and we're so glad to hear it made your experience a positive one. We hope to see you again soon! 😀 Megan at Customer Care
Reply from Bensons For Beds - Croydon407
Thank you for the wonderful review! We strive to provide excellent customer service and it's always great to hear when our staff is helpful and friendly. We appreciate your support, Megan at Customer Care
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