Very friendly staff that dealt with my initial inquiry. Ordering was a simple and un-fussy process. Delivery was on time and I was kept informed all the way through, until it reached my door... See more
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Buying bedroom furniture fills me with dread, however our visit to Bensons for beds was the complete opposite. We went in to buy a mattress, pillows and bed base and from the offset we were not only p... See more
Company replied
I have been delaying buying a new bed for as far back as March 2026,despite really needing one.Today Thursday 15th /010/26 around 2pm decided to visit Benson bed in Dartford just to see what option w... See more
Company replied
We were very pleased with the welcome we received from the customer service person, she listen to what we wanted and proceeded to show us various Mattresses in various price bands to enable us to cho... See more
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Company details
About Bensons For Beds - Dartford420
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Prospect Place, Westgate Road, DA1 1DY, Dartford, Kent, United Kingdom
- 1322287129
4.9
Excellent
363 reviews
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Excellent Customer Service
We were approached by Karen who asked if we needed any help and what we were looking for. Karen was very knowledgeable and gave us lots of information about the different types of mattresses and services offered then took time to help us make our choice.
5 April 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that you had such a positive experience. We appreciate your feedback regarding the assistance you received and the information that was shared to help you choose a mattress. Take care, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
Thank you for your kind words! We take pride in providing excellent service and are thrilled to know it's appreciated. We look forward to serving you again soon.
Excellent customer service
The person who served us was knowledgeable and helpful and made the process smooth.
26 March 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that the service was knowledgeable and helpful, making the process smooth for you. Thank you for your positive feedback! Take care, Megan at Customer Care
The 2 gentlemen that delivered our bed…
The 2 gentlemen that delivered our bed was very chirpy friendly and did a very good job they took care delivering the bed very polite spoke clearly and respected our home I think they should get pay rise or a bonus
25 March 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate you sharing your delivery experience. It's great to hear the team was friendly, careful, and respectful. We'll be sure to pass along your kind words about their excellent service! Take care, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
We appreciate your feedback. We are so glad that our assistant met your needs with knowledge and patience. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
Thank you for the 5-star review Neil! We value your feedback and can’t wait to see you again in the near future. Thank you so much, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
Thank you so much for giving us 5 stars. You made our day! Hope you love your new order, Megan at Customer Care
Helpful staff
The staff at Dartford branch were really helpful and in particular, Karen.
1 March 2025
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback regarding the helpful service you received at our Dartford branch. We're happy our staff met your needs, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
We’re grateful that you took the time to leave us a review. Thanks a lot! Take care, Megan at Customer Care
The gentleman who help us was extremely…
The gentleman who help us was extremely knowledgeable and helpful. Very friendly and an asset to the store. He made our experience a pleasure.
25 February 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that the team member was so helpful and knowledgeable! We appreciate you letting us know that they made your experience a pleasure. Thank you for your positive feedback. Take care, Megan at Customer Care
Great Customer Service
I recently visited the store at Dartford and I was very impressed. I experienced a great customer service. The Store Assistant was patient enough to answer all my questions and give helpful suggestions.
19 February 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate you sharing your positive experience at our Dartford store! We're happy to hear that our store assistant was helpful and patient in answering your questions and offering suggestions. Take care, Megan at Customer Care
Excellent salesman and extremely…
Excellent salesman and extremely satisfied with our purchase
14 February 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that you are extremely satisfied with your recent purchase and the service you received. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
We appreciate your positive feedback! We're happy to hear that you found our team helpful, professional, and friendly, and that you love the product.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Dartford420
We appreciate your kind words! We are so glad that our service exceeded what you expected. Thank you for choosing us; it was a pleasure. Take care, Megan at Customer Care
Painless purchase today
Excellent purchase with Zared at bensons today 👍
Very helpful in our choice of bed and mattress and was quick and thorough. Can’t praise him highly enough.
11 February 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're so happy to hear about your excellent purchase and that our team member was so helpful! We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Karen was extremely informative and as…
Karen was extremely informative and as she had a Tempur mattress could speak with experience. She took her time with and let us try numerous mattresses. She suggested ways to try each one. Very friendly and superb at her job. Thank you for your help Karen, really appreciated
9 February 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate you taking the time to share your experience. We're happy to hear that you found our team member informative and helpful while you were trying our mattresses. It's great to know that you appreciated the assistance you received. Take care, Megan at Customer Care
Bensons for Beds - top service!
We recently bought a new bed from Bensons for Beds in Dartford, the whole buying experience was smooth and efficient! Once purchased I was kept up to date with my delivery date and a few days before given a 2 hour time slot. The day before delivery I got a call to tell me who my delivery driver would be and to state they would call me half hour before delivery. On the day the bed was delivered and assembled efficiently! The team were polite & friendly! The process was great and I would recommend to anyone wishing to purchase a new bed!
31 January 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that your buying experience in Dartford was smooth and efficient. It's great to know that you were kept informed about your delivery and that the team was polite and friendly during assembly. Thank you for recommending us, Megan at Customer Care
The best beds are Bensonsthe moment we entered the store we…
From the moment we entered the store we were greeted with a hello and can i help, at which point i said yes we are looking for a new bed, i was asked was it just mattress, bed frame or headboard I asked for complete bed. our experience started with the all important mattress , we were set up on a model which tracks the softness to hardness of what we would require.
28 January 2025
Reply from Bensons For Beds - Dartford420
We're happy to hear that you enjoyed your experience in our store. It's great to know that our team was helpful in guiding you toward finding the perfect bed. Thank you for sharing your positive feedback with us, Megan at Customer Care
Excellent service
All the staff were very helpful and patient and helped me make excellent choices that suited me.
Zared was especially helpful and would 100% recommend
28 January 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We appreciate you sharing your experience! We're so glad to hear that our staff were helpful and patient in assisting you with your choices. We value your recommendation, Megan at Customer Care
Karen is a star!
My partner, son and I went into Bensons for Beds Dartford branch on Saturday evening. Karen was so helpful. She gave us all the information we needed, answered all of our questions and made us feel so welcome. She even made friends with my toddler! We couldn't have asked for better service and made a large purchase on the day purely because of Karen. Had it not been for her great care and service, we would have likely bought online.
25 January 2025
Unprompted review
Reply from Bensons For Beds - Dartford420
We're happy to hear that you had such a positive experience in our Dartford branch. It's great to know that a member of our team made you feel so welcome and provided excellent service. We appreciate you choosing us, Megan at Customer Care
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