The staff in Dumfries were very helpful and didn't rush me into a decision. The service which you offer that sets up the new bed and removes the old one is very helpful.
Company replied
Location
Switch locationUnit 7b Cuckoo Bridge Retail Park, DG2 9BF Dumfries, Dumfriesshire, GB
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See what reviewers are saying
We visited the shop a few weeks ago and the sales assistant was very attentive, but also let us get on with trying different mattresses without hovering over us in what is already a slightly odd shop... See more
Bed was delivered but not built as expected. Not sure where that went wrong. Pretty sure I asked for a build. Delivery people not particularly helpful though they had had a rough start to the day (fla... See more
Company replied
Staff in the shop were very knowledgeable and didn’t rush us in to picking what we wanted gave us plenty of time to decide. Delivery was great had a nominated day and phoned 2 hours before to confirm... See more
Company details
About Bensons For Beds - Dumfries686
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7b Cuckoo Bridge Retail Park, DG2 9BF, Dumfries, Dumfriesshire, United Kingdom
- 1387214381
4.8
Excellent
195 reviews
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Not great service
The bed we purchased didnt have the sale cost in store it was only when we looked online after we had been in, and the customer serviced we received wasn't what i would expect
2 July 2023
Reply from Bensons For Beds - Dumfries686
Thank you for highlighting this Shona, we appreciate you taking the time to leave some feedback. Thank you for your time on the phone today as well. We're glad you have secured the price you wanted and we look forwarding to delivering your bed! -Team Bensons
Very helpful staff and easy process
Staff very helpful and it was an easy process, job done!
1 July 2023
Reply from Bensons For Beds - Dumfries686
This is a great review, thank you for taking the time to write this.
-Team Bensons
Very helpful sales assistant
Very helpful sales assistant. Took a lot of time to help my mother-in-law choose a new bed.
29 June 2023
Reply from Bensons For Beds - Dumfries686
Thankyou so much for your review and I am so happy to hear that our colleague in store was able to provide lots of assistance for your mother in law, she deserves the best night's sleep - Team Bensons
They were very helpful and found what…
They were very helpful and found what we were looking for
24 June 2023
Reply from Bensons For Beds - Dumfries686
Thank you for your feedback Wendy! -Team Bensons
A comfortable experience
The staff were so helpful and knowledgeable about your product. It also helped that you allow the customer to trial the comfort of the beds before selection.
11 June 2023
Reply from Bensons For Beds - Dumfries686
Thank you for your 5* review! -Team Bensons
charlie was excellent and really took…
charlie was excellent and really took into consideration what we needed in the mattress and gave us plenty of options to help us find the perfect one.
2 June 2023
Reply from Bensons For Beds - Dumfries686
Good Afternoon, Thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Dumfries store.
Team Bensons
Reply from Bensons For Beds - Dumfries686
Thank you so much for your great review! -Team Bensons
Reply from Bensons For Beds - Dumfries686
Hi Paul, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Dumfries store.
Team Bensons
The shop assistant was very helpful and…
The shop assistant was very helpful and put me at ease straight away
20 May 2023
Reply from Bensons For Beds - Dumfries686
This is lovely to hear Elizabeth! -Team Bensons
The time spent helping me with…
The time spent helping me with information about different types of mattresses for me to make the right choice for myself.
16 May 2023
Reply from Bensons For Beds - Dumfries686
We really appreciate the time taken to leave us this fantastic review. -The Bensons Team
The staff were very helpful
The staff were very helpful, and I was very pleased to hear the bed would be delivered to the house and taken upstairs, and the packing would be taken away.
14 May 2023
Reply from Bensons For Beds - Dumfries686
This is wonderful to hear Eva ⭐
Thank you for taking the time to leave us a 5* review- Megan
Helpful staff
Charlie was really helpful in the Dumfries branch providing enough information and attention but giving space and not hassling us. Very good service and a good range of mattresses to test to see what was best.
6 May 2023
Reply from Bensons For Beds - Dumfries686
We really appreciate the time taken to leave us this lovely review Melanie! ⭐- Megan
Excellent service
Excellent service. Delivery time exactly as expected. Very helpful delivery men. Staff in store extremely knowledgeable.
25 April 2023
Charlie was very helpful and we managed…
Charlie was very helpful and we managed to arrange everything smoothly. The prices were very competitive too.
10 April 2023
Brilliant service
Nicely laid out, bright showroom. Friendly, cheerful and helpful staff.
7 April 2023
we went in 20th March 2023 to view…
we went in 20th March 2023 to view mattresses met with a lady Kristi who took us through gave us a quote , that evening got a email to say come in tomorrow and receive 20% off so went in with cash to be told it wasnt that amount already taken money off on the quote. i took the 20% off the bottom line didnt even look at quote. Charlie got quite rude and tried to say initially there wasnt any discount but I had it in an email. So not happy at all with the lack of service and help after their cockup!!!!!!!!
20 March 2023
Excellent choice of beds and…
Excellent choice of beds and mattresses.
First class assistance, advice and help.
Nothing too much trouble.
Both Charlie and Nikki are to be congratulated.
Well done.
6 March 2023
Would recommend
Very helpful staff in the Dumfries branch. The information was clear and the delivery went smoothly. The staff were helpful to the older people receiving the bed. Would recommend.
21 February 2023
Staff in the shop were very…
Staff in the shop were very knowledgeable and didn’t rush us in to picking what we wanted gave us plenty of time to decide. Delivery was great had a nominated day and phoned 2 hours before to confirm very mind full when bringing in the mattress of furniture and photos on the walls when moving it to the bedroom. Many thanks
21 February 2023
Friendly and helpful service
7 February 2023
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