Bensons For Beds - Eastbourne390 Reviews 

310
TrustScore 5 out of 5

4.9

Unit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH Eastbourne, Sussex, GB


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Rated 5 out of 5 stars

I visited this store with no idea how to choose a bed base, mattress and headboard. Martin was patient in asking me what I wanted and pointing me in the right direction. I came away with a quote... See more

Rated 5 out of 5 stars

Smooth experience with friendly, helpful staff from the moment I stepped into store. Liam was very helpful and knowledgeable and was quick to assist me with what I was looking for

Rated 5 out of 5 stars

I needed a new mattress and after reviewing a number of options I decided to try out Bensons. The sales representative (Adam) was very helpful and knowledgeable making the process of finding what... See more

Company replied

Rated 5 out of 5 stars

I was welcomed with incredible kindness and care at Bensons for Beds 😊💛. They helped me choose exactly what I needed, and I never felt rushed or pressured at any moment. My new bed, the iGel matt... See more

Company replied


Company details

  1. #79 of 228 best companies in Bedroom furniture shop
  2. #41 of 115 best companies in Bed shop
  3. #29 of 85 best companies in Bedding Shop
  4. #29 of 85 best companies in Mattress Shop

About Bensons For Beds - Eastbourne390

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 5 Sovereign Harbour Retail Park, Pevensey Bay Road, BN23 6JH, Eastbourne, Sussex, United Kingdom

  • 1323479592

4.9

Excellent

TrustScore 5 out of 5

310 reviews

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4.9

All reviews

(310)

25,808 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great serviceThe gentleman that served us was…

The gentleman that served us was polite, knowledgeable, and oh so patient.
Did not push us, just gave us space to come to our own decision and answered all our questions. Best experience buying something like this for a long time.

3 September 2023
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Reply from Bensons For Beds - Eastbourne390

Thank you so much for taking the time to leave us some positive comments. -Team Bensons

Rated 4 out of 5 stars

Bensons Eastbourne

Pleasant, knowledgeable, inviting staff who explain mattress types clearly and without putting pressure on the customer. Allowed customer to experiment with various types of mattress themselves and not stand over them but close at hand to answer any questions.

31 August 2023
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Reply from Bensons For Beds - Eastbourne390

Thank you so much for taking the time to leave us some positive comments. -Team Bensons

Rated 5 out of 5 stars

All good

All good, staff were excellent, helped and advised me.

29 August 2023
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Reply from Bensons For Beds - Eastbourne390

Super stuff, Adrian. Thank you for your review - Team Bensons

Rated 5 out of 5 stars

Nice relaxed atmosphere

Nice relaxed atmosphere with no heavy sales push.

26 August 2023
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Reply from Bensons For Beds - Eastbourne390

Thank you for your kind words Murray! This is exactly what we expect! - Team Bensons

Rated 5 out of 5 stars

The most amazing staff at Eastbourne…

The most amazing staff at Eastbourne branch everyone of them helpful and caring and very patient Thankyou all so much !!!

23 August 2023
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Reply from Bensons For Beds - Eastbourne390

We really appreciate the time taken to leave this feedback for us. -Team Bensons

Rated 5 out of 5 stars

The assistant manager went out of his…

The assistant manager went out of his way to help was very good. Thank you

21 August 2023
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Reply from Bensons For Beds - Eastbourne390

This is a great review! We really appreciate the time taken to provide us with this feedback. - Team Bensons

Rated 5 out of 5 stars

Ade made us feel very welcome and…

Ade made us feel very welcome and supported us well during the purchase of our bed, bedsid tables and wardrobe.

23 August 2023
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Reply from Bensons For Beds - Eastbourne390

What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Ade can be made aware of what a great job they are doing. - Team Bensons

Rated 5 out of 5 stars

Very helpful

12 August 2023
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Reply from Bensons For Beds - Eastbourne390

Hello Katie
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons

Rated 5 out of 5 stars

Bensons Beds in Eastbourne.

The signage above the unit is split between "Harveys" and"Benson Beds, and is a little confusing at first, perhaps a good idea would be to remove the "Harveys" sign and replace it with a full size "Benson Beds"sign, that aside,we met Justin, and he helped us choose a bed that suited our requirements, all in all, a good experience.

11 August 2023
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Reply from Bensons For Beds - Eastbourne390

Hello Mr Ward, thank you for taking the time to provide us with this feedback. Please rest assured that all comments are taken into account and reviewed internally. We are happy to hear that you provided a great service within the store. - Team Bensons

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable, and helpful salesman made our bed buying experience enjoyable.

9 August 2023
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Reply from Bensons For Beds - Eastbourne390

Hello Mike,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons

Rated 5 out of 5 stars

Mike in the Eastbourne showroom was…

Mike in the Eastbourne showroom was really helpful and understanding of how difficult it is for elderly with mobility issues to buy a mattress.
Thanks for your patience.

9 August 2023
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Reply from Bensons For Beds - Eastbourne390

Hello Mr Pain,
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Mike can be given the credit he deserves. - Team Bensons

Rated 5 out of 5 stars

The young lady in your Eastbourne store…good experience

The young lady in your Eastbourne store was so helpful as were the other staff.

4 August 2023
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Reply from Bensons For Beds - Eastbourne390

Hello Frederica
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons

Rated 5 out of 5 stars
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Reply from Bensons For Beds - Eastbourne390

Hello
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons

Rated 4 out of 5 stars
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Reply from Bensons For Beds - Eastbourne390

Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons

Rated 5 out of 5 stars

Excellent Service

We went to the shop at Sovereign Harbour Retail Village, Eastbourne.

From the moment we entered the store, we were greeted with a very welcoming atmosphere.

We were in the market for a super king size bed and mattress, and Nick went above and beyond to assist us throughout the entire process.

Nick was extremely helpful and he helped us place our order with ease. His knowledge and expertise were evident.

We are grateful for Nick's excellent customer service and would like to commend him for his outstanding work.

30 July 2023
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Reply from Bensons For Beds - Eastbourne390

Hello Mrs Chan,
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Nick can be given the credit he deserves. - Team Bensons

Rated 5 out of 5 stars

Great sales

Great sales, not pushy.
Helpful, didn’t feel rushed.
Went in wanting one thing hit came out with another.

28 July 2023
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Reply from Bensons For Beds - Eastbourne390

Hello Mrs Sleigh,
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons

Rated 5 out of 5 stars

It’s the staff that make the difference

I visited Harvey’s store Eastbourne as Benson for Beds within. Upon entering we were welcomed so nicely by a young lady, smiling and welcoming us to the store.
we later learned her name as Leah (pronounced Lee ah) we walked and viewed many beds Leah was there should we Need her but not being pushy at all. I was advised of a mattress that changes the feel from soft to firm to try think PRO? so off I went & tried this amazing Concept, Helped me So much to choose a medium mattress for my bed base, achieving my personal comfort and a side sleeper! I eventually was drawn to an igel mattress. More than I anticipated to spend but it was everything I wanted and needed . I was told of a grandmothers wise words ‘ always buy the best shoes and mattress because your always in one or the other!
The staff Member Leah at Eastbourne Benson for beds who made my experience so nice, very knowledgeable, and made the process so much easier. I am now very excited as delivery 16th August . Thank you LEAH for being so lovely gave me all the information and trials I needed to make my decision . Roll on 16th Aug 23 🛌

22 July 2023
Unprompted review
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Reply from Bensons For Beds - Eastbourne390

Hello Dee
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Leah can be given the credit she deserves. - Team Bensons

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