The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... See more
Company replied
Location
Switch locationUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
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Highly knowledgeable and friendly Team at the Edinburgh Straiton store. Stephen was great and took time with us to explain differing mattresses, pillows, etc to ensure we made the right decisions. Muc... See more
Company replied
Great experience. Our sleep is very important to us and we took our time choosing the right mattress. We have received a very professional and friendly help from Peter. It was very clear Peter likes h... See more
Company replied
I wasn’t sure what I was looking for and Kevin was very helpful talked me through the options so I could make an informed choice.
Company details
- #79 of 227 best companies in Bedroom furniture shop
- #40 of 115 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #29 of 85 best companies in Mattress Shop
About Bensons For Beds - Edinburgh Straiton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, United Kingdom
4.8
Excellent
113 reviews
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Excellent customer service
Knowledgeable staff, very efficient and no pressure. We will definitely be back
29 January 2025
Reply from Bensons For Beds - Edinburgh Straiton
We appreciate your feedback and are so glad you found our staff knowledgeable, efficient, and pressure-free. We look forward to your return, Megan at Customer Care
Reply from Bensons For Beds - Edinburgh Straiton
We appreciate you taking the time to share your positive experience! We are happy to hear that we were helpful to you, Megan at Customer Care
Reply from Bensons For Beds - Edinburgh Straiton
We appreciate your kind words! We're happy to hear that you found our team member to be helpful and friendly. Thanks for your recommendation, Megan at Customer Care
This is the second time I have…what one person can change hour day
This is the second time I have purchased in your store in Stratton park Edinburgh because of Gary the sales person he was honest and extremely knowledgeable about all products so I would go back as a loyal customer
22 January 2025
Reply from Bensons For Beds - Edinburgh Straiton
We're happy to hear that your experiences have been positive. It's great to know that our team member's knowledge and honesty made you a loyal customer. We appreciate your feedback and value you as a loyal customer💜
See you soon Mr Peters, Megan at Customer Care
Bensons for good deal
Gary the salesman was excellent with his gentle advice but no pushiness or hard sale. Pointed out a few choices and gave pointers as to how we might judge our needs and the type of mattress to try out and its features. Quite easy to make our minds up, but pricing was wrongly advertised on the stand at the mattress we chose so there was a tiny debate at the "make your mind up point", fortunately they made the correct decision to stand by the price on show instead of forcing us to pay the latest price. Altogether a good buying experience.😀
12 January 2025
Reply from Bensons For Beds - Edinburgh Straiton
We appreciate your positive feedback! We're glad you found the advice helpful and that you had a good buying experience. We're happy we could honour the advertised price and that you are satisfied with your purchase. Thank you, Megan at Customer Care
Happy days and even happier nights
The gentleman who served me - knew his stuff, straight to the point and, no hassle.
14 January 2025
Reply from Bensons For Beds - Edinburgh Straiton
We're glad you enjoyed your experience. It's great to know the service you received was helpful and efficient. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Edinburgh Straiton
We appreciate you sharing your kind words. We are so pleased to hear that our team's knowledge helped create a good experience for you.
Take care,
Megan at Customer Care
Staff member very helpfull l
Staff member was very helpful, showed me few beds in my requirements I'd asked for ,how I also could mix or match choose different head boards base ,colours, then left me alone to have have a browse and if I was interested in purchase was willing to assist .
It's good not to be over pushy as puts you off at times well some people
6 December 2024
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