Never knew what to look for or what to expect, except lying on beds seeing what feels right. Naveed, the man who served and assisted me was very helpful. Asked the right questions and gave me his sugg... See more
Company replied
Location
Switch locationUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
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See what reviewers are saying
Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... See more
Company replied
Everything from start to finish all team member was understanding and listened to our requirements. Farnborough 684 UNIT E store team keep up the good work.
Company replied
I have to say online video call was rubbish on both occasions when I called. I was told after the 1st time I was going to get a quote emailed to me. Waited 2 days and had to contact them again t... See more
Company replied
Company details
- #79 of 227 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 86 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - Farnborough648
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, United Kingdom
- 1252549783
4.8
Excellent
571 reviews
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Reply from Bensons For Beds - Farnborough648
Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a great service with us. We are dedicated to providing excellent service to all of our customers. Thank you for your support, Megan at Customer Care
Great advice and helpful
Had a great experience in your store in Farnborough. Alex was so helpful and gave lots of advice and guidance. Thank you
7 August 2025
Reply from Bensons For Beds - Farnborough648
We are thrilled that you had a great experience at our Farnborough store! Our team, especially Alex, is dedicated to providing helpful advice and guidance to our customers. Thank you for your kind feedback, Megan at Customer Care
Very friendly staff and helped with…
Very friendly staff and helped with everything I was looking for
6 August 2025
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words! Our staff is dedicated to providing excellent customer service and we are happy to hear they were able to assist you with everything you needed. We appreciate your support!
Mattress order…
Ordered online after visiting store with helpful advice from staff. Easy process kept up to date with delivery slot and times. First class service from order to delivery no hassle.
24 July 2025
Reply from Bensons For Beds - Farnborough648
Thank you for the amazing review! We are thrilled to hear that our staff provided helpful advice and that you had a seamless ordering and delivery experience. We always strive to provide first-class service to our customers. Thank you for choosing us, Megan at Customer Care
Alex was very knowledgeable and helpful…
Alex was very knowledgeable and helpful and friendly.
28 July 2025
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words, we are glad to hear that Alex provided you with excellent service. Our team strives to always be knowledgeable, helpful, and friendly, Megan at Customer Care
Helpful customer service with quick…
Helpful customer service with quick ordering process.
18 July 2025
Reply from Bensons For Beds - Farnborough648
As a business owner, we are thrilled to hear that our customer service was helpful and that our ordering process was quick for you. Your satisfaction is our top priority! Thank you for choosing us, Megan at Customer Care
Excellent service from both members of…
Excellent service from both members of staff particularly Dave in the first instance and the manager who helped us when Dave was busy on our return.
20 July 2025
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words! We're thrilled to hear that Dave and our manager provided you with excellent service. We strive to ensure that all of our customers have a positive experience. We appreciate your business and hope to see you again soon! Megan at Customer Care
Great in-store experience
Dear Bensons for bed team,
I just wanted to take a moment to share some feedback following a recent visit to your Farnborough branch.
My partner and I came in to look at beds and were helped by a member of your team named Naveed. Although we ultimately ended up purchasing a bed elsewhere due to specific needs (from a friend in fact), we felt strongly that we wanted to let you know how impressed we were by Naveed’s service.
He was incredibly helpful, knowledgeable, and patient. He took the time to walk us through all the options, explain the differences between models, and made us feel genuinely looked after without any pressure to buy. It was clear he really cared about helping us find what was right for us.
Naveed is a real credit to your team, and we hope this message reaches his manager so he gets the recognition he deserves.
Many thanks again,
Ben & Becca
5 July 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you so much for taking the time to share your feedback, Ben & Becca! We are thrilled to hear that Naveed provided you with excellent service during your visit. We are sorry that you ultimately found a bed elsewhere, but we are grateful for your kind words about Naveed's knowledge, patience, and professionalism. We will definitely pass along your message to his manager so he receives the recognition he deserves. We hope to have the opportunity to serve you in the future. Thank you, Megan at Customer Care
Farnborough gate was amazing
Nasim in Farnborough gate was wonderful, friendly and helpful from the moment we walked in. She knew exactly what she was talking about, gave us plenty of options, time to test lots of beds and listened to our needs. She stayed after store time to finish our order and was really helpful explaining the process of ordering, delivery and payment plans. She is a star!
25 June 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member to be friendly and helpful, providing you with suitable options and guidance. Thank you for your great review, Megan at Customer Care
Excellent buying expereince
The whole experience of buying a new mattress from Bensons for bed was fantastic. Alex the Salesman in the store was excellent. He understood what we were looking for, showed us options and even advised us not to buy a more expensive mattress, because of potential issues getting it into our house. We were extremely happy with his care and attention. Mattress now delivered and is perfect!!
30 May 2025
Reply from Bensons For Beds - Farnborough648
We're happy to hear that you had a fantastic experience buying your new mattress. We appreciate your positive feedback regarding the assistance you received in-store and that the delivered mattress is perfect! Thank you for choosing us Mr Bale, Megan at Customer Care
Excellent service and product range
We were impressed by the quality and range of products. Then we received excellent service (from Nesim in the Farnborough store) who listened then explained all the options and worked hard to find the best deal to meet our requirements. Finally we were impressed by the customer care and attention to detail in the benson’s sales process. Highly recommend. Hopefully the Staples mattresses that we have purchased will be perfect for us.
10 June 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're happy to hear that you were impressed with our product quality and the service you received. We appreciate your recognition of the team's efforts to find the best options for you. We hope you enjoy your new mattresses, Megan at Customer Care
Reply from Bensons For Beds - Farnborough648
We're happy to hear that our advice was helpful and that we met your needs. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
In the last week we visit to your…
In the last week we visit to your Farnborough store at that time one of your staff Tina help us recent offer and everything what we want to know and the product we choose explain about that one as well and we have told her on that time that will be back once we take the measurement of our room, then I go back on this weekend Saturday and she help me out for the finance schedule and I’m very happy the service she gave us once again, thank you Tina for your help and kindness
Thank you
Raju Gurung and Kanta Gurung
31 May 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're so happy to hear about the positive experience you had at our store. It's great to know that our team member was able to assist you with your needs and provide helpful information. We appreciate you taking the time to share your kind words and thank you for your feedback, Megan at Customer Care
Thank you Tina !!
Thank you Tina for making it super easy for us to choose our furniture and completing finances in few minutes. Very efficient and trustworthy!
21 May 2025
Reply from Bensons For Beds - Farnborough648
We're happy to hear that the furniture selection and financing process was super easy and efficient for you. We appreciate your trust and thank you for your positive feedback! Take care, Megan at Customer care
My mattress became faulty after 4 years…
My mattress became faulty after 4 years and after a quick call to customer services I was offered the full value back to spend in-store on a new one. The team in the store were very good and I have ordered a new mattress. The whole process was very easy and smooth.
20 May 2025
Reply from Bensons For Beds - Farnborough648
We're happy to hear that our customer service and in-store team made replacing your mattress easy. We appreciate you sharing your positive experience and are glad you found a new mattress with us. Thanks for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words! I'm glad to hear that Naveed provided great service. We take pride in providing our customers with the best experience possible. We appreciate your support!
Excellent service and very professional…
Excellent service and very professional
Tina at Farnborough branch talked me through on the phone she helped me to order my new floor standing headboard she answered all my questions and promptly phoned me back she was very good
Highly recommend
Can’t wait to receive my new purchase
Sharna Green
16 May 2025
Reply from Bensons For Beds - Farnborough648
Thank you so much for your kind words, Sharna! We are thrilled to hear that you had an excellent experience with Tina at our Farnborough branch. Our team takes pride in providing professional and helpful service to our valued customers. We can't wait for you to receive your new floor-standing headboard! Thank you for choosing us and for recommending us to others.
Alex was very knowledgeable and…
Alex was very knowledgeable and friendly in the Farnborough store
5 May 2025
Reply from Bensons For Beds - Farnborough648
Thank you for sharing your experience with us, we're so glad that Alex was able to provide excellent service at our Farnborough store. We pride ourselves on having knowledgeable and friendly staff to assist our customers. We can't wait to welcome you back in the future.
Nasim and the store manager were great
Nasim and the store manager were great. Very knowledgeable, efficient and customer focused
28 April 2025
Reply from Bensons For Beds - Farnborough648
Thank you so much David for letting us know about your great experience, we love hearing such amazing feedback🙌
Sleep well,
Team Bensons💜
The service from Alexander as First…
The service from Alexander as First Class. My only concern was that there were only two Members of Staff in the Store , and a queue of Customers behind us waiting to be served for a long time. I am not sure if any business would have been lost with people not waiting. My Wife and I were lucky ..........
24 April 2025
Reply from Bensons For Beds - Farnborough648
Thank you for sharing your experience with us! We apologise for the wait and understand the frustration. Our team is working to improve this and we appreciate your understanding. Thank you for your feedback.
Sleep well, Team Bensons💜
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