We bought a bed, headboard & mattress from Bensons 3 1/2 year ago, and whilst the bed & headboard are still in a very good condition, the mattress’s topper was not. There was no problem with having... See more
Company replied
Location
Switch locationUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
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See what reviewers are saying
Nasim was very polite when we ordered our Bed back in Feb, we were due to move to our new property in the March but unfortunately the chain collapsed so our bed order had to be pushed back. Nasim was... See more
Company replied
I went back to the store to find the same salesman i had brought a fold out couch from 2 months ago as his service was exceptional. I received the same level of service again while choosing a bed with... See more
Company replied
Information for delivery was excellent. Delivery guys good. Unfortunately the manual electrical buttons don't & there is a problem closing the ottoman bed! Benson were updated & a new delivery date w... See more
Company replied
Company details
About Bensons For Beds - Farnborough648
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, United Kingdom
- 1252549783
4.8
Excellent
602 reviews
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Great customer service by Tina.
24 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent from start to finish
Excellent products, in-store service and advice, and delivery … all at competitive pricing.
23 October 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your fantastic review! We are thrilled to hear that you enjoyed our great selection, helpful advice, and efficient delivery, all at a wonderful value. Your satisfaction is our top priority, and we look forward to serving you again soon!
Team Bensons
Reply from Bensons For Beds - Farnborough648
Thank you for your fantastic feedback! We are thrilled to hear that you appreciated our expert guidance and found a wonderful offer with us. Our team works hard to provide top-notch expertise and great value for our customers, and your kind words motivate us to keep doing just that. We look forward to serving you again soon!
Team Bensons
The shop assistant was very helpful and…
The shop assistant was very helpful and had a great knowledge base for us to make an informed decision.
The delivery was great and very accommodating to our needs.
15 October 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your wonderful feedback! We're thrilled to hear that our shop assistant was able to assist you effectively and that your delivery experience met your needs. We appreciate your support and look forward to serving you again soon!
Good communication
19 October 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your positive feedback! We're thrilled to hear that you appreciated our communication. We strive to keep our customers informed and engaged. If there's anything else we can do for you, please let us know. We look forward to serving you again!
e: Excellent Quality and Very Comfortable Bed
I’m really happy with my new bed! The quality is great, it looks lovely, and it’s very comfortable. It was just what I was looking for, and I’m very pleased with my purchase. I would definitely recommend it to others!
10 October 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your wonderful review! We're thrilled to hear that you love your new bed and that it meets your expectations for quality and comfort. Your recommendation means a lot to us. If you need anything else, feel free to reach out!
Excellent service from start to finish
Excellent service from start to finish, kept informed and staff were charming.
9 October 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for your wonderful feedback! We're thrilled to hear you had an excellent experience with our team. Keeping our customers informed and providing charming service is our top priority. We look forward to serving you again soon!
Reply from Bensons For Beds - Farnborough648
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience from the showroom to delivery. Our team works hard to ensure customer satisfaction, and your kind words motivate us to keep improving. We look forward to serving you again!
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words! We're thrilled to hear that you found our team helpful. We strive to provide excellent service and it's great to know we made a positive impression. We look forward to serving you again soon!
Mattress Replacement
We bought a bed, headboard & mattress from Bensons 3 1/2 year ago, and whilst the bed & headboard are still in a very good condition, the mattress’s topper was not. There was no problem with having the mattress replaced after it was checked by their technicians. We are very happy with our new mattress and with the ease of having it replaced.
5 October 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your wonderful feedback! We're thrilled to hear that you're happy with your new mattress and the replacement process. It's great to know that your bed and headboard are still serving you well. We appreciate your support and look forward to helping you again in the future!
Slow resolution to incorrect delivery has lost Bensons my business
Ordered a Bergen 3-door wardrobe in white from the Farnborough store and waited 5 weeks for delivery. The item was delivered as a self assembly, which we were expecting, but different parts of the wardrobe were in different colours to what was ordered. The Farnborough store was helpful in explaining next steps, which were to send photos of the issue. A collection was arranged and a replacement, which I was led to believe was for a week later.
I didn’t receive a message on a delivery slot, so phoned the morning of the collection, to find out that the collection had been ordered for a month later.
Customer services were only able to bring this forward by a couple of weeks, so I would still have to have the incorrect item for 3 weeks before it could be collected and 5 weeks (on top of the 5 I’d already waited) for the replacement to be delivered.
As I have also had issues with a bed delivery prior to this, unfortunately I no longer have trust in Bensons For Beds, which is a shame, as the delivery teams have been excellent. Something in the process is going wrong between the point of purchase and the delivery and unfortunately, the long wait times aren’t worth the hassle of dealing with issues.
5 October 2026
Reply from Bensons For Beds - Farnborough648
Thank you for taking the time to share this feedback with us. We recognise how frustrating it has been to receive incorrect wardrobe components after an initial five-week wait, and then experience further delays when trying to arrange a collection and replacement. Having to store incorrect parts for several weeks while awaiting a resolution is far from the smooth service we aim to provide. Your comments are crucial in helping us identify where our fulfilment process needs improvement to prevent similar situations from happening again in the future.
Thank you,
Megan | Customer Care Specialist
Good Customer service
Customer service, good sale offer, interest free option, quick delivery
3 October 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your fantastic review! We're thrilled to hear you enjoyed our customer service and found great value in our sale offers. It's our goal to make your shopping experience as smooth as possible. We appreciate your support and look forward to serving you again soon!
Information for delivery was excellent
Information for delivery was excellent. Delivery guys good. Unfortunately the manual electrical buttons don't & there is a problem closing the ottoman bed!
Benson were updated & a new delivery date was provided but, it should not have been a problem if the bed was pre-tested/checked
2 October 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for your feedback! We're glad to hear the delivery went well. We apologize for the issues with the ottoman bed and appreciate your understanding. We are committed to ensuring our products meet high standards and will address this with our team. Thank you for bringing it to our attention!
Happy Customer
From start to finish I found the staff really helpful with no pressure to buy! The delivery drivers were fantastic and have only ever had good experience with Bensons when we have needed a bed, thank you
3 October 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your wonderful review! We're thrilled to hear that our staff provided helpful service without pressure and that our delivery team met your expectations. Your positive experiences mean a lot to us. We look forward to serving you again at Bensons!
Great overall experience
Great overall experience. Highly recommend this store from our own experience. Richard explained the purchase process, the different mattress options, provided quotations, allowed us to ask questions which were addressed. There was no pressure to sign any paperwork. Communication through out the process from order to delivery. The delivery team were extremely respectful of our home. Thank you.
23 September 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your wonderful review! We're thrilled to hear you had a great experience with Richard and our delivery team. Your satisfaction is our priority, and we appreciate your recommendation. If you need anything else, feel free to reach out!
Tip top customer service
3 September 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our customer service. Our team works hard to ensure every customer feels valued. We look forward to serving you again soon!
I went back to the store to find the…
I went back to the store to find the same salesman i had brought a fold out couch from 2 months ago as his service was exceptional. I received the same level of service again while choosing a bed with him. Delivery was quick and efficient with regular phone calls from the driver to update me and delivery service met the exceptional service I recieved in store. The bed is exactly right for our room with plenty storage and Ive had my best nights sleep ever on our new mattress
21 September 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your wonderful review! We're thrilled to hear that you received exceptional service again and that your new bed is perfect for your room. It's great to know you're enjoying your best nights' sleep. We appreciate your loyalty and look forward to serving you again!
Great bed
Great bed, lm not rolling of edges, old mattress was according to bs std 30 hrs old
25 September 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your fantastic review! We're thrilled to hear that you're enjoying your new bed and that it's providing the comfort you deserve. If you have any questions or need assistance, feel free to reach out. Sleep well!
Bensons Farnborough 5*
Nasim was very polite when we ordered our Bed back in Feb, we were due to move to our new property in the March but unfortunately the chain collapsed so our bed order had to be pushed back. Nasim was patient and showed us real empathy, she really went out of her way and communication was spot on. She kindly managed to postpone delivery until Sept and the 2 gents arrived yesterday who delivered & assembled our new bed were spot on, very tidy & polite. All round a very positive experience & would not hesitate recommending you to friends & family. Thankyou :)
22 September 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you so much for your kind words! We are so happy to hear that Nasim provided exceptional customer service and that you had a positive experience with us. We appreciate your patience and understanding during the delay and are glad that our delivery team was able to provide top-notch service. Thank you for recommending us to others! It means a lot to us. Enjoy your new bed!
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