We bought a bed, headboard & mattress from Bensons 3 1/2 year ago, and whilst the bed & headboard are still in a very good condition, the mattress’s topper was not. There was no problem with having... See more
Location
Switch locationUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nasim was very polite when we ordered our Bed back in Feb, we were due to move to our new property in the March but unfortunately the chain collapsed so our bed order had to be pushed back. Nasim was... See more
Company replied
I went back to the store to find the same salesman i had brought a fold out couch from 2 months ago as his service was exceptional. I received the same level of service again while choosing a bed with... See more
Company replied
Information for delivery was excellent. Delivery guys good. Unfortunately the manual electrical buttons don't & there is a problem closing the ottoman bed! Benson were updated & a new delivery date w... See more
Company replied
Company details
About Bensons For Beds - Farnborough648
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, United Kingdom
- 1252549783
4.8
Excellent
596 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent throughout
Excellent throughout. Very helpful store staff who took time to show us the different types of bed and mattress suitable for our needs. Very clear communication. Delivery was as expected and on time.
22 January 2026
Reply from Bensons For Beds - Farnborough648
We're delighted to hear that our store staff were helpful in guiding you to the perfect bed and mattress! It's great to know the delivery met your expectations. Thank you!
No option to give no stars or would…
No option to give no stars or would have done . Gave wrong information in store and sold something that was supposed to be part assembly but turned out to be full assembly and now will not refund as they say we ordered the item they did not care that there sales person told the wrong info . Now have had to go through the bank to dispute
23 January 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
I’m really sorry to hear about your experience and the incorrect information you were given in store Mrs Kinch— that’s not the level of service we want for our customers. So we can look into this properly and understand what’s happened, we’ve requested your order details. Once we have these, we’ll investigate and do everything we can to help bring this to a resolution,
Megan at Customer Care
From when I went into the shop to…
From when I went into the shop to choose a mattress to delivery all the staff were patient and helpful in answering my questions. The delivery came within the allocated time slot and I had a phone call about 20mins before they arrived.
22 January 2026
Reply from Bensons For Beds - Farnborough648
We're happy to hear that our team was patient and helpful while you chose your mattress. It's great to know the delivery came within the expected time. Thank you for your positive feedback!
Reply from Bensons For Beds - Farnborough648
We appreciate your kind words! It is great to know our staff was helpful to you and that we provided great service.
Reply from Bensons For Beds - Farnborough648
We're so glad you enjoyed our great service and the lovely team member who assisted you! Thank you for your kind review.
Superior Customer Care Delivered by Tina
I recently purchased a new bed from Bensons for Beds, and I couldn’t be happier with the entire experience. From start to finish, everything was smooth, straightforward, and genuinely enjoyable.
A huge part of that was thanks to Tina from the sales team. Tina was exceptional — super helpful, incredibly informative, and wonderfully kind throughout the whole process. She had a cheerful energy that made us feel welcome, and she was more than willing to go the extra mile to ensure we found exactly what we needed.
What really stood out was that Tina stayed after her shift had finished just to make sure we were completely happy with our order. That level of dedication and customer care is rare, and it made all the difference.
We left feeling confident, cared for, and truly satisfied with our purchase. Thank you, Tina, and thank you, Bensons for Beds, for such a brilliant experience!
9 January 2026
Reply from Bensons For Beds - Farnborough648
We're so happy to hear you had such a positive experience purchasing your new bed! It's wonderful that our sales team made you feel welcome and cared for. We truly appreciate you mentioning their dedication to ensuring your satisfaction. Thank you for your brilliant feedback!
The lady I dealt with was very friendly…
The lady I dealt with was very friendly knowledgeable and informative
11 January 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We appreciate your feedback! We're so happy to hear that our staff was friendly, knowledgeable, and informative during your visit.
Helpful staff explained what was…
Helpful staff explained what was available, without pushing products for their benefit
10 January 2026
Reply from Bensons For Beds - Farnborough648
We love hearing that our team gave you the info you needed without any pressure – that’s exactly what we aim for! Thank you for your positive review - Lauryn at Customer Care 💜
Excellent service
Great service received in store , store assistant was very informative and made sure we tried all options available to find the right mattress.
29 December 2025
Reply from Bensons For Beds - Farnborough648
We’re delighted to hear you received great service and that our assistant guided you through all the options to find the perfect mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Farnborough648
Thanks so much for your kind review Florence! 😊
We’re really glad to hear that both David and Sheraz were so helpful. We’ll be sure to pass on your thanks to them!
We're always here if you need anything else,
Megan at Customer Care
Very helpful without being pushy
Very helpful without being pushy. Had a good understanding of the products and demonstrated each one . Offered all extras with clear explanation
9 January 2026
Reply from Bensons For Beds - Farnborough648
We’re delighted to hear our team provided helpful, knowledgeable service and explained everything clearly without any pressure. Thank you for your positive review – Lauryn at Customer Care 💜
The show room assistant was informative…
The show room assistant was informative and helpful in meeting our needs.
Communication has been good.
We are not expecting our bed until February so cannot comment on delivery or product.
7 January 2026
Reply from Bensons For Beds - Farnborough648
We’re delighted to hear our showroom assistant provided informative and helpful guidance to meet your needs, and that communication has been clear throughout. We look forward to completing your delivery in February and hope you love your new bed! Thank you for your positive review – Lauryn at Customer Care 💜
Benson's - If you're just surfing then you're not welcome
Had a very strange experience. My daughter and I were looking for beds for my daughter. One of the staff came and I told her we are just looking for a bed for my daughter. She offered to help but I made it clear that I was looking and will be back later with my wife.
She then started behaving a bit strange and started to ask me to leave the store as she was assigned to me and she can't attend another customer till I was in the store. I needed more time to assess but she would keep following me and staring and repeated that I have to buy now since I spent a lot of time in store.
My previous bed was a Benson's bed which is why I returned so I can make a decision in store. However, now I am an ex-Benson's customer. The behaviour might be due to sales target but either way, gives no right to make a customer uncomfortable.
3 January 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for sharing your experience with us. We’re very sorry to hear that you felt uncomfortable during your visit to our store. This is absolutely not the level of service we aim to provide, and we understand how disappointing this must have been for you.
We appreciate you bringing this to our attention, and we will be reviewing this internally with the team to ensure this does not happen again. Our goal is to create a welcoming environment where customers can browse at their own pace without feeling pressured.
Best Wishes,
Megan
Excellent customer service and ample…
Excellent customer service and ample time to try different mattresses
9 January 2026
Reply from Bensons For Beds - Farnborough648
We're glad you enjoyed your experience. Thank you for letting us know that our customer service and selection met your needs. Thank you for your positive review – Lauryn at Customer Care 💜
Tina at the Farnborough Branch was…
Tina at the Farnborough Branch was lovely. She was friendly and very helpful, and took the time to make sure we had chosen the right bed and mattress.
I would highly recommend ,if going to Bensons For Beds in Farnborough to see Tina.
29 December 2025
Reply from Bensons For Beds - Farnborough648
Thank you for your fantastic review Fiona! We’re delighted to hear Tina was so friendly, helpful, and took the time to ensure you chose the perfect bed and mattress. We’ll make sure she gets your kind words—she’s a real credit to the Farnborough team! Enjoy your new bed when it arrives! Megan at Customer Care! 😊
The person who sold us the bed was very…
The person who sold us the bed was very good and professional in her job.
I can't thank her enough.
6 January 2026
Reply from Bensons For Beds - Farnborough648
Your kind words mean the world Paul! Professional and helpful service is what we strive for.
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care!
I would recommend
Our assistant was extremely helpful. The matresses we tried were all comfortable however you could pick out the most comfortable for yourself.
2 January 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your feedback Pamela! We’re glad to hear our assistant was so helpful and that you had the chance to find the mattress that felt most comfortable for you. We appreciate your kind words and look forward to seeing you again,
Megan at Customer Care
Good service
The gentleman who dealt with us was very helpful and polite, and answered any questions we had.
30 December 2025
Reply from Bensons For Beds - Farnborough648
Thank you for your feedback! We’re delighted to hear our team member was helpful, polite, and answered all your questions. That’s exactly the experience we aim to provide,
Megan at Customer Care
Great range, great staff, great prices
Excellent range of mattresses to choose from suiting all budgets, especially during this Sale. Well displayed with informative signage. Excellent and knowledgeable staff on hand (when needed and never ‘pushy’) to answer the technical questions and very helpful and professional throughout the purchase process.
30 December 2025
Reply from Bensons For Beds - Farnborough648
We're delighted you found our mattress selection excellent and well-displayed! It's great to hear that our staff was helpful, knowledgeable, and professional during your purchase. Thank you for your positive feedback.
Excellent service and guidance
Excellent service and guidance while choosing a bed frame, mattress and headboard. This is the second bed we have purchased in two months - very pleased and would recommend.
31 December 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're happy to hear that you received excellent service and guidance while selecting your bed. We appreciate your repeat business and are glad you are pleased with your purchases. Thank you for your recommendation! Thank you for your positive review – Lauryn at Customer Care 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.