Excellent customer service from the staff at Fleetwood location (special mention to Kath, who was very helpful and patient). Received plenty of emails/text messages from the company (but not too many!... See more
Company replied
Location
Switch locationUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a great experience in the store on freeport, I have already given a review, we spoke to a lovely girl called Gemma, who was very helpfull, professional and polite. She explained everything. An... See more
Company replied
From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... See more
Company replied
All Sarah and her team at the Fleetwood Freeport store were really helpful and explained all our options for my mum’s new bed. The delivery process was easy to use as I had to delay at one point. I ca... See more
Company replied
Company details
About Bensons For Beds - Fleetwood
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom
4.8
Excellent
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thankyou Gemma .
We had a great experience in the store on freeport, I have already given a review, we spoke to a lovely girl called Gemma, who was very helpfull, professional and polite. She explained everything. And we in turn appreciated all her help
22 October 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience at our Freeport store and that Gemma provided you with excellent service. We appreciate your support and look forward to welcoming you back soon!
Positive Experience …
Excellent customer service from the staff at Fleetwood location (special mention to Kath, who was very helpful and patient). Received plenty of emails/text messages from the company (but not too many!) kept up to date on everything that was happening. Delivery on 21.10.26 went smoothly, very prompt and on time. Helpful and friendly delivery staff, can't fault anything and I apologise but I can't remember their names. Really happy with the bed, very comfortable and worth every penny.
21 October 2026
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you for your wonderful review! We're thrilled to hear that Kath and our delivery team made your experience so positive. It's great to know you're enjoying your new bed. We appreciate your feedback and look forward to serving you again!
great service from buying to fitting…
great service from buying to fitting very helpful people all the way
19 October 2026
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you for your wonderful review! We're thrilled to hear that you had a great experience from start to finish. Our team is dedicated to providing excellent service, and your feedback means a lot to us. We look forward to serving you again in the future!
Very good delivery service
I ordered a mattress from the Fleetwood branch of Bensons.
It was delivered on time by two very pleasant and helpful men.
18 October 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your wonderful review! We're thrilled to hear that your mattress was delivered on time and that our team provided excellent service. Your satisfaction is our priority, and we appreciate your support. Enjoy your new mattress!
Excellent service
Excellent service. Great delivery team who were so helpful. Bang on time with what we were told. Oh and the bed is very comfortable
16 October 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your wonderful feedback! We're delighted to hear that you found the service excellent and that our delivery team were so helpful. It's great to know everything arrived on time as promised, and most importantly, that you're finding your new bed so comfortable.
Sarah was very friendly and explained…
Sarah was very friendly and explained everything clearly
8 October 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your kind words! We're thrilled to hear that Sarah provided you with friendly and clear service. Our team is dedicated to ensuring a great experience for our customers. We appreciate your feedback and look forward to serving you again soon!
Great service
Great service at the bensons shop in fleetwood
Delivery was excellent the fitting service was excellent
Quality of the bed and mattress well worth the money
4 October 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your fantastic review! We're thrilled to hear you had a great experience at our Fleetwood shop. It's wonderful to know that you are satisfied with the delivery, fitting service, and the quality of your bed and mattress. We appreciate your support and look forward to serving you again!
Our sales assistant was Sarah
Our sales assistant was Sarah. She was very informative and knew her products well.We could try different beds/ mattresses etc
25 September 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your wonderful feedback! We're thrilled to hear that Sarah provided you with great service and product knowledge. It's important to us that our customers have the opportunity to try different options. We appreciate your support and hope to see you again soon!
Reply from Bensons For Beds - Fleetwood
Thank you for your lovely review! We’re delighted to hear you found ordering easy, our prices fair, and our delivery team great. We really appreciate your support and hope to serve you again soon! - Team Fleetwood💜
Very Friendly Staff.
Kath was lovely to deal with. Everything explained to us very clearly and we knew when the product would be delivered. The delivery service excellent as well. Couldn’t fault anything. Would certainly deal with this Company again.
17 September 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your review! We're thrilled that Kath provided excellent service and that you had a smooth delivery experience. We strive to make our customers happy and we look forward to serving you again in the future. -Team Fleetwood💜
Reply from Bensons For Beds - Fleetwood
We are so pleased to hear that you found exactly what you were looking for without any pressure. Thank you for sharing your positive feedback!
Team Bensons
All Sarah and her team at the Fleetwood…
All Sarah and her team at the Fleetwood Freeport store were really helpful and explained all our options for my mum’s new bed. The delivery process was easy to use as I had to delay at one point. I cannot fault the team that delivered the bed for and put it together. A great retailer from this experience. Would recommend to anyone.
14 September 2026
Reply from Bensons For Beds - Fleetwood
Thank you for the amazing review! We are passionate about providing exceptional service and are thrilled that Sarah and our team were able to assist you with your mum's new bed. We are always here to help and appreciate your recommendation to others. Thank you for choosing us as your go-to retailer!
Very impressed with Bensons in Fleetwood
From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measurements to find the best range for us. It was a really bonus that Bensons can arrange assembly. We will definitely be going back here when we want a new bed.
27 August 2026
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you so much for your lovely review! We’re really pleased to hear you had such a positive experience at Bensons at Affinity Fleetwood. It’s great to know that Kath was able to help you find the right furniture using your measurements, and that our assembly service was an added bonus. We’ll be sure to pass your kind words on to Kath. We look forward to welcoming you back when you’re ready for your new bed! 😊 - Team Bensons
Helpful staff at the shop to help you…
Helpful staff at the shop to help you make your choice ,with no pressure to buy there and then .Delivery guys friendly and so helpful.
23 August 2026
Reply from Bensons For Beds - Fleetwood
We're so pleased to hear that our shop staff were helpful and that you felt no pressure to buy. It's wonderful that our delivery team was friendly and helpful too!
Team Bensons
Reply from Bensons For Beds - Fleetwood
Thank you for leaving us such a kind review! We are delighted to hear that your experience with us was excellent. We strive to provide exceptional service and are thrilled that we met your expectations. Come back and visit us again soon! 😊
Great customer service in store
Great customer service in store, went in 4 times with mum and dad, then daughter, SIL and granddaughter before choosing our products. Every time they amended our quote to reflect the changes in choices, no bother. Very impressed.
10 August 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your wonderful feedback! We're delighted to hear that our team provided such great customer service during your visits. It's fantastic that they were happy to amend your quote multiple times to reflect your choices. We truly appreciate your patience and custom!
Thank you for your positive review - Lauryn at Customer Care 💜
A wonderful sales Lady who described…
A wonderful sales Lady who described each & every mattress in depth that I enquired on. Was totally satisfied that I’d be taken to the right mattress for me & my sleep patterns. Would not hesitate to recommend Sarah to any friend or acquaintance.
7 August 2026
Reply from Bensons For Beds - Fleetwood
Thank you for sharing your positive experience with Sarah! We are thrilled to hear that she was able to guide you in finding the perfect mattress for your sleep needs. We appreciate your recommendation to others and look forward to helping you with any future bedding needs.
From the sales to delivery.
From the sales lady Kath to the delivery men, everything was great, Thank you.
23 July 2026
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're so pleased to hear that everything, from our sales team to our delivery men, was great. Thank you for your kind feedback!
Great customer service in store and…
Great customer service in store and awaiting when delivery, no problems at all
12 July 2026
Reply from Bensons For Beds - Fleetwood
We're so pleased you received great customer service both in-store and with your delivery, and that everything went smoothly. Thank you for your wonderful feedback!
Remote Order with Support
Order placed over the phone with local showroom based on advice form sales assistant.
Extremely helpful and knowledgable.
26 June 2026
Reply from Bensons For Beds - Fleetwood
We're so pleased to hear that our sales assistant provided such helpful and knowledgeable advice when you placed your order over the phone. Thank you for sharing your positive experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.