Excellent customer service from the staff at Fleetwood location (special mention to Kath, who was very helpful and patient). Received plenty of emails/text messages from the company (but not too many!... See more
Company replied
Location
Switch locationUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
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See what reviewers are saying
We had a great experience in the store on freeport, I have already given a review, we spoke to a lovely girl called Gemma, who was very helpfull, professional and polite. She explained everything. An... See more
Company replied
From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... See more
Company replied
All Sarah and her team at the Fleetwood Freeport store were really helpful and explained all our options for my mum’s new bed. The delivery process was easy to use as I had to delay at one point. I ca... See more
Company replied
Company details
About Bensons For Beds - Fleetwood
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom
4.8
Excellent
170 reviews
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Friendly
Friendly, helpful, and knowledgeable staff made buying a bed extremely easy
12 June 2026
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're so pleased our team made your bed-buying experience easy and enjoyable! Thank you for your feedback.
Team Bensons
Good choice of products
Good choice of products. Morgan very helpful, fully explained effectiveness of products.
5 June 2026
Reply from Bensons For Beds - Fleetwood
We're delighted you found a good product selection and helpful explanations. Thank you for your kind feedback!
Team Bensons
Very helpful store staff let us take…
Very helpful store staff let us take our time and not pushy
21 May 2026
Reply from Bensons For Beds - Fleetwood
We're glad our staff was helpful and not pushy. Thank you for your feedback!
Team Bensons
Can't thank all the staff enough
Can't thank all the staff enough. The 4 ladies in the shop and the 3 delivery men were all extremely helpful and courteous. Highly recommend this firm. Would give more stars if I could. Customer Service staff couldn't have been more helpful too. Great service all round . Thank you very much.
8 May 2026
Unprompted review
Reply from Bensons For Beds - Fleetwood
What a truly lovely message—thank you so much! 😊
We’re absolutely delighted to hear how helpful and courteous everyone was, both in store, with delivery, and through customer services. Feedback like this really means the world to us, and your kind words will be shared with the whole team. ⭐️
Thanks again for the recommendation! 🌟
A great buying experience from showroom…
A great buying experience from showroom to delivery. Our sofa bed arrived on time.. very happy with the experience. Many thanks Keith.
5 May 2026
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're so happy to hear you had a great buying experience from the showroom to the on-time delivery of your sofa bed! Thank you for sharing your positive feedback.
Team Bensons
company did very well in evey way
27 April 2026
Reply from Bensons For Beds - Fleetwood
We're glad you enjoyed your experience. Thank you for sharing your positive feedback with our team.
Team Bensons
Kind and friendly staff also…
Kind and friendly staff also knowledgeable about products
29 April 2026
Reply from Bensons For Beds - Fleetwood
Thanks so much! 😊 We’re glad our friendly team and product know‑how made a great impression—see you again soon!
Brilliant service
Brilliant service. Delivery on time with no fuss.
Colin and Liam were very helpful.
20 April 2026
Reply from Bensons For Beds - Fleetwood
Thank you! We’re delighted to hear you received brilliant service with a smooth, on‑time delivery. Colin and Liam will be pleased to know they were helpful. Much appreciated,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Fleetwood
We're delighted you received excellent customer service and found brilliant quality. We appreciate your feedback.
Team Bensons
Really pleased with the new mattress
Really pleased with the new mattress. A little expensive but well worth the money. Sarah at the Fleetwood branch was very helpful in guiding us through the choices.
11 April 2026
Reply from Bensons For Beds - Fleetwood
david sillett,
We're really pleased you're happy with your new mattress and that our staff was so helpful in guiding you through the selection. Thank you for your review!
Team Bensons - Jessica
A Super King Service!!!!Experience from sale to delivery was…
Experience from sale to delivery was exceptional. Sarah at Fleetwood was both knowledgeable and personable. Communications were seamless. Our delivery was made by a team of two who handled the removal of our old mattress and installation of our new tempur mattress very carefully. Howard was great, assisted on this particular day by a Manager who just stepped in to help with the deliveries rather than let down any customers. We found them both to be very efficient, friendly and courteous. You should all be very proud of yourselves and thank you so much. I guess I should give a mention to the Tempur mattress and pillows….. a super king Bentley of the mattress world that is simply out of this world amazing! AAAAA+++++++
2 April 2026
Reply from Bensons For Beds - Fleetwood
We're happy to hear that your experience, from the sale to the delivery, was exceptional! It's great to know that the team member was both knowledgeable and personable, and that communications were seamless. We appreciate you highlighting the delivery team's careful handling of your old mattress and the installation of your new one. We're also pleased that you are enjoying your new mattress and pillows. Thank you for your kind words!
Friendly helpful salesperson delivetrd…
Friendly helpful salesperson delivetrd on time and the delivery men where polite and helpful
5 April 2026
Reply from Bensons For Beds - Fleetwood
We appreciate your positive feedback! 😊 We're so glad to hear that our salesperson was helpful and that our delivery team was punctual, polite, and helpful.
Excellent friendly service
Excellent friendly service. No hurry, no pressure. Expert advice provided on all options
31 March 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your feedback! 😊 We’re delighted to hear you received excellent, friendly service with no hurry or pressure, and that expert advice was provided on all the options. That’s exactly the experience we aim to give,
Megan | Customer Care Specialist😁
Incredibly helpful and knowledgeable…
Incredibly helpful and knowledgeable team, we were assisted in trying lots of different mattresses until we found one that was just right, not hurried at all, the offers were discussed and we are so happy with our final choice
21 March 2026
Reply from Bensons For Beds - Fleetwood
Thank you for the lovely feedback! 😊 We’re delighted to hear our team were incredibly helpful and knowledgeable, and that you felt completely unhurried while finding the perfect mattress. It’s great to know you’re so happy with your final choice—enjoy the comfort,
Megan | Customer Care Specialist🛏️✨
Very friendly and informative service.
31 March 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your kind feedback! We’re really pleased to hear you found the service friendly and informative.
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist
All round good service
8 March 2026
Reply from Bensons For Beds - Fleetwood
Caroline ,
We appreciate your positive feedback! It's wonderful to know you were satisfied with our comprehensive service.
Team Bensons
The staff in Bensons store
The staff in Bensons store, Fleetwood were very helpful we are happy with the bed of our choice. The delivery men kept us fully in touch, brought our bed into the bedroom and built it.
22 February 2026
Reply from Bensons For Beds - Fleetwood
Thank you for your lovely review! 😊 We’re so pleased to hear that the team in our Fleetwood store were very helpful and that you’re happy with the bed you chose. It’s great to know the delivery team kept you fully updated, brought everything straight to the bedroom, and built the bed for you. We really appreciate your feedback,
Megan at Customer Care
We were given great advice and help…
We were given great advice and help when choosing a bed &mattress we were not pressured into the one we chose when going back the next day
28 January 2026
Reply from Bensons For Beds - Fleetwood
We're so glad to hear you were given great advice and help when choosing a bed and mattress. We appreciate that you were not pressured into a choice. Thanks!
Stewart - Team Bensons
Everything was delivered on time and…
Everything was delivered on time and installed by their team to suit our wishes.
7 February 2026
Reply from Bensons For Beds - Fleetwood
We're so happy everything was delivered punctually and our team installed it to your liking! Thank you for your positive review – Lauryn at Customer Care 💜
Welcoming and knowledgeable staff made…
Welcoming and knowledgeable staff made for a pleasant customer experience.
18 February 2026
Reply from Bensons For Beds - Fleetwood
We're happy to hear our welcoming and knowledgeable staff provided you with a pleasant customer experience. We appreciate your positive feedback!
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