A spur of the moment decision to call into your Team Valley,Gateshead, to look at a new bed (King-size). Jan the Sales Assistant introduced herself & looked after us fantastically. Showed us a nu... See more
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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Excellent service No pressure to sell they just let you try until comfortable but there for questions Mattress so comfortable Delivered smooth no problem Really helpful service all round
Company replied
Purchased a bed and mattress from the Gateshead store, Tony assisted us and gave excellent customer service. Everything was perfect from the bed itself to the delivery.
Very good profectional experience. Staff were great. Good customer service. Delivery service arrived within the time allocated for delivery. They were professional and installed the bed within the... See more
Company replied
Company details
- #77 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
206 reviews
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New King-size bed
A spur of the moment decision to call into your Team Valley,Gateshead, to look at a new bed (King-size).
Jan the Sales Assistant introduced herself & looked after us fantastically. Showed us a number of beds & left us to test.
No sales pressure from Jan. But we decided to take the plunge.
Jan was very professional, knowlegdable & socialable. A great credit to your business.
Kept upto date throughout.
Delivery lads Andy's x 2, were equally professional and a credit to your business.
21 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
Excellent service
No pressure to sell they just let you try until comfortable but there for questions
Mattress so comfortable
Delivered smooth no problem
Really helpful service all round
30 August 2026
Reply from Bensons For Beds - Gateshead
Thank you so much for your review. We're pleased you enjoyed your experience with us and didn't feel pressured. Our expert staff are always here to help. Kind Regards
Excellent customer service from Ken in…
Excellent customer service from Ken in store and delivery team. Thank you
27 August 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind review. We're pleased both Ken and the delivery team gave you a great experiece with Bensons
Great staff
Great staff at the Team Valley branch, dealt with Ken and he was great! Excellent service! Delivery was very good too and the bed is great so far
16 August 2026
Reply from Bensons For Beds - Gateshead
Hi Ellie, we're so grateful for your comments. We strive to give our customers the best experience while they're here and I'm pleased to hear we made your visit a good one.
Highly recommend
Purchased a bed and mattress from the Gateshead store, Tony assisted us and gave excellent customer service. Everything was perfect from the bed itself to the delivery.
20 August 2026
Sales person very helpful in helping us…
Sales person very helpful in helping us to decide which bed and mattress was best suited to our needs.
7 August 2026
Reply from Bensons For Beds - Gateshead
We're so pleased to hear that our salesperson was very helpful in guiding you to the perfect bed and mattress for your needs. Thank you for your wonderful feedback!
Team Bensons
Excellent service
21 August 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
"Thank you for your kind words! We are committed to providing top-notch service to each and every one of our valued customers. Your satisfaction is our top priority. #happyclients #grateful"
Very good profectional experience
Very good profectional experience. Staff were great. Good customer service. Delivery service arrived within the time allocated for delivery. They were professional and installed the bed within the hour.
Would recommend friends and family to purchase a bed from Benson for beds.
Well done
Stuart
24 August 2026
Reply from Bensons For Beds - Gateshead
We're so pleased to hear you had such a professional experience with us, Stuart! It's wonderful that our staff and delivery service met your expectations, and that the installation was quick and efficient. We truly appreciate your recommendation to friends and family.
Team Bensons
The lads were very helpful and friendly…
The lads were very helpful and friendly and on time
20 August 2026
Reply from Bensons For Beds - Gateshead
We're so pleased to hear that our team was helpful, friendly, and on time. We truly appreciate your kind words and positive feedback!
Team Bensons
Great end to end service.
Great staff in the Team Valley store. Delivery was as planned and on time. The delivery guys were friendly and fast. Old mattress out and new mattress installed all in 5 minutes. Brilliant service.
16 August 2026
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind words and for choosing our Team Valley store. We are delighted to hear that our staff provided exceptional service and that your delivery went smoothly. We hope you are enjoying your new mattress and we look forward to serving you again in the future.
Great experience
Great experience, very helpful going above expectation to find ideal beds for different ages ranges meeting everyone’s needs. Ken and the lady worker were very friendly and accommodating.
19 August 2026
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind words! It's our goal to ensure all of our customers find the perfect beds to fit their needs. Ken and our team are always happy to go above and beyond for our customers. We appreciate your business and hope to see you again soon!
Bought a bed from bensons 5 years ago…
Bought a bed from bensons 5 years ago and had no hesitation using them again.
The service is top class from start to finish and so much choice
14 August 2026
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind words and for choosing us again! We're thrilled to know that our top-notch service and wide selection have kept you coming back for more. We can't wait to continue providing you with the best experience possible for years to come.
The lady who served me in the store was…
The lady who served me in the store was very helpful, friendly and pleasant.
11 August 2026
Reply from Bensons For Beds - Gateshead
Thank you for sharing your positive experience with us! Our team takes great pride in providing excellent customer service and we're glad to hear that you had a helpful and pleasant experience with Jan. We hope to see you again soon. ☺️ #CustomerSatisfaction #FriendlyService
Great staff
Andrew was very friendly and knowledgeable and helped us find a bed that was right for us.
10 August 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your kind words and positive feedback, we are thrilled to hear that Andrew was able to assist you in finding the perfect bed for your needs. Our team strives to provide exceptional customer service and it sounds like Andrew did just that. Thank you for choosing our business.
Best nights sleep
We have had our new bed for a few days now. Mammoth mattress and Divan. We have had the best nights sleep for months. From walking into the show room to accepting delivery, every part of our purchase has been perfection. Would not buy a bed from anyone else but Bensons. Thank you for everything.
10 August 2026
Reply from Bensons For Beds - Gateshead
Thank you so much for your fantastic review! We are thrilled to hear that you are enjoying your new Mammoth mattress and Divan. Our team works hard to provide the best shopping experience and top-quality products. Thank you for choosing Bensons, we appreciate your support! Sweet dreams! 🌙✨ #HappyCustomers #BestSleepEver #BensonsForBeds.
Very professional service from start to…
Very professional service from start to finish.
7 August 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We're so pleased to hear that you experienced professional service from start to finish. Thank you for taking the time to share your positive feedback with us!
Thank you for your positive review - Lauryn at Customer Care 💜
We received excellent service from…
We received excellent service from Martin
6 August 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We are so pleased to hear you received excellent service from Martin. Thank you for your kind words and for sharing your positive experience with us!
Team Bensons
Reply from Bensons For Beds - Gateshead
We're so pleased you found Paul lovely, knowledgeable, and helpful. Thank you for your kind words and positive feedback!
Team Bensons
Reply from Bensons For Beds - Gateshead
Hello Mr Dolman,
Thank you for your lovely review! We're delighted to hear you found the process easy and that our knowledgeable team was able to help. We really appreciate your feedback and thank you for choosing us!😊
We hope to continue providing you with excellent service in the future,
Bensons for Beds
Excellent advice at Bensons Metro…
Excellent advice at Bensons Metro Centre retail park and then purchased a bed at Team Valley Retail World.
All staff were extremely helpful in getting us our correct choice and ensuring delivery to another property in West Sussex
19 July 2026
Reply from Bensons For Beds - Gateshead
We're so pleased to hear you received excellent advice and that our team was extremely helpful in ensuring you got the correct choice and delivery to another property!
Thank you for your positive review - Lauryn at Customer Care
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