Outstanding customer service received at Grimsby store. I have been decided to buy somewhere else where I have seen cheaper matress, however after approach from very polite and knowledgable gentleman... See more
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Location
Switch locationUnit A Victoria Retail Park, Victoria St North, DN31 1GB Grimsby, South Humberside, GB
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Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more
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Salesman was amazing very friendly and helpful wasn't pushy helped advice us then processed our order excellent customer care service from him well done Kepted recieving email updates on the progre... See more
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In store experience was great. Staff knowledgeable. The mattress is very comfy however, upon unrolling the yellow tape from the packaging has left 3 small yellow marks on the mattress. Not what we wou... See more
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Company details
About Bensons For Beds - Grimsby694
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Victoria Retail Park, Victoria St North, DN31 1GB, Grimsby, South Humberside, United Kingdom
- 1472403088
4.8
Excellent
245 reviews
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Bensons beds Grimsby
We were met by Adrian, who assisted us well in our choice.
He helped us by using the bed machine to determine how firm we liked our mattress, so he was able to point us in the right direction and try mattresses we would like. No pressure, lots of good information about each mattress tried.
We can't give a review on the mattress chosen as we have yet to try sleeping on it for a night
29 July 2025
Reply from Bensons For Beds - Grimsby694
Thank you, , for the wonderful review! Our team takes pride in providing exceptional service and assisting our customers in finding the perfect mattress. We're so glad that Adrian was able to help you and we're confident that the mattress you chose will provide you with a restful night's sleep. We can't wait for your feedback after trying it out. Sweet dreams! Megan at Customer Care😊
Shop assistant was very informative we…
Shop assistant was very informative we got what we was looking for a pleasant shopping experience.
26 July 2025
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind words! We're thrilled to hear that you had a pleasant shopping experience with us and that our shop assistant was able to provide you with helpful information. We hope to see you again soon! Megan at Customer Care😊
Adrian was incredibly patient and…
Adrian was incredibly patient and knowledgeable. He knew what he was talking about and was able to explain to us the differences between different types of mattresses very clearly. He encouraged us to try these multiple times as well to be certain we were choosing one that was exactly what we wanted. He didn’t rush us into just purchasing the most expensive mattress going but made sure we were happy with our choice.
22 July 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! Adrian takes pride in providing exceptional customer service and helping our customers find the perfect mattress for their needs. We're glad to hear that he was able to assist you in making an informed and satisfying purchase. Your satisfaction is our top priority, and we look forward to seeing you again in the future, Megan at Customer Care
Delivery was changed three
Delivery was changed three times we cancelled the bed after this
The shop manager was helpful
But would never go there again so unreliable
18 June 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
We deeply regret to learn about the delivery issues you encountered, which ultimately led to the unfortunate cancellation of your order. Your feedback is invaluable to us, and we want to assure you that we will thoroughly review your concerns internally to prevent similar occurrences in the future.
Thank you,
Megan at Bensons for Beds Customer Care.
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! We are committed to providing exceptional service and making sure every customer feels welcome and supported. It was a pleasure seeing you, Megan at Customer Care
On time and efficient
The person who we bought the bed from covered all of our requirements and explained everything to us including agreeing a delivery day.
Wayne and Lewis who delivered the bed were very polite and efficient and delivered the bed at the agreed delivery time. Would recommend the store and delivery team.
28 May 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that the purchase experience met your needs and that the delivery was smooth. It's great to know that the team was punctual, polite, and efficient. Thank you for recommending our store and delivery team, Megan at Customer Care.
Customer care representative mr Lee
Customer care representative mr Lee . He is amazing . Best dealer I ever met in benson’s Grimsby.
19 June 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that you had such a positive experience with us Mrs Afshan! It's great to know that our team made your visit special. Thank you for sharing your feedback with us, Megan at Customer Care
Went through everything with me
Went through everything with me. It was clear. Happy to answer any questions I had.
17 June 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that our team clearly explained everything and addressed your questions. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Reply from Bensons For Beds - Grimsby694
We appreciate your kind words! We are so pleased to hear that our team was friendly and that you found lots of choice. Thank you for your feedback, Megan at Customer Care
The staff were extremely helpful
The staff were extremely helpful, not at all pushy and genuinely seemed to care about helping us get the right bed and mattress.
14 June 2025
Reply from Bensons For Beds - Grimsby694
We appreciate your feedback! We are happy to hear that our staff was helpful and genuinely cared about your needs in selecting your bed and mattress.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Grimsby694
We are happy to hear that our sales person was helpful. We appreciate your positive feedback and your time Steven, Megan at Customer Care
Received my tv bed ,upon delivery the…
Received my tv bed ,upon delivery the men left the really heavy items in garden to my partner an young lad with no offer to take up stairs ..for me to leave work to help take them upstairs incase started to rain ..was not happy with there service at all
10 June 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
We appreciate your feedback and are sorry the delivery was difficult. We'll address this with our team to improve our service. Thank you for bringing this to our attention.
Customer focused
Great service- good selection of high quality beds. Staff friendly and knowledgeable, customer focused.
28 May 2025
Reply from Bensons For Beds - Grimsby694
We appreciate you taking the time to share your feedback. We're glad to hear that you found our staff friendly and knowledgeable, and that you liked our selection. Take care, Megan at Customer Care
Buying a bed
Staff were polite and respectful. They considered my needs and in no way put pressure on me. I felt relaxed and able to make an informed choice.
26 May 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that our staff provided a respectful and pressure-free environment where you felt comfortable making an informed decision. Thank you for your feedback, Take care, Megan at Customer care
Martin at the grimsby shop was very…
Martin at the grimsby shop was very helpful and informative. He gave me time to be indecisive and persuaded me to go for a more expensive mattress than i had originally planned. Very happy with the service and I'm excited to get my new mattress!
18 May 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind review! We are thrilled to hear that Martin provided such helpful and informative service. We pride ourselves on offering a range of high-quality options and are glad you chose to invest in a better mattress. We can't wait for you to experience the comfort and restful sleep it will provide. Thank you for choosing our Grimsby shop, and please don't hesitate to reach out if you need anything else!
Reply from Bensons For Beds - Grimsby694
Thank you for the positive feedback, X! We're glad Daniella provided excellent service. We'll make sure to pass on your compliments to her. See you next time! 😊 #CustomerSatisfaction #ExceptionalService
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! Our team is fully dedicated to providing exceptional customer service.
Sleep well,
Team Bensons💜
Great in store service
Visited the store on three occasions, firstly to get some ideas about replacing two of our beds. We were shown various options and were given good advice on what type might be best suited to our needs.
We returned to the store at a later date to get a quote.
Danielle was very helpful with her advice and knowledge on the products and took time to show us different options, prices and payment choices for us to decide on.
A few days later I returned to the store after checking what best fitted in our rooms to place the order.
Again Danielle was very helpful and attentive to detail when altering a few changes to my previous quote.
The ordering process was smooth with good flexibility around delivery date.
I am looking forward to the arrival of the beds which I arranged for a later date once the renovations are finished.
Many thanks for your help and great service.
21 April 2025
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind words and for choosing our store for your bedding needs. We are thrilled to hear that you had a positive experience with Danielle and that the ordering process was smooth. We can't wait for you to receive your new beds and we are here to help with any future needs. Thank you for your support and we look forward to seeing you again soon! Sleep well, Team Bensons💜
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! Providing excellent customer service and being helpful is our top priority. We are so glad to hear that you had a positive experience with us. We look forward to serving you again in the future. Sleep well, Team Bensons💜
Adrian definitely knew his stuff about…
Adrian definitely knew his stuff about mattresses, we knew we were looking for a firm mattress but he took us through the computer bed experience to confirm.
Once we had done that he supplied us both with a pillow to take from bed to bed. Every mattress we tried he could tell us all the details about. Such as the materials it contained and how it was made. He was truly patient as we went back and forth and then really good when we got to two contenders before our final decision.
He had excellent suggestions throughout without being pushy
21 April 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind words about our sales associate Adrian! We take great pride in having knowledgeable and patient staff, and we're thrilled that he was able to help you find the perfect mattress. We hope you enjoy your new bed and thank you for choosing our store! - Team Bensons 💜
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