Bozena at hamilton is the most wonderful team leader. Top customer service, so knowledgeable and welcoming. Great conversation and guidance about my new bed order. She is an asset to the company and c... See more
Company replied
Location
Switch locationUnit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD Hamilton, South Lanarkshire, GB
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Good choice of beds, good service from Bozena who looked after us. Got everything we wanted, she did a fine job up selling the products, but in a non-pushy way. We will use them again when replacing... See more
Company replied
My bed was meant to be delivered on the 1st of October 2024, got an email saying it will be delayed until 7th of October 2024, didn't think I'll have this problem going into shop and ordering the bed... See more
I got a great bargain on slumberland king size mattress in the sale. The lady that helped me was very friendly and professional, no heavy sales tactics but very helpful.
Company replied
Company details
- #77 of 229 best companies in Bedroom furniture shop
- #41 of 116 best companies in Bed shop
- #29 of 87 best companies in Bedding Shop
- #28 of 87 best companies in Mattress Shop
About Bensons For Beds - Hamilton447
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD, Hamilton, South Lanarkshire, United Kingdom
- 1698426483
4.9
Excellent
326 reviews
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Friendly and helpful!
Friendly and helpful!
Patient. Let me browse around on my own. Check if I am ok in a good time. Show me all details and options I have. Answer all my questions nicely in a way I can understand. Not get annoyed when I hesitate and walk away. Act promptly to resolve issues.
8 February 2025
Reply from Bensons For Beds - Hamilton447
We're happy to hear that you felt supported and well-informed during your visit. It's great to know our team provided you with a positive and patient experience. Thank you for your feedback, Megan at Customer Care
Great service from the 2 assistants
Great service from the 2 assistants. Very professional and helpful.
13 February 2025
Reply from Bensons For Beds - Hamilton447
We're glad you found the assistants professional and helpful, providing great service! We appreciate your positive feedback and support, Megan at Customer Care
Star experience
Staff very experienced helpful informative got me exactly what wanted.Could not have had such a delightful experience.
10 February 2025
Reply from Bensons For Beds - Hamilton447
We're delighted you had such a positive experience! It's great to know our staff's expertise and assistance helped you find exactly what you wanted. Take care, Megan at Customer Care
Great experience and very friendly
Great experience and very friendly but not your typical salesman very informative, i have a sore back from my old matress so took me to a bed which could tell what matress would help me. I had 2 young children with me and Allan was amazing with them chatting away to them and was very patient espically since my boy has ADHD and Autism.
2 February 2025
Unprompted review
Reply from Bensons For Beds - Hamilton447
We're glad you enjoyed your experience. It's wonderful to hear that our team member was so helpful and patient, especially with your children. We appreciate you sharing your positive feedback, Megan at Customer Care
Cameron was extremely helpful with lots…
Cameron was extremely helpful with lots of knowledge and experience he made the experience of selecting a bed more relaxing and gave me lots of options to chose
31 December 2024
Reply from Bensons For Beds - Hamilton447
We're happy to hear that the selection process was relaxing and that you feel the options provided met your needs. We appreciate you sharing your positive experience with us, Megan at Customer Care
Friendly and helpful service
As soon as we walked in we we're given a moment to look around and then greeted by a member of staff who was friendly and informative. Bozena took us through the process and explained everything to us while doing a test to see what mattress would suit us best etc.
26 December 2024
They kept cancelling the delivery date…
They kept cancelling the delivery date stating that the order was not in stock and they took ages to refund me. I will never use this company again. They lied to me about waiting time on furniture. Shambles.
22 December 2023
Unprompted review
Reply from Bensons For Beds - Hamilton447
We’re very sorry to hear about the repeated delivery cancellations and the delay in processing your refund. It will be passed on to the relevant teams to help improve communication and reliability. Thank you for your review – Lauryn at Customer Care.
Simple and hassle free
Alan made the purchase simple and efficient answering any questions we had promptly, we look forward to receiving the delivery
16 December 2024
The sales staff were very helpful and…
The sales staff were very helpful and good advice
16 December 2024
Bozena and guys in my Hamilton store…
Bozena and guys in my Hamilton store are so helpful accommodating and friendly.
12 December 2024
Very good experience
Very good experience. No problems at all. Delivery early. All in all happy customer.
12 November 2024
The manager at the Hamilton store was…
The manager at the Hamilton store was absolutely amazing. She went above and beyond to make us feel comfortable and was so lovely. Would definitely buy again and recommend to a friend.
4 December 2024
Excellent service and great deal!
The staff were very knowledgeable and helped us to choose a mattress that suited our needs. We weren't initially expecting to make a purchase but the service was excellent, no pressure to buy and we were given a great deal on the perfect bed. Thanks Boszena!
15 November 2024
Very informative salesperson who didn't…
Very informative salesperson who didn't try to push us into a sale
13 November 2024
Great very professional and honest
12 November 2024
The lady who guided us (Bozena) was…
The lady who guided us (Bozena) was excellent in advising us on the best options.Great customer service.
Thank you.
15 October 2024
Great service.
We had a great service when buying our guest bed. Our attendant Bozena was very helpful and new exactly what we needed. Also very fast on doing all the paperwork. Now is just wait for the delivery.
8 October 2024
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