We’ve had our new mattress a few weeks now and the whole process was a positive experience from choosing to delivery and aftercare advice. Mark in Huddersfield branch was invaluable. He told us wh... See more
Location
Switch locationUnit E1 Leeds Road Retail Park, Leeds Road, HD1 6PF Huddersfield, West Yorkshire, GB
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I explored almost all the different ranges available and explained that I needed a bed delivered within just two days, which seemed almost impossible! However, the team were so gracious and h... See more
Company replied
We wanted a single bed that would last from childhood to adulthood like our other bed. Unfortunately there weren't many within our price range bearing in mind the mattresses are priced separ... See more
Company replied
From start to finish and every member of staff where friendly and helpful. Had some amazing laugh with too. Sales team at Huddersfield brilliant Ryan was fab and really helped with the important advic... See more
Company replied
Company details
About Bensons For Beds - Huddersfield670
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E1 Leeds Road Retail Park, Leeds Road, HD1 6PF, Huddersfield, West Yorkshire, United Kingdom
- 1484549023
4.7
Excellent
411 reviews
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Excellent Service from start to finish …
We’ve had our new mattress a few weeks now and the whole process was a positive experience from choosing to delivery and aftercare advice.
Mark in Huddersfield branch was invaluable. He told us where to start by trying out and taking as much time as we liked. He left us to feel comfortable to approach him when we were ready to chat about which mattresses felt good for us and he told us so much helpful information. Not pushy just very approachable and helpful so that we could make the best choice for my medical issues. This is the seconded time we have purchased from Benson and I would highly recommend them
Teresa & Richard Stewart
4 October 2026
Unprompted review
Friendly helpful staff
23 October 2026
Great communications on time
Great communications on time, pleasent and polite delivery people.
25 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Service
Mark showed me various mattresses and tested me on sleep analysis bed
Very friendly and helpful
Bought my last bed and mattress from them 7 years ago
20 October 2026
Reply from Bensons For Beds - Huddersfield670
We are glad you enjoyed your experience with our team and the sleep analysis. Thank you for returning to us after seven years; we truly appreciate your loyalty and positive feedback.
Team Bensons
Good experience at Huddersfield Bensons
Staff at Huddersfield Bensons were excellent and very well informed and knowledgeable. Bed arrived sooner than I expected.
19 October 2026
Reply from Bensons For Beds - Huddersfield670
Thank you for your wonderful feedback! We're thrilled to hear that our team provided such knowledgeable and helpful service, and that your new bed arrived even sooner than expected. We appreciate your kind words and hope you enjoy a great night's sleep!
Team Bensons
I explored almost all the different…
I explored almost all the different ranges available and explained that I needed a bed delivered within just two days, which seemed almost impossible!
However, the team were so gracious and helpful that they introduced me to their clearance section, where I eventually found one of the best beds ever! 😍
It taught me a simple but powerful lesson.
all I needed to do was ask!
Sometimes, the best things are waiting for us in places we never thought to look. A big thank you to the team for their kindness, patience and excellent customer service. ❤️
16 October 2026
Reply from Bensons For Beds - Huddersfield670
Thank you for your wonderful review! We're thrilled to hear that our team could help you find the perfect bed in our clearance section. Your experience highlights the importance of asking for assistance. We appreciate your kind words and look forward to serving you again!
Good Communication Throughout
We were kept well informed of progress with the order and it was delivered on time, as promised.
1 October 2026
Reply from Bensons For Beds - Huddersfield670
Thank you for your wonderful feedback! We're thrilled to hear that you were kept informed and that your order arrived on time. We strive to provide excellent service and appreciate your support. Looking forward to serving you again!
We wanted a single bed that would last…
We wanted a single bed that would last from childhood to adulthood like our other bed.
Unfortunately there weren't many within our price range bearing in mind the mattresses are priced separately
We found one that was perfect.
From paying to delivery we were kept informed.
The delivery chaps were lovely
My husband and 3 year old granddaughter built the bed without any issues
Thank you Bensons For Beds
27 September 2026
Reply from Bensons For Beds - Huddersfield670
Thank you for your wonderful review! We're thrilled to hear you found the perfect bed for your granddaughter. It's great that our team kept you informed throughout the process and that the delivery went smoothly. We appreciate your support and hope the bed brings joy for years to come!
Reply from Bensons For Beds - Huddersfield670
Thank you for your kind words! We're thrilled to hear that you found our service helpful. Our team is dedicated to providing the best experience possible, and your feedback motivates us to keep improving. We look forward to serving you again soon!
I had a great experience purchasing my…
I had a great experience purchasing my furniture. Andrei was very welcoming, patient and professional. He communicated clearly and took the time to explain all the different options available to me, without making me feel rushed or pressured.
He made me feel very comfortable and at home throughout my visit. I left the shop very happy and satisfied with my purchase and the excellent customer service I received.
Thank you, Andrei, for making my shopping experience so pleasant. Highly recommended!
26 September 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
Thank you for your wonderful feedback! We're thrilled to hear that Andrei made your furniture shopping experience enjoyable and comfortable. Your satisfaction is our priority, and we appreciate your recommendation. We look forward to serving you again in the future!
The young salesman Andre was absolutely…
The young salesman Andre was absolutely fabulous, knew his stuff very helpful, not pushy.
22 September 2026
Reply from Bensons For Beds - Huddersfield670
Thank you for your kind words! We're thrilled to hear that Andre provided you with excellent service. Our team is dedicated to helping customers find exactly what they need without any pressure. We appreciate your feedback and hope to see you again soon!
I was made to feel welcome and relaxed…
I was made to feel welcome and relaxed as soon as I walked in. Very Friendly staff and helped all the way through my visit and purchase great service. Really took the time to make sure I was happy. Mark was so great.
3 September 2026
Reply from Bensons For Beds - Huddersfield670
Hello,
Thank you for your lovely review! We're thrilled you felt welcome and relaxed from the moment you arrived. We'll be sure to pass your kind words on to Mark, who'll be delighted to hear he helped make your experience such a positive one. Enjoy your new order,
Megan | Customer Care Specialist
Great product and very good service.
5 September 2026
Reply from Bensons For Beds - Huddersfield670
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you are pleased with both our product and the service you received. Your kind words mean a lot to us.
Team Bensons
Friendly informed sales person allowed us to make our purchase decision on one visit
The store had a good range of beds with a range of prices to choose from.
31 August 2026
Reply from Bensons For Beds - Huddersfield670
Thank you for your positive feedback! We're thrilled to hear that you found our selection of beds and pricing options to your liking. Our goal is to provide something for everyone. We look forward to welcoming you back soon!
Fabulous professional kind
From start to finish and every member of staff where friendly and helpful. Had some amazing laugh with too. Sales team at Huddersfield brilliant Ryan was fab and really helped with the important advice and supportive as I needed the right mattress for my medical condition. Also got help to bring delivery date forward when the the work on my room completed earlier than expected. Now on to the delivery guys barry and his side kick forgive me forgpt there names I have slept since then (finally). Oh how great st the bed took away the rubbish banter was funny. They where very professional calling first giving me a a time frame for delivery. Big thank to Benson
24 August 2026
Reply from Bensons For Beds - Huddersfield670
Hello Caroline,
Thank you for such a fantastic review! 😊 We're absolutely delighted to hear that you had such a positive experience from start to finish.
It's wonderful to know that the team at our Huddersfield store, especially Ryan, provided the support, advice, and understanding you needed to find the right mattress for your medical condition.
Most importantly, we're delighted to hear you're finally getting a great night's sleep! Thank you for choosing Bensons for Beds and for taking the time to share your experience. We'll be sure to pass your lovely comments on,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Huddersfield670
Thank you for your kind words! We're thrilled to hear that you appreciated our customer service. Our goal is to provide a welcoming environment without being pushy. We look forward to serving you again soon!
The staff came on time and were very…
The staff came on time and were very efficient, friendly . I was very satisfied with them ..
21 August 2026
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear that our team arrived on time and were both efficient and friendly. It's wonderful to know you were very satisfied with their service. Thank you for your kind words!
Team Bensons
Bed and mattress all great
Bed and mattress all great, order and delivery not at all great. I selected assembly on my order but for some reason it wouldn't go on , I tried multiple times and thought I had been successful, but when deliver man came he said it hadn't been selected. He was extremely rude about having to deliver to my apartment even though I had stated the day before the lift was broken and there were 36 steps. I know this isn't ideal, but there was no need to be rude and complain about it to me, there is nothing I could do. No over shoe covers were worn either and I have cream carpets. The customer service wasn't there at all and I will now only buy from small local business as they understand the customer journey and in my experience are far more helpful
24 August 2026
Reply from Bensons For Beds - Huddersfield670
Hello,
Thank you for your feedback. We're delighted to hear you're happy with your bed and mattress, but we're very sorry to learn about the issues you experienced with your order and delivery.
We apologise for the inconvenience caused with the assembly service and for the poor experience you had with our delivery team. The level of service you describe is not what we aim to provide, and we understand your frustration. We will ensure your comments regarding the assembly booking, the driver's attitude, and the lack of shoe covers are passed on to the relevant teams for investigation and feedback.
Thank you for taking the time to share your experience with us,
Megan | Customer Care Specialist
Very helpful and knowledgeable staff my…
Very helpful and knowledgeable staff my son has autism and visual impairment and the assistant was very helpful to this and gave him and me space and time to make a decision
22 August 2026
Reply from Bensons For Beds - Huddersfield670
Hey Mr Hislop,
Thank you for your wonderful review! 😊 We're delighted to hear that our team was so helpful and knowledgeable, and that they took the time to support both you and your son throughout the process. It's especially important to us that every customer feels comfortable and respected, so we're pleased that our colleague gave you the space and time needed to make the right decision without any pressure.
Sleep well and sweet dreams,
Megan | Customer Care Specialist
The purchase of the bed was great and…
The purchase of the bed was great and the staff in store very helpful. Unfortunately from there went very much down hill. We are currently awaiting our third delivery of the headboard for the bed as the previous two have been delivered very damaged. This is of no fault of the delivery drivers, it appears to be a problem from the source. However it is worth investigating as we will not be ordering from Bensons again due to this.
16 August 2026
Reply from Bensons For Beds - Huddersfield670
We appreciate your feedback and are glad to hear your in-store purchase experience was positive. We sincerely apologise for the repeated issues with your headboard deliveries and the damaged items. We understand your frustration and are very sorry this has led to such a negative experience. We will be investigating the source of this problem internally.
Thank you for your review - Lauryn at Customer Care
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