We’ve had our new mattress a few weeks now and the whole process was a positive experience from choosing to delivery and aftercare advice. Mark in Huddersfield branch was invaluable. He told us wh... See more
Location
Switch locationUnit E1 Leeds Road Retail Park, Leeds Road, HD1 6PF Huddersfield, West Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I explored almost all the different ranges available and explained that I needed a bed delivered within just two days, which seemed almost impossible! However, the team were so gracious and h... See more
Company replied
We wanted a single bed that would last from childhood to adulthood like our other bed. Unfortunately there weren't many within our price range bearing in mind the mattresses are priced separ... See more
Company replied
From start to finish and every member of staff where friendly and helpful. Had some amazing laugh with too. Sales team at Huddersfield brilliant Ryan was fab and really helped with the important advic... See more
Company replied
Company details
About Bensons For Beds - Huddersfield670
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E1 Leeds Road Retail Park, Leeds Road, HD1 6PF, Huddersfield, West Yorkshire, United Kingdom
- 1484549023
4.7
Excellent
411 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Atmos tv bed was delivered on 3rd…
My Atmos tv bed was delivered on 3rd Aug. I paid for the installation service but the guys were unable to complete the process. A week later I had a technician from the manufacturer who sorted the problem out and said that it hadn't been assembled correctly. So after a tricky start and a worrying week meaning I couldn't use the bed, not knowing if it would need replacing, I finally had a working tv bed. After all that I can now say I love my new bed. Maybe the assembly process needs a bit of attention to ensure things go better for customers and a bit better communication to tell customers what happens next when things go wrong. Having said all that I have found Bensons good to deal with and they have resolved things fairly quickly. I also think they have responded to criticism very positively. I would use them again and would recommend them to others. At the end of the process I now have a fab bed that I love. Thanks Bensons.
3 August 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
Hello Anne,
Thank you for taking the time to share such detailed feedback. 😊 We're sorry to hear that the installation of your Atmos TV bed didn't go smoothly at first and that you were left unable to use it while the issue was being resolved. We understand how frustrating and worrying that must have been, especially after paying for the assembly service.
That said, we're pleased to hear that the issue was ultimately resolved by the manufacturer's technician and that you're now enjoying your new bed. We also appreciate your constructive comments regarding the assembly process and communication during the resolution stage. Feedback like this is invaluable in helping us improve the experience for our customers.
Most importantly, we're delighted to hear that you now love your new TV bed and that you found Bensons responsive and fair in resolving the situation.
We truly appreciate your feedback,
Megan | Customer Care Specialist
Ryan was amazing he really helped us…
Ryan was amazing he really helped us out and answered all of our questions. He was really friendly, approachable and made our experience really positive. I would recommend Bensons because of Ryan.
11 August 2026
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear that our team member was amazing and really helped you out, answering all your questions. It's wonderful that their friendly and approachable manner made your experience so positive.
Team Bensons
Customer service has been amazing
Customer service has been amazing, helping me with an order as I struggle to use the Internet. Both my bed and mattress cover are lovely quality. Many thanks x
9 August 2026
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear that our customer service team was amazing in helping you with your order. It's wonderful that both your bed and mattress cover are of lovely quality!
Team Bensons
Fantastic service
Nigel was great. I know very little about beds- just if they are comfortable or not. He explained about the features of the mattress so that knew what I was paying for. There were several things that I wanted and he told me that they were already incorporated within the mattress structure so he ensured that I got the best without purchasing anything not needed. He also explained the financial offerings including interest free repayments. I elected to pay cash as I don’t like credit if I can avoid it. Anyway this is the 2nd time that I have used Bensons in the last 10 months. I was kept updated as to the progress of my order.
I will use them again if I need to.
8 August 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
Hi Tracey,
Thank you for such a detailed and thoughtful review! 😊 We're delighted to hear that Nigel was able to make your shopping experience both informative and enjoyable. Choosing a new mattress can feel overwhelming, so it's fantastic to know he took the time to explain the features clearly, helping you understand exactly what you were getting without recommending anything you didn't need.
We'll be sure to pass your kind comments on to Nigel. Thank you again for your continued trust in us, and we look forward to helping you again in the future should you need us,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Huddersfield670
Hello Karen,
Thank you for your feedback! 😊 We're delighted to hear that your purchase was quick and straightforward. Sometimes when you know exactly what you're looking for, it should be that easy! We appreciate you choosing us and hope you enjoy your new bed,
Megan | Customer Care Specialist
Two helpful and polite delivery men
5 August 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear that our delivery team was helpful and polite. Thank you for sharing your positive feedback with us!
Team Bensons
Great service on time delivery
Great service on time delivery, pleasant helpful staff and a comfy mattress.
6 August 2026
Reply from Bensons For Beds - Huddersfield670
Thank you for your fantastic review! We're delighted to hear that you experienced great service, on-time delivery, and found our staff pleasant and helpful. We're especially pleased you're enjoying your comfy mattress!
Team Bensons
Great customer service
Great service from showroom to delivery, was some damage to one of the bases but was easily rectified and new base expected in the next couple of weeks
28 July 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
Hey Tim,
Thank you for your great review! We're delighted to hear you received excellent service from the showroom through to delivery. While we're sorry there was some damage to one of the bases, we're pleased it was resolved quickly and that a replacement is on the way.
We really appreciate your understanding and feedback!
Sleep well,
Bensons for Beds✨
Fantastic customer service
Fantastic customer service! Great delivery experience. Quality products. Communication was excellent throughout. Nice to see a company doing their best! 😁
21 July 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear that you experienced fantastic customer service and a great delivery. It's wonderful that you found our products to be of quality and our communication excellent. We appreciate your kind words!
Team Bensons
Easy peasy
Communication was good and I was given plenty of updates. The delivery team worked quickly and were very polite, it was well worth the cost of assembly. The quality of the bed is good, it is well built and very solid.
Will be ordering again.
11 July 2026
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear that our communication and updates were good, and that our delivery team worked quickly and politely. It's wonderful that you found the assembly well worth the cost and that the quality of your bed is good, well-built, and solid. We look forward to your next order!
Thank you for your positive review - Lauryn at Customer Care 💜
Headboard was left wobbling so badly it…
Headboard was left wobbling so badly it would have snapped, it was missing metal slats that secure it. They fitted it knowing this and when I caught them
Before they dashed off they just shrugged and said they did the best they could as they were missing from the fitting pack. Terrible manner and the banging they made and hitting walls I’m surprised they haven’t damaged anything.
The customer service man rude, not our problem etc. now have to wait up to three weeks for a headboard with no back support for a disabled person.
If you want a mobility bed that is fitted with people who care go elsewhere. Thousands of pounds for the worst customer service attitude I’ve experienced regarding mobility equipment to date.
15 July 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
We are truly sorry to hear about the distressing experience you had with the headboard installation and the subsequent customer service. We understand your frustration and disappointment. If you wish to discuss this matter further, I have requested your details.
Thank you for your review - Lauryn at Customer Care.
ALL WENT AS PLANNED
16 July 2026
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear that everything went smoothly for you. Thank you for taking the time to share your positive experience with us.
Team Bensons
Reply from Bensons For Beds - Huddersfield670
We appreciate your feedback regarding our communication. We understand that hot weather can be challenging for our delivery team, and we are reviewing our procedures to ensure a consistently positive experience for everyone. Thank you for your feedback!
Team Bensons
We managed to pick a mattress that…
We managed to pick a mattress that suited our needs following discussions with Mark
We are delivhted with our purchase
11 July 2026
Reply from Bensons For Beds - Huddersfield670
We're so pleased you were able to pick a mattress that suited your needs after discussions with our team, and that you are delighted with your purchase. Thank you for your wonderful feedback!
Good experience
Guy in store was friendly. Used technology in the shape of a smart bed to work out what mattress I needed then chose the one in my price range. Mattress arrived when it was promised and the delivery drivers were top notch.
2 July 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear our team was friendly and that our smart bed technology helped you find the perfect mattress within your budget. It's wonderful that your delivery was on time and the drivers were top-notch!
Team Bensons
Excellent delivery service
Our new bed is wonderful. The 2 man delivery service was excellent.
1 June 2026
Reply from Bensons For Beds - Huddersfield670
We're so happy you love your new bed and found our delivery service excellent. Thank you for your kind words!
Team Bensons
Bolt missing
Nice bed, well delivered but the experience was spoilt because 1 bolt was missing. There were two feet for the centre of the bed frame and only 1 of them had a bolt. I had to drive to a shop to purchase a bolt.
19 June 2026
Unprompted review
Reply from Bensons For Beds - Huddersfield670
Thank you for your feedback, and please accept our sincere apologies for the missing bolt. Please be assured that your feedback will be shared with our team to investigate and help prevent this from happening again in the future.
We’re pleased to hear that you are happy with the bed overall, and we appreciate you taking the time to share your experience.
The salesmen in the store were very…
The salesmen in the store were very helpful, giving good advice in an unhurried way with no pressure on us to buy. We visited other stores but felt very happy to return and make our purchase at Bensons.
21 June 2026
Reply from Bensons For Beds - Huddersfield670
We're so pleased our team provided helpful advice without pressure, making you feel happy to return and make your purchase. Thank you for your wonderful feedback!
Team Bensons
Great friendly service
Great friendly service
I changed my mind about colour of the wardrobe Andri at the Huddersfield branch sorted it with no issues
Thank you
15 June 2026
Reply from Bensons For Beds - Huddersfield670
We're so happy to hear you received great service and we could assist with your wardrobe color change without any issues. Thank you for your kind words!
Team Bensons
Brilliant from start to finish
Brilliant from start to finish helpful staff in showroom and delivery guys spot on put it right where I needed it top quality bed and mattress definitely be using again
11 June 2026
Reply from Bensons For Beds - Huddersfield670
We're so pleased to hear your experience, from our showroom staff to delivery, was brilliant. We appreciate your kind words about our quality products! Thank you!
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.