Bensons For Beds - Hull678 Reviews 

582
TrustScore 5 out of 5

4.9

Unit 10b St Andrews Quay Retail Park, HU3 4SA Hull, North Humberside, GB


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Rated 5 out of 5 stars

Staff were very friendly, helpful and knowledgeable, they talked us through all the different options and let us try out loads of beds. They were not pushy at all they just left us to keep trying the... See more

Company replied

Rated 5 out of 5 stars

First time purchasing from Benson, the staff at the Hull branch were friendly and informative with no hard sell. A pleasant experience.

Company replied

Rated 5 out of 5 stars

Helpful, well-informed staff at the store. Mattress delivered on time and expertly manoeuvred upstairs and onto bed frame. Followed by a good night's sleep.

Company replied

Rated 3 out of 5 stars

Delivery and old matress removal not as described but charged £60 and £49 for the "service". Old matress was not wrapped for removal just thrown in the back of the van. All protective material not rem... See more

Company replied


Company details

  1. #76 of 228 best companies in Bedroom furniture shop
  2. #41 of 115 best companies in Bed shop
  3. #29 of 87 best companies in Bedding Shop
  4. #28 of 87 best companies in Mattress Shop

About Bensons For Beds - Hull678

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, United Kingdom

  • 1482219147

4.9

Excellent

TrustScore 5 out of 5

582 reviews

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4.9

All reviews

(582)

26,170 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff

Their was a warmth and friendliness from the staff that was helpful but not pushy, they took their time and answered all the questions we had.

27 February 2026
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Reply from Bensons For Beds - Hull678

Thanks so much Mr Cook! Wonderful to know the staff were welcoming, helpful and never rushed or pushy. Glad all your questions were fully answered.
We hope to welcome you back soon!
Megan at Customer Care
🙌

Rated 5 out of 5 stars

Everything went well from entering…

Everything went well from entering store to choose bed and delivery of new bed and disposal of old bed.

26 February 2026
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Reply from Bensons For Beds - Hull678

Really appreciate your feedback Keith! Delighted the whole process was seamless, including disposal of your old bed.
Thanks again for your support – we truly appreciate it,
Megan at Customer Care

Rated 5 out of 5 stars

Helpful

Helpful, informative and no pressure

19 February 2026
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Reply from Bensons For Beds - Hull678

Thank you for the lovely feedback Doug! We’re really glad you found the service helpful, informative, and pressure‑free — just how it should be.
Looking forward to seeing you again!
Megan at Customer Care

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Received amazing service throughout.

28 January 2026
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Reply from Bensons For Beds - Hull678

Thanks so much for your 5 star review! Wonderful to know you received amazing service every step of the way.
Until next time, take care,
Megan at Customer Care!

Rated 5 out of 5 stars

Brilliant staff very helpful .

Staff was extremely helpful plus delivery drivers very polite and friendly and professional.

19 February 2026
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Reply from Bensons For Beds - Hull678

Really appreciate your feedback Pamela! Delighted that both the in‑store team and delivery drivers gave you such helpful and professional service.
Megan at Customer Care⭐

Rated 5 out of 5 stars

First class experience.

This is another review for this company.
Quality from start to finish.
Professional and polite at all levels.
From purchase to delivery and installation. First class.
Highly recommended.

21 February 2026
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Reply from Bensons For Beds - Hull678

We appreciate you sharing your experience. We're happy to hear that our quality and professionalism shone through every step, from your purchase to the installation. Thank you for the high recommendation!

Stewart - Team Bensons

Rated 5 out of 5 stars

Excellent service.

The whole experience from viewing the wardrobes and bed to ordering, delivery and installation was seamless and on time.Even though there was a broken part on one of the wardrobes this was dealt with promptly and will be replaced by the installation team when it arrives. Throughout the whole experience we were kept informed by Bensons.
Dave and Gary who installed the wardrobes and Karl and Andy who dealt with the bed were all very professional in their job.
Must not forget Tom who dealt with the wardrobes and Steve who dealt with the bed, both from the Hull shop,whose advice and knowledge was very good.

20 February 2026
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Reply from Bensons For Beds - Hull678

We appreciate you sharing your experience. We're happy to hear that the ordering, delivery, and installation process was seamless and on time. It's great to know that our team promptly addressed the broken part and that our staff were professional and helpful.

Stewart - Team Bensons

Rated 5 out of 5 stars
Bensons For Beds - Hull678 logo

Reply from Bensons For Beds - Hull678

We're happy to hear that the purchase was quick, easy, and affordable. We appreciate your positive feedback and your time.

Stewart - Team Bensons

Rated 5 out of 5 stars

Helpful

All
Good
And helpful thank you

14 February 2026
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Reply from Bensons For Beds - Hull678

We are happy to hear that our assistance was helpful to you. Thank you for your positive review – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Wardrobes and drawers are exceptional

Wardrobes and drawers that we had fitted exceeded our expectations, can not praise the young lady in the hull branch highly enough for her recommendations

12 February 2026
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Reply from Bensons For Beds - Hull678

We're happy to hear that you are delighted with the fitted wardrobes and drawers. We appreciate your kind words regarding the recommendations you received in the Hull branch.

Stewart - Bensons Team

Rated 5 out of 5 stars

Benson for beds

Would highly recommend Benson staff are very informative helpful and friendly without been pushy

24 January 2026
Unprompted review
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Reply from Bensons For Beds - Hull678

We appreciate your recommendation! We're happy to hear our staff were informative, helpful, and friendly without being pushy. Thanks for your positive feedback.

- Jessica at Team Bensons

Rated 5 out of 5 stars

Top notch

Our visit to Bensons for Beds was top notch. The young salesman looked after us very well, he was very knowledgable and very patient whilst we decided which mattress was best for us

6 February 2026
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Reply from Bensons For Beds - Hull678

We're delighted to hear that your visit was top-notch! It's great to know the salesman's knowledge and patience helped you decide on the best mattress for you.

Rated 5 out of 5 stars

Excellent service

Excellent service

6 February 2026
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Reply from Bensons For Beds - Hull678

We are happy to hear that you had a positive experience with our great service and communication. Thank you for your feedback!

Rated 5 out of 5 stars

New mattress

Excellent guidance from the sales staff to find the best mattress for my needs.

The delivery and installation went smoothly and the delivery team were very helpful

5 February 2026
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Reply from Bensons For Beds - Hull678

We're so glad to hear that our sales staff provided excellent guidance in helping you find the best mattress. We appreciate your positive feedback regarding the smooth delivery and installation.

Rated 5 out of 5 stars

Good experience from ordering to…

Good experience from ordering to delivery with no complaints whatsoever. Store staff and delivery men could not have been more helpful.

6 February 2026
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Reply from Bensons For Beds - Hull678

We appreciate your positive feedback! We're glad to hear that you had a good experience from ordering to delivery and that our staff were helpful. Thanks for your support!

Rated 5 out of 5 stars

Staff were attentive and very helpful

Staff were attentive and very helpful. Sat and discussed different options. We are very pleased with our choice. Also delivery is reasonably prompt.

30 January 2026
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Reply from Bensons For Beds - Hull678

We're so glad to hear that our staff was attentive and helpful while discussing options with you. We are very pleased that you're happy with your choice and the prompt delivery,
- Megan at Customer Care💜

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