From the moment I entered the store to completing my order, the staff, especially Tom and Zain, were very patient helpful. Their knowledge of the goods they have and the options available to me helped... See more
Company replied
Unit 10b St Andrews Quay Retail Park, HU3 4SA Hull, North Humberside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
From the moment I entered the store to completing my order, the staff, especially Tom and Zain, were very patient helpful. Their knowledge of the goods they have and the options available to me helped... See more
Company replied
We visited the Hull St Andrews Quay store and were helped by Natalie to choose our new bed. We didn’t go in to actually purchase a new bed on that day but Natalie was so helpful and went above and be... See more
Company replied
We were left waiting for around 15 minutes despite already having spoken to two representatives in store and explaining what we wanted. One of the reps was stood drinking tea which we found highly unp... See more
Company replied
Great service. No intimidating sales staff, ALL staff members the day we went in were ALL really nice people. No forced sales and very knowledgeable on what they had to offer. We felt we were supporte... See more
Company replied
Written by the company
Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tom was spot on, super friendly, knowledgeable & a credit to Bensons for beds ⭐ ⭐⭐⭐⭐
From the moment I entered the store to completing my order, the staff, especially Tom and Zain, were very patient helpful. Their knowledge of the goods they have and the options available to me helped a great deal. I had two visits to the store, Tom provided quotes and payment options and follow up calls as promised with no pressure at all. The customer experience was excellent and I’m now very excited to receive my new bed set very soon. Highly recommend Bensons for beds.

Reply from Bensons For Beds - Hull678
I got exactly what I wanted great service very helpful staff and great after customer service

Reply from Bensons For Beds - Hull678
Staff where helpfull and knowledgeable about the products. Gave me time and didn't try to force any particular product on me. Would recommend to others

Reply from Bensons For Beds - Hull678
The products are excellent quality. Delivery team very helpful.

Reply from Bensons For Beds - Hull678
Friendly and courteous staff in store and delivery team, Reece and Andy P were fab. Have used Bensons before and definitely will again.

Reply from Bensons For Beds - Hull678
We visited the Hull St Andrews Quay store and were helped by Natalie to choose our new bed. We didn’t go in to actually purchase a new bed on that day but Natalie was so helpful and went above and beyond to help us choose a new bed we ended up buying one there and then. Excellent customer service so far.

Reply from Bensons For Beds - Hull678
We wanted a new bed for the grandchildren, and other visitors, to replace the sofa-bed. We found just what we wanted, having seen it on your website, at which point Michael came over to ask if we needed any help. Not with the bed, but he told us about the various mattresses which was helpful. We completed the sale and he went through everything that would happen. At no point was there any pressure selling, which puts me off. I will ask for help when I need it, but it was not necessary. A great afternoon out!

Reply from Bensons For Beds - Hull678
Assistance in the shop was spot on. Not too much, but there with all the information and help when it was needed.

Reply from Bensons For Beds - Hull678
Friendly and knowledgeable staff.
Allowed us to look around without pressure but available for questions when needed.

Reply from Bensons For Beds - Hull678
Great service. No intimidating sales staff, ALL staff members the day we went in were ALL really nice people. No forced sales and very knowledgeable on what they had to offer. We felt we were supported well with our purchase and were served by Letty. Such a lovely pleasant person with a lot of people skills which helps you feel valued as a customer and she was devoted to helping us get a comfortable, good nights sleep. Delivery coming soon.

Reply from Bensons For Beds - Hull678
Excellent delivery service from Reece & Colin. On time. Quick and proficient assembly of bed. Tutorial on how to take it apart. Tidied all packaging away plus an old mattress.

Reply from Bensons For Beds - Hull678
Tom was amazing very knowlegable regarding our purchess

Reply from Bensons For Beds - Hull678
Excellent service from the moment we walked into the Hull store

Reply from Bensons For Beds - Hull678
A great company for trying out beds
have a good reputation and the staff are friendly
Mike who served us was very helpful in everything we wanted

Reply from Bensons For Beds - Hull678
Having already had an igel mattress for five years, there was no other bed for me. My previous mattress was sadly discontinued but Lettie at the Hull store took the time to show me the newer igel options. I was never rushed and tried out all the display models. I decided upon the igel 5000 firm mattress. I Only had to wait 3 weeks from order to delivery. The mattress is very comfortable and supports you in the best way. Looking forward to many more wonderful nights sleep. Thank you ☺️

Reply from Bensons For Beds - Hull678

Reply from Bensons For Beds - Hull678
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.