What I like is the welcoming aspect of the staff that attended to me, good and polite manner of approach. She makes sure I choose what I like, not tired or feel uncomfortable with my request . What I... See more
Company replied
Location
Switch location1a Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife, GB
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We have recently moved home and were long overdue a new bed frame and mattress, but had no idea where to start or what we were looking for. Sonia at the Kirkcaldy Retail Park store was absolutely br... See more
Company replied
A great experience in store (Kirkcaldy) with Gabriel. He was very helpful and professional and gave us the space to make our own choices without any pressure at all. The delivery team on the day was s... See more
Company replied
Staff were amazing. Sonia was very friendly, knowledgeable and helpful. The manager was also very helpful and did a great job keeping our children entertained so we could shop with ease. Would definit... See more
Company replied
Company details
About Bensons For Beds - Kirkcaldy754
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
1a Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife, United Kingdom
- 1592205360
4.9
Excellent
632 reviews
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The delivery guys were so lovely and…
The delivery guys were so lovely and helpful. Arrived on time and we’re very polite. Called on route which was helpful also so I wasn’t waiting in all day.
1 November 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your wonderful feedback! We're thrilled to hear that our delivery team made a positive impression. Timeliness and communication are important to us, and we're glad it made your experience better. We appreciate your support and look forward to serving you again!
Flawless process from purchase to…
Flawless process from purchase to delivery, plenty updates on process, first class staff from shop to delivery, highly recommend, knowledgeable process and helpful.
30 October 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your fantastic review! We're thrilled to hear that you had a flawless experience from start to finish. Our team works hard to provide excellent service, and your recommendation means the world to us. We look forward to serving you again!
Great options
Great options, fully discussed our requirements, no pressure to purchase - friendly, helpful and easy delivery
26 October 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our options and found our team helpful and friendly. We strive to make the purchasing process easy and pressure-free. We look forward to serving you again soon!
Gab your assistant was fantastic with…
Gab your assistant was fantastic with me and was very helpful great at his job xx
24 October 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your wonderful feedback! We are absolutely thrilled to hear that our team member provided you with such fantastic assistance and was so helpful during your visit. Delivering excellent service is what we strive for, and your kind words mean a lot to us. We look forward to welcoming you back again soon!
Team Bensons
All good
All good, went as expected, delivered in the allotted time, delivery guys good too
19 October 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your positive feedback! We're thrilled to hear everything went smoothly and that our delivery team made a good impression. Your satisfaction is our priority, and we look forward to serving you again soon!
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your kind words! We're thrilled to hear you enjoyed our in-store service. Our team works hard to provide the best experience possible, and your feedback means a lot to us. We look forward to welcoming you back soon!
What I like is the welcoming aspect of…
What I like is the welcoming aspect of the staff that attended to me, good and polite manner of approach. She makes sure I choose what I like, not tired or feel uncomfortable with my request .
What I don’t like is that there should be a fixed price for assembling the bed frame not changing price because customers choose a preferred headboard.
13 October 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your kind words about our staff! We're thrilled to hear you felt welcomed and well taken care of. We appreciate your feedback regarding the pricing for bed frame assembly and will take it into consideration as we strive to improve our services. We hope to see you again soon!
Delivered on time taken to my requested…
Delivered on time taken to my requested room and built up and they were very polite
10 October 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your wonderful review! We're thrilled to hear that your delivery was on time and that our team provided polite service while setting everything up in your requested room. Your satisfaction is our priority, and we look forward to serving you again! 😀
no problem exchange the mattress we are very pleased…
no problem exchange the mattress we were not happy with. the delivery men Jamie and Graham could not be nicer.
12 October 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your feedback! We're glad to hear that Jamie and Graham provided excellent service during your mattress exchange. Your satisfaction is our priority, and we appreciate your understanding. If you need anything else, feel free to reach out! 😀
Delivery smooth laying out off the…
Delivery smooth laying out off the mattress smooth so no worries
10 October 2026
Reply from Bensons For Beds - Kirkcaldy754
Glad it was a nice smooth process for you James 🙂 Thanks for the feedback !
Sarah was very helpful and listened to…
Sarah was very helpful and listened to what we were wanting and wasn't pushy and let us have a look and decide what we wanted really relaxed and enjoyed the experience
7 October 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your kind words! We're thrilled to hear that Sarah provided you with a relaxed and enjoyable experience. Our team is dedicated to helping our customers find exactly what they need without any pressure. We look forward to welcoming you back soon! 😀
A great experience (Kirkcaldy)…
A great experience in store (Kirkcaldy) with Gabriel. He was very helpful and professional and gave us the space to make our own choices without any pressure at all. The delivery team on the day was swift, courteous and very friendly. Definitely recommend!
1 October 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your wonderful feedback! We're thrilled to hear that Gabriel provided you with a great experience and that our delivery team met your expectations. Your recommendation means a lot to us. We look forward to serving you again soon! 😀
Staff were amazing
Staff were amazing. Sonia was very friendly, knowledgeable and helpful. The manager was also very helpful and did a great job keeping our children entertained so we could shop with ease. Would definitely recommend visiting this store to anyone considering buying a new bed.
6 October 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your wonderful review! We're thrilled to hear that Sonia and our manager made your shopping experience enjoyable and stress-free. We appreciate your recommendation and look forward to helping more customers find their perfect bed! 😀
Excellent Customer Service
Excellent customer service. Very knowledgeable and very helpful. Would highly recommend.
1 September 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team. Your recommendation means a lot to us, and we look forward to serving you again soon!
The young assistant was very helpful…
The young assistant was very helpful and knowledgeable. Myself and my wife where trying to find the right mattress as i suffer from back and neck issues she took her time with us and explained about all
The different options we had as well as some very nice pillows that could help too I wouldn’t hesitate to come back to the Kirkcaldy store to have once again the great service on which we received very polite and professional….
24 September 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your wonderful review! We're thrilled to hear that our assistant provided you and your wife with the help you needed in finding the perfect mattress. Your comfort is our priority, and we look forward to welcoming you back to the Kirkcaldy store for more great service!
Bensons for Beds did a great job
Bensons for Beds did a great job. The customer experience in the Kirkcaldy branch was superb. He was focused on our needs and not trying to give the quick sell. His advice was friendly and helpful. We got the right bed at the best price point for us. We walked away from a different shop when that was not the case. The delivery guys were excellent and everything arrived on time and in the condition we were promised.
21 September 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your kind words! We're thrilled to hear about your positive experience at our Kirkcaldy branch. Our team is dedicated to providing excellent customer service and helping you find the perfect bed at the best price. We're glad you chose us and we hope you enjoy your new bed! 😀
Great service
We have recently moved home and were long overdue a new bed frame and mattress, but had no idea where to start or what we were looking for. Sonia at the Kirkcaldy Retail Park store was absolutely brilliant. She took the time to talk us through all the different options, answered all of our questions and never made us feel rushed into making a decision. She was so friendly, knowledgeable and easy to talk to, and really took the time to understand what we were looking for before helping us find the perfect frame and mattress combination.
We’re really glad we had Sonia to help us and genuinely couldn’t have asked for a better experience. Thank you Sonia!
19 September 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We are absolutely thrilled to hear about your wonderful experience at our Kirkcaldy Retail Park store! It's fantastic that our team member was so brilliant in helping you find the perfect bed frame and mattress. We're delighted that you felt well-guided and never rushed, and that their knowledge made such a positive difference. We hope you enjoy many restful nights in your new bed!
Team Bensons
The service at the outlet was very…
The service at the outlet was very helpful and the installation team were efficient and friendly.
17 September 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for the wonderful review! We are thrilled that our team provided helpful service and efficient installation. Your satisfaction is what drives us, and we appreciate your support.😀
Excellent service
The whole process from choosing the right bed and mattress to the guys arriving and assembling the bed was excellent. Easy to arrange delivery for a suitable day, communication from the delivery driver was great, they even arrived early!
15 September 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your amazing review! We are thrilled to hear that your experience with us was nothing short of excellent. Our team takes pride in providing hassle-free delivery and assembly services. We are happy to have met your expectations and can't wait to serve you again in the future.😀
The staff
The staff , Sonia in particular ,were helpful, patient and nothing was too much trouble. Would definitely recommend them, they all appeared to be knowledgeable about all of the various products.
9 September 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you so much for your kind words! We're thrilled to hear that Sonia and the rest of our staff provided excellent service and knowledge about our products. It's always our goal to go above and beyond for our customers. Thanks for recommending us! 🙂
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