Sarah in the Kirkcaldy store was fantastic . Very patient as I was purchasing a mattress that my husband hadn’t tested as he was working offshore.. and I made a few phone calls to him.
Location
Switch location1a Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife, GB
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See what reviewers are saying
Gabriel was absolutely fantastic. He had lots of patience, wasn't pushy and his product knowledge was second to none. He was down to earth and friendly. He came across as actually caring about his cus... See more
Company replied
A well laid out showroom with lots of variety. Sarah was welcoming and not pushy. She is very knowledgeable and listened carefully to our requirements and made several relevant suggestions that we wer... See more
Company replied
As soon as we walked into the store we felt welcomed and not pressured at all. Assistant listened to what we were looking for and we tried several different beds until we finally decided which one we... See more
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Company details
- #79 of 227 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 86 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - Kirkcaldy754
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
1a Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife, United Kingdom
- 1592205360
4.9
Excellent
609 reviews
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Sealy Bronte
We purchased a Sealy Bronte mattress in medium firmness and found the whole process friendly and professional. The sales woman was helpful, talking us a through a few different options. Managed to save a couple hundred pounds in sale too. The delivery men accidentally broke our hall blind, they acknowledged this and Bensons’ customer service team phoned later that day. We got a quote from a local blind company for like for like and we were refunded the full amount on receipt of a copy of the quote. First week on the new mattress and my back and hips are feeling much better already. The missus likes it too. Superb!
22 March 2026
Reply from Bensons For Beds - Kirkcaldy754
Wow — what a fantastic review! 😊 We’re delighted to hear the whole experience was friendly, professional, and great value (and that your back and hips are already feeling the benefits!). Huge thanks for your understanding and for highlighting our customer service team — we’re glad we could put things right quickly. Enjoy your Sealy Bronte mattress… sounds like it’s a hit with both of you,
Megan | Customer Care Specialist 🛏️✨
Good quality beds very comfortable
Very well made beds and mattress Very comfortable great night's sleep no more sore backs will definitely be back to buy another bed and mattress
23 March 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you! We’re so glad you’re loving your new, well‑made bed and mattress. Great to hear you’re getting comfortable, pain‑free sleep — we’d be delighted to help you again when you’re ready for the next one,
Megan at Customer Care🌟
Very satisfied
The staff member in the shop that we dealt with was very helpful and informative. She was very courteous.
The delivery was prompt and the men were polite and helpful.
We are very satisfied with the overall service.
19 March 2026
Reply from Bensons For Beds - Kirkcaldy754
Thanks for the lovely review Jacqueline! So glad our in‑store team and delivery crew were courteous, helpful, and made the whole experience smooth from start to finish. We’re thrilled you’re so satisfied and hope to see you again in the future,
Megan at Customer Care
Great service
Delivered on day and time as arranged. Delivery and assembly done with care and attention. Time taken after assembly to explain workings of bed and advice given on care of the item.
14 March 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for the lovely feedback! So glad to hear everything was delivered right on time and assembled with such care. 😊 It’s great that the team took the time to walk you through the bed’s features and care tips too. If you need anything else, I’m always here to help!
Sleep well,
Megan at Customer Care
Professional and Very Helpful Staff
Bought our bed over a year ago and Bensons were brilliant at keeping it for us until required. Very comfortable bed.
Staff were amazing, very helpful, very knowledgeable and a pleasure to deal with.
The young gentleman (apologies I have forgotten your name) but thank you so much, you were a joy to deal with. Bensons are lucky to have you.
12 March 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you so much for sharing your lovely feedback!
I’m delighted to hear that you’ve been enjoying your bed and that it’s proved to be so comfortable. It’s also wonderful to know that our team were able to store it for you until you needed it — we’re always happy to help make things as smooth as possible.
Thank you again — feedback like this truly makes our day,
Megan at Customer Care🌟
Exceptional customer service from…
Exceptional customer service from Caroline and Gabriel at the Kirkcaldy store. I did speak to another lovely lady by telephone but did not remember her name. I have ordered a few things recently and would highly recommend as nothing seems to be too much for them even when the customer makes a mistake they do everything to resolve it.
10 March 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We really appreciate you choosing us multiple times recently, and it means a lot to hear that you would highly recommend us. Our teams always aim to go above and beyond, and your feedback truly reflects their hard work — especially when it comes to helping resolve things quickly, even if a mistake has been made.
Until next time, thank you,
Megan at Customer Care
Delivered exactly when expected
Delivered exactly when expected. Efficient service all mess removed. Very good service by respectful people.
8 March 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you so much for your lovely review! I’m really pleased to hear your delivery arrived exactly when expected and that everything was handled efficiently. It’s great to know the team removed all the packaging and provided such respectful, high‑quality service throughout.
We’d love to serve you again in the future.
Megan at Customer Care
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your lovely review! We’re delighted to hear you received excellent service, and that Charlie was so helpful and patient. We really appreciate your feedback,
Megan at Customer Care
The in store staff were helpful
The in store staff were helpful. The delivery men were very courteous and helpful.
6 March 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your review! We’re really pleased to hear that our in‑store staff were helpful and that the delivery team were courteous and supportive on the day. We truly appreciate you taking the time to share your experience.
If there’s anything else we can help with, please let us know,
Megan at Customer Care
Brilliant Bensons Beds
The shop was warm! On a cold evening....I was there around the back of 6 till around 7....was glad it was open till 8....that helped my decision to go.
I had just lost my wife so felt a bit vulnerable....but Charlie from the Kirkcaldy store was really good...the shop was clean plenty space plenty stock and I wasn't rushed. Pleasant experience....and I left satisfied.
2 March 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
Thank you so much for sharing such a heartfelt review. We’re truly sorry for your loss, and it means a great deal to know you felt comfortable and supported during such a difficult time. We’re glad the store atmosphere helped, and it's wonderful to hear that Charlie in our Kirkcaldy store made you feel at ease and unhurried. We’ll be sure to pass on your kind words to him. We’re grateful you had a pleasant experience and left feeling satisfied.
We're always here if you need anything else,
Megan at Customer Care
Great service.
6 March 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Chap in shop 🏬 n Kirkcaldy was so…
Chap in shop 🏬 n Kirkcaldy was so helpful and understanding
Bed was a bit of a nightmare to put together definitely a 2 man job
26 February 2026
Reply from Bensons For Beds - Kirkcaldy754
Suzanne Ritchie,
We're happy to hear that the staff member was helpful. We appreciate your feedback regarding the bed assembly; it's valuable as we improve our products.
Team Bensons
From purchasing the bed in the showroom…
From purchasing the bed in the showroom in Kirkcaldy to the delivery by Chris and Richard the service was excellent. Nothing was too much trouble for Chris and Richard when asking them where to put my bed. The bed frame and the mattress I purchased seems to be quality produces for a very good price and much better than their competitor on Fife Retail Park. We are very pleased with out purchase from start to finish.
28 February 2026
Reply from Bensons For Beds - Kirkcaldy754
Vikki,
We're happy to hear that you had an excellent experience, from purchasing your bed at our Kirkcaldy showroom to its delivery. We're so pleased that the delivery team were helpful and that you feel the bed frame and mattress are quality products at a great price. Thank you for your positive feedback!
Team Bensons
Excellent
The salesman, Gabriel, was very knowledgeable and a pleasure to deal with. The delivery people were here when they said they were going to be and carried out the removal and delivery efficiently and respectfully
15 February 2026
Reply from Bensons For Beds - Kirkcaldy754
Ann,
We appreciate your positive feedback! We're happy to hear that the salesman was knowledgeable and a pleasure to work with. It's great to know the delivery team was punctual, efficient, and respectful.
Team Bensons
Bought kids mattress took it home that…
Bought kids mattress took it home that day good price good service in store
24 February 2026
Reply from Bensons For Beds - Kirkcaldy754
Nichola Gold,
We're happy to hear that you had a good experience and found a mattress at a great price. Thank you for your positive feedback!
Team Bensons
We were given excellent service
We were given excellent service. Polite, knowledgeable and thorough when we explained what we needed.
Delivery was arranged and emails where comprehensive and accurate.
The bed was delivered when we were told by 2 excellent gentlemen.
22 February 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you so much for your lovely feedback Cath! We’re delighted to hear you received excellent, polite and knowledgeable service, with everything explained clearly. Great to know the delivery arrangements and email updates were accurate and helpful, and that your bed arrived on time with two excellent delivery gentlemen. Really appreciate you sharing your experience,
Megan at Customer Care 😊
Brilliant customer service
Cant fault the service at bensons for beds. Gabriel at the kirkcaldy branch was brilliant. Went through all options, took his time and was honest and not pushy. Perfect service. A credit to the company.
25 January 2026
Reply from Bensons For Beds - Kirkcaldy754
Hello Mr Lowe,
We're happy to hear about the perfect service you received at our location. It's great that our colleague was helpful, honest, and took their time to assist you. We appreciate you sharing,
Megan at Customer Care
Took care when the correct mattress was…
Took care when the correct mattress was being sought to ensure we chose the correct one
After sales was good and delivered as promised
22 February 2026
Reply from Bensons For Beds - Kirkcaldy754
Thank you for your lovely review Alison! 😊 We’re so pleased to hear that care was taken to help you find the correct mattress and that our team made sure you chose the right one for your needs. It’s also great to know that the after‑sales experience was smooth and delivery arrived just as promised. We really appreciate your feedback,
Megan at Customer Care
Great service from start to finish
Great service from start to finish. Very knowledgeable staff in store who allowed us to make our own decisions without any pressure. Delivered on time and delivery staff polite and took great care
17 February 2026
Unprompted review
Reply from Bensons For Beds - Kirkcaldy754
We appreciate your positive feedback! We're happy to hear that our knowledgeable staff provided great service without pressure, and that the delivery was on time with polite and careful staff.
Stewart - Team Bensons
They took all the stress away from me
They took all the stress away from me. When dismantling my old bed they discovered a ring that belonged to my late wife. They are trustworthy employees and an asset to your company.
20 February 2026
Reply from Bensons For Beds - Kirkcaldy754
We're so glad to hear that we could alleviate stress during this process. We appreciate you acknowledging our team's integrity and are grateful for your positive feedback.
Stewart - Team Bensons
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