Although we ordered the mattress online, we went into the Leeds Crown Point store to try the mattresses out. Staff were friendly, and there was a really good range of mattresses at all price points.... See more
Company replied
Location
Switch locationUnit 2 Crown Point Rp, Junction Street, LS10 1ET Leeds, Yorkshire, GB
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See what reviewers are saying
From the initial sale at the Crown Point store, to the communication keeping us updated to the delivery, everything was excellent. The bed looks great, good quality and what we hoped it would be. Exce... See more
Amar in store was great exploring all the options. Delivery was quick and drivers on time with good communication. Mattress protector was missed off the delivery but this was resolved quickly and rece... See more
Company replied
I ordered a bed a short while ago & was complimentary about the whole instore process. I added that, I hoped the delivery was as smooth & efficient. Was the delivery as smooth & efficient as hoped? A... See more
Company replied
Company details
- #73 of 227 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #27 of 87 best companies in Bedding Shop
- #27 of 86 best companies in Mattress Shop
About Bensons For Beds - Leeds Crown Point492
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Point Rp, Junction Street, LS10 1ET, Leeds, Yorkshire, United Kingdom
- 1132427355
4.8
Excellent
455 reviews
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Very disappointed that i had to wait…
Very disappointed that i had to wait three weeks for my mattress had I knew that the time scale was so long I would never had purchased it. Then still having to pay £49 for delivery. Very disappointed. If i could get a refund back I would have done. Not happy at all was expecting the mattress in days not weeks
11 August 2026
Excellent bed, excellent customer service!
From the initial sale at the Crown Point store, to the communication keeping us updated to the delivery, everything was excellent. The bed looks great, good quality and what we hoped it would be. Excellent customer service at every contact. Would definitely recommend.
13 August 2026
Craig was most helpful
Craig was most helpful, couldn’t ask for a better customer service.
10 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good store great price
Although we ordered the mattress online, we went into the Leeds Crown Point store to try the mattresses out. Staff were friendly, and there was a really good range of mattresses at all price points. Much better than the bed shop next door which only had extremely expensive ones.
The mattress was delivered on time with really good communication about when it would be delivered, and the driver was lovely and helpful. It's exactly as comfortable as it was in the shop, very pleased.
25 July 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear about your positive experience, from trying out mattresses in our Leeds Crown Point store to the delivery of your new mattress. It's wonderful that our staff were friendly and that you found a great range of options. We're especially glad the delivery was on time with good communication and that you're very pleased with your comfortable mattress!
Thank you for your positive review - Lauryn at Customer Care 💜
From choosing the matteress to the…
From choosing the matteress to the delivery was great, communication after purchase was excellent.
9 August 2026
Reply from Bensons For Beds - Leeds Crown Point492
"Thank you for taking the time to leave us this fantastic review! We're thrilled to hear that your entire experience, from selecting the mattress to delivery and communication, exceeded your expectations. We appreciate your support and look forward to serving you in the future! 😀"
Pleasant process from initial order in…
Pleasant process from initial order in store to delivery, especially the latter as it was a super king bed and mattress and difficult to move but the delivery guys were great.
6 August 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you had such a pleasant experience from your initial order to the delivery of your super king bed and mattress. It's wonderful that our delivery team was great, especially with such a difficult move!
Team Bensons
Great experience
Great experience, Jane at crown point bensons for beds was so informative and provided a caring service which helped me and my partner greatly in choosing the perfect bed! The delivery experience was amazing they were right on time and placed the flat packs up our steep stairs, would definitely recommend!
1 August 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you had such a great experience with us! It's wonderful that Jane at Crown Point provided such informative and caring service, helping you choose the perfect bed. We're also delighted that the delivery was amazing and on time. Thank you for your recommendation!
Team Bensons
Great customer service
Great customer service, gave us lots of options to fit different budgets, explained clearly everything we needed to know
4 August 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you experienced great customer service and that we could provide many options to suit different budgets. It's wonderful that everything was clearly explained. Thank you for your kind feedback!
Team Bensons
Good products and services
Good customer service in store, good delivery period and update, on time delivery date and time.
3 August 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you received good service in-store and that your delivery was on time with good updates. Thank you for your positive feedback!
Thank you for your positive review - Lauryn at Customer Care
Reply from Bensons For Beds - Leeds Crown Point492
We are so pleased to hear that you had such a positive experience with our service and support. Thank you for your lovely feedback!
Team Bensons
Amar in store was great exploring all…
Amar in store was great exploring all the options. Delivery was quick and drivers on time with good communication. Mattress protector was missed off the delivery but this was resolved quickly and received in the post two days later.
31 July 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear that our team member was great in helping you explore your options and that your delivery was quick and on time. We're also glad the missing item was resolved swiftly!
Team Bensons
Amah was fab really knows his stuff and…
Amah was fab really knows his stuff and made choosing a new mattress really easy
26 July 2026
Unprompted review
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear that Amah provided such excellent assistance and made choosing your new mattress an easy experience. Thank you for your wonderful feedback!
Team Bensons
Knowledgable staff!
Great guy in the shop - knew his beds! Nothing was too much trouble and he had the balance of leaving us alone to try beds without overpowering us.
27 July 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear that our team member provided such excellent assistance and knew their beds so well! We pride ourselves on offering helpful service without being overbearing, and we're delighted that you had such a positive experience.
Team Bensons
You delivered in the time slot as…
You delivered in the time slot as indicated in a polite and respectful manner.
30 July 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear that your delivery arrived within the indicated time slot and that our team was polite and respectful. Thank you for your wonderful feedback!
Team Bensons
Amazing service
Amazing service, communication, delivery and product. A very happy customer
30 July 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you had such a positive experience with our service, communication, delivery, and product. Thank you for your lovely feedback!
Team Bensons
Amr the representative was…
Amr the representative was knowledgeable, helpful. There was no pressure on of us to buy and he spent time to explain the difference between mattresses. We were encouraged to try different ones to ensure we got the most comfortable mattress for us.
24 July 2026
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for your wonderful feedback! We're delighted to hear that Amr provided knowledgeable and helpful service, giving you the time and information needed to make the right choice. We'll be sure to pass on your kind words to Amr. Thank you for choosing us, and we hope you enjoy many restful nights on your new mattress! 😊
Fabulous servce
From the moment I went into the store to the delivery of my wardrobe and bed I was kept very well informed and was treated with respect.
24 July 2026
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for your lovely feedback! We're delighted to hear that you felt well informed throughout your journey with us, from your visit to the store through to the delivery of your wardrobe and bed. Treating our customers with respect and keeping them updated every step of the way is very important to us, so it's wonderful to know we met your expectations. We hope you enjoy your new furniture, and thank you for choosing us! 😊
Friendly and knowledgeable 😊
21 July 2026
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for your kind feedback!
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