The staff were very helpful and made us feel very welcome. I tried about 3 different mattresses and chose the one I felt was right for me. The delivery was right on time and the people who delivered m... See more
Company replied
Location
Switch locationUnit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a good choice of beds to choose from ,the salesperson was polite,friendly and efficient at her job. Our order was sorted out and delivery was only a week later which came on time and put in room... See more
Company replied
Very knowledgeable and helpful staff who sold us our items. Delivery staff were on time and were very courteous and mindful of our premises when carrying our items upstairs.
Company replied
I telephoned Bensons LEICESTER an the male member of staff I spoke to was brilliant. I wanted an ottoman base as soon as possible after being let down by another bed company he sorted it for me and th... See more
Company replied
Company details
- #76 of 227 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #28 of 86 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - Leicester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, United Kingdom
4.8
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An efficient well supported experience…
An efficient well supported experience from start to finish. Smartly presented, polite and knowledgeable staff store to delivery.
24 July 2026
Reply from Bensons For Beds - Leicester
We're so pleased to hear you had an efficient and well-supported experience from start to finish. It's wonderful that our staff were smartly presented, polite, and knowledgeable from the store to delivery. Thank you for your kind feedback!
Reply from Bensons For Beds - Leicester
Thank you for your brilliant feedback!!
Team Bensons
The staff were very helpful and made us…
The staff were very helpful and made us feel very welcome. I tried about 3 different mattresses and chose the one I felt was right for me. The delivery was right on time and the people who delivered my new mattress were very efficient and did it in just a few minutes.
12 July 2026
Reply from Bensons For Beds - Leicester
We're so pleased to hear about your positive experience! It's wonderful that our staff were helpful and made you feel welcome while trying different mattresses. We're also glad that your delivery was on time and efficient.
Team Bensons
Wonderful experience
Professional, very helpful and friendly from the store to delivery
16 July 2026
Reply from Bensons For Beds - Leicester
We're so pleased you found our team professional, helpful, and friendly from the store to delivery. Thank you for your kind feedback!
Team Bensons
Helpful
Store and delivery staff were curtious and professional and the delivery was as timed.
12 July 2026
Reply from Bensons For Beds - Leicester
We're so pleased to hear that our store and delivery staff were courteous and professional, and that your delivery was on time. Thank you for your kind feedback!
King-size bed
Had a good choice of beds to choose from ,the salesperson was polite,friendly and efficient at her job. Our order was sorted out and delivery was only a week later which came on time and put in room we wanted it in.
10 July 2026
Reply from Bensons For Beds - Leicester
We're so pleased you found a good choice of beds and that our salesperson was polite, friendly, and efficient. It's wonderful that your order was sorted quickly and delivered on time to the room you wanted!
Benson For Beds are reliable and friendly
Very knowledgeable and helpful staff who sold us our items. Delivery staff were on time and were very courteous and mindful of our premises when carrying our items upstairs.
10 July 2026
Reply from Bensons For Beds - Leicester
We're so pleased to hear that our staff were knowledgeable and helpful. It's wonderful that our delivery team was on time, courteous, and mindful of your premises.
Team Bensons
Friendly staff
Friendly staff, gave us the information we needed, not at all pushy left us to look around in our own time.
4 July 2026
Reply from Bensons For Beds - Leicester
We're so pleased you found our staff friendly and helpful, providing the information you needed without any pressure. Thank you for your kind feedback!
From the sales assistant to delivery…
From the sales assistant to delivery the service we received was faultless, would have no problems in recommending Bensons for beds.
2 July 2026
Reply from Bensons For Beds - Leicester
We're so pleased to hear that the service you received, from sales to delivery, was faultless. Thank you for your kind recommendation!
Team Bensons
The whole experience was very good
The whole experience was very good, from the no pressure attitude of the sales staff, the regular updates on order progress and the delivery when it was scheduled for.
2 July 2026
Reply from Bensons For Beds - Leicester
We're so pleased you had a very good experience with us, from the sales staff's no-pressure approach to the regular updates and scheduled delivery. Thank you for your kind feedback!
Team Bensons
Professional, friendly service
Helpful staff who were able to help with a short lead time
Delivery prompt and the tracking of the delivery was a big plus. Delivery was quick, efficient and professional
28 June 2026
Reply from Bensons For Beds - Leicester
We're so pleased our team was helpful with your short lead time and that your delivery was prompt and professional. Thank you for your kind feedback!
Team Bensons
Very disappointed with our experience…
Very disappointed with our experience at Bensons for Beds Leicester. We were never informed that the king-size TV ottoman bed had significantly larger overall dimensions than a standard king-size bed, despite the emphasis on checking whether a bed will fit.
When we returned after discovering it wouldn’t fit our room, Assistant Manager Ash showed no empathy, offered no apology, and seemed uninterested in helping. While I understand clearance items have specific policies, the lack of customer care was unacceptable.
Based on our experience, we won’t be returning and would not recommend the Leicester store.
12 June 2026
Unprompted review
Reply from Bensons For Beds - Leicester
We are really sorry to hear about your experience and the disappointment caused. To enable us to look into this further, please could you respond to us via your review with your order number details. Thank you.
Superb service and superb product
Superb service and superb product! Thrilled with the quality - Thankyou!
14 June 2026
Reply from Bensons For Beds - Leicester
We're so pleased you're thrilled with the superb service and product quality! Thank you for your positive feedback.
Team Bensons
Very helpful & efficient
5 June 2026
Reply from Bensons For Beds - Leicester
Thank you for your kind words.
Team Bensons.
Reply from Bensons For Beds - Leicester
Thank you for taking the time out to leave us a review.
Team Bensons.
The company did everything well
The company did everything well, from start to finish.
The staff in the store were friendly and knowledgeable.
They were extremely helpful without being pushy.
I was kept informed throughout about my item being finished and the delivery.
I can definitely recommend Bensons for Beds
6 June 2026
Reply from Bensons For Beds - Leicester
We're so pleased to hear your entire experience, from start to finish, was excellent. It's wonderful that our team was friendly and helpful, and that you were kept informed throughout. Thank you for your recommendation!
Team Bensons
Reply from Bensons For Beds - Leicester
Thank you for your kind feedback!
Very helpful from picking the right bed…
Very helpful from picking the right bed for us, to the delivery
25 May 2026
Reply from Bensons For Beds - Leicester
We're so glad we could help you choose the perfect bed and provide a smooth delivery! Thank you for your feedback!
Team Bensons
Excellent quality
Excellent quality, the salesman was really helpful and not pushy like most other stores. Made us feel at ease and was very clear on everything. The delivery guys were on time and so polite. I’d recommend Bensons to anyone
24 May 2026
Reply from Bensons For Beds - Leicester
We're so pleased to hear about your excellent experience! It's wonderful that our salesperson was helpful and our delivery team was polite and on time. Thank you for your recommendation!
Team Bensons
Well done !! 👍🏼😇👏🏻
Everything from start to finish was exceptional.
Lovely customer service from the lady who served us.
Amazing mattress which was delivered with a smile by three great gentleman.
And yes … thankfully the mattress continues to feel just as it did in the shop and continues to feel amazing every time we get in to bed!
It’s not something you purchase regularly of course but delighted with the overall experience and product for sure!
23 May 2026
Reply from Bensons For Beds - Leicester
We are so pleased to hear that your entire experience, from the service in-store to the delivery of your mattress, was exceptional. It's wonderful that you are enjoying the comfort of your new mattress! Thank you for your kind words.
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.