We were served by Vivienne from the Livingston store, we were purchasing a bed for our first home and the service we received from her was very accommodating and professional. She made purchasing a be... See more
Company replied
Location
Switch locationUnit 2 Almondvale Retail Park, EH54 6RQ Livingston, West Lothian, GB
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See what reviewers are saying
Shop staff were knowledgable and friendly, listening to my needs and guiding towards the right mattress for me an my needs. No Sales pressure just genuine assistance. Prompt delivery too, kept in co... See more
Company replied
Well pleased with new bed went from a double to a king size and it's big like the elephant in the room. Had to move furniture around in a showroom setting you don't realise how big or how high your n... See more
Company replied
I purchased a divan bed and mattress from the Livingston branch. I was assisted by Vivienne a lovely lady with superb customer care skills and also very knowledgeable in the Company products. This... See more
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Company details
- #79 of 227 best companies in Bedroom furniture shop
- #43 of 116 best companies in Bed shop
- #29 of 85 best companies in Bedding Shop
- #29 of 85 best companies in Mattress Shop
About Bensons For Beds - Livingston651
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Almondvale Retail Park, EH54 6RQ, Livingston, West Lothian, United Kingdom
- 1506591939
4.8
Excellent
255 reviews
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Clean store staff so friendly.spoke…
Clean store staff so friendly.spoke about what kind of mattress , showed us round each one and explained No pressure left us till we needed help .
16 August 2023
Reply from Bensons For Beds - Livingston651
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
Your sales lady Charleigh was very…
Your sales lady Charleigh was very helpful and polite from the minute my Mum and I walked into your shop. She was also very knowledgeable about your products which made me very confident on giving you the sale. Charleigh is a credit to herself and Benson for Beds.
20 August 2023
Reply from Bensons For Beds - Livingston651
Thank you so much for your great review, Garry! You deserve nothing less than great customer service! I will pass this back to the store so that Charleigh can be given the credit she deserves. - Team Bensons
Reply from Bensons For Beds - Livingston651
This is wonderful to hear Gordon! -Team Bensons
Great service from the team
Great service from the team and when I mentioned the bed base design they mentioned the effect it would have on my options. Wasnt pressurised into a brand (I'd already selected an option and they worked with me). Would recommend. Need to see if the delivery team can match this.
10 August 2023
Reply from Bensons For Beds - Livingston651
Hello Colin.
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
Reply from Bensons For Beds - Livingston651
Hello Heather.
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Sales team excellent service
8 August 2023
Reply from Bensons For Beds - Livingston651
Hello Charles,
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Fantastic service!
We found out at the last moment that our furniture would not be delivered to our new home until 5 days after we moved in. We frantically searched for furniture that could be delivered in under a week and ended up talking to Ashley at the Livingston branch. He was incredibly helpful, going so far as to book an additional courier to ensure our mattress was delivered the afternoon we moved in. Best of all, he kept us informed almost on a daily basis so we had total confidence that we wouldn't be sleeping on the floor on our first night at home. There were two occasions we needed to call the branch and when there was no reply, they actually called us back based on their missed calls. I think that was the biggest surprise as I don't think there are many companies out there that would do that.
2 August 2023
Reply from Bensons For Beds - Livingston651
Hello Amanda,
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Ashely can be given the credit he deserves. - Team Bensons
Reply from Bensons For Beds - Livingston651
Hello Carol,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
So extremely friendly and helpful
So extremely friendly and helpful, certainly knew everything I asked 👍
25 July 2023
Reply from Bensons For Beds - Livingston651
Hello Mrs Gallagher,
Thank you for your lovely feedback! We are so pleased to hear that the service in store has been nothing short of amazing! We really appreciate you taking the time to leave some positive comments. - Team Bensons
Had a lovely shopping experience on…
Had a lovely shopping experience on Saturday. The young girl who served me couldn't gave been more helpful
8 July 2023
Reply from Bensons For Beds - Livingston651
We are thrilled to hear that the service was 5*! We really appreciate the time taken to leave us this lovely review, Pauline. - Team Bensons
Awful!!
Awful!!! Delivery on the 21st of June , I waited 20 days for my missing box delivery annnnnnndddd ….. it’s still wrong !!!! 😩😩😩
20 June 2023
Reply from Bensons For Beds - Livingston651
Hi Miss Kerr, we're so sorry to hear this. We've reached out to you to resolve the problem and hope to speak with you soon! -Team Bensons
Staff is nice and professional
Staff is nice and professional. My English not good enough to communicate well what I need. He is patiently and explain everything to us. Finally, we got what I need. Waiting for the delivery now. Recommended this store.
10 July 2023
Reply from Bensons For Beds - Livingston651
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
The patience of the salesperson was…
The patience of the salesperson was exceptional. We were given all the time we needed and lots of unbiased information to help our decision.
2 July 2023
Reply from Bensons For Beds - Livingston651
What an amazing review! We really appreciate the time taken to leave this feedback for us. We are so happy to hear that our salesperson was able to give you all the assistance that you required - Team Bensons
Very helpful assistant
Very helpful assistant, seamless process to purchase the items I wanted.
30 June 2023
Reply from Bensons For Beds - Livingston651
This is a fantastic review. Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Excellent customer service
Excellent customer service, got all the help and explanations needed in order to find a mattress that works for us
20 June 2023
Reply from Bensons For Beds - Livingston651
Hi Anna, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Livingston store.
Team Bensons
Having experienced a fault with our bed…
Having experienced a fault with our bed both the phone and in store staff were extremely helpful in dealing with the issue
19 June 2023
Reply from Bensons For Beds - Livingston651
Good Afternoon, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Livingston store.
Team Bensons
Reply from Bensons For Beds - Livingston651
Hi Amer, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Livingston store.
Team Bensons
Good Mattress quality
Good Mattress quality, salesman is polite & helpful, know their customer needs, good knowledgeable of their company products.
18 June 2023
Reply from Bensons For Beds - Livingston651
Good Afternoon, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Livingston store.
Team Bensons
The assistant was more than helpful he…
The assistant was more than helpful he took as long we needed and explained how we could match bases and headboards and mattress
12 June 2023
Reply from Bensons For Beds - Livingston651
Thank you for your feedback Margaret! -Team Bensons
This is our second purchase hase from…
This is our second purchase hase from Bensons in last 7 years. We definitely trust the service. Your salesperson Alicja was amazing, helpful, enthusiastic and made us feel so comfortable and welcoming...
We went to see around but was helped and advised so well that we came out with a deal.
10 June 2023
Reply from Bensons For Beds - Livingston651
This is wonderful to hear! Thank you for taking the time to leave us some positive comments. -Team Bensons
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