Bensons For Beds - Llandudno226 Reviews 

The entire experience was great. It was my first time buying myself a mattress and Craig was extremely helpful with explaining things to me. He didn't try and upsell anything to me and took my preferences into consideration. All in all brilliant service

The guy that dealt with me,.Jamie, was excellent, he answered all questions I had and also gave a good account of the difference between each mattress

We were given the opportunity to shop at our own speed.
We were given different pillows to use in our walk around the store.
Questions were answered honestly, staff helped each other out to make our experience good.

Beware the Comfort Guarantee. We bought a Tempur mattress and were a bit unsure how it would go. The store team told us not to worry. With the Comfort Guarantee, you pay a 10% fee and you can swap to another mattress if the first one doesn't work out. We took the mattress on that basis and after a month of bad backs, we activated the comfort guarantee. It turns out if you then swap for a mattress that is cheaper, you don't get a refund for the difference AND you still get charged the 10% fee for swapping the mattress. The store made it sound like you only had the 10% charge to worry about. Completely misleading. I objected to the store manager and they directed me to Customer Service who also refused to do anything about it. So now we're stuck with either having to keep a mattress we don't want, or take another hit to the finances to get a cheaper but nicer mattress. Beware Tempur. Beware the comfort "guarantee". Beware the things you don't get told in store that you are expected to have read in the small print on the website...

Salesman was very helpful, not pushy like in some stores.

Excellent service from staff. Jamie and Jason were extremely helpful and super friendly. They showed us how to take down the bed and helped to load it into our van, couldn't have asked for better service. And we love the new bed too.

Great choice of products for all budgets, and knowledgeable staff who don’t try to oversell.

The assistant was excellent, she showed us the options and advised us. We thought that the price was very reasonable and we have got a delivery date that suits us.

Staff very helpful and advised me on all the types of mattresses they have.

Great choices, freedom to try ourselves as we knew what we wanted, great prices and great customer service 😃👍

Found Geoff from Llandudno store to be very friendly and professional and the purchase was quick and easy .

Service received during store visit was excellent. Staff were not pushy and didn't pounce on you the moment you entered unlike other retail stores. When approached for assistance they were v helpful. Had full knowledge of products and could answer all questions, which was great. Overall great service.thank you

I am housebound & partially deaf
The sales person was very kind & helpful
& patient over the phone Julie Anderson
I think his name is Craig

Helpful staff, bed delivered on time

The customer service was excellent,very knowledgeable staff also very helpful.

Craig made the process of selecting a mattress that suited my needs ,an exceptional experience, he was very attentive and knowledgeable, not pushy. A great asset to the company. Thank you.

Jamie the sale guy was fantastic. He explained everything clearly and offered no pressure and waited for us to decide what we wanted.

Iwas very happy with my experience of buying my new.bed Steph was Very helpful and informative.I didn’t feel pressured