Bensons For Beds - Llanelli374 Reviews 

242
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TrustScore 5 out of 5

4.8

Unit 7 Parc Pemberton Retail Park, SA14 9UZ Llanelli, Carmarthenshire, GB

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Rated 5 out of 5 stars

Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... See more

Company replied

Rated 5 out of 5 stars

We called into Bensons beds, the Llanelli store and were served by John. He immediately noticed our arrival in store and straight away he came over to help. John is a wonderful sales rep. He provided... See more

Rated 4 out of 5 stars

Pros: - Their staff in the Llanelli store (Very helpful, always called to give updates) - Their delivery drivers (Very nice and professional guys) - Good product (only the first day however ve... See more

Rated 5 out of 5 stars

As my wife and I are in our eighties we were a bit apprehensive and nervous in buying a new bed but the salesman ( John, at the Pemberton, Llanelli store ) immediately reassured us. He explained the... See more

Company replied


Company details

  1. Bedroom furniture shop
  2. also in
  3. Bed shop
  4. Bedding Shop
  5. Mattress Shop

About Bensons For Beds - Llanelli374

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 7 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, Carmarthenshire, United Kingdom

  • 1554778340

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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4.8

All reviews

(242)

26,477 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Bensons For Beds - Llanelli374 logo

Reply from Bensons For Beds - Llanelli374

Hi David Williams, we are so pleased you are happy with your product and the experience you have received. Thank you for the amazing review, Llanelli Store

Rated 5 out of 5 stars
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Reply from Bensons For Beds - Llanelli374

We are thrilled to hear that you received excellent professional service! It's our goal to always provide top-notch service to our valued customers. Thank you for choosing us, Megan at Customer Care

Rated 5 out of 5 stars

Amazing service

From going into my local store to the delivery of my Tempur mattress, I can not praise the staff of Bensons for Beds.
I was kept updated the whole time and delivery was quick and the delivery men were very efficient.

5 June 2025
Unprompted review
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Reply from Bensons For Beds - Llanelli374

We're happy to hear that you had such a positive experience, from your local store visit to the efficient delivery of your new Tempur mattress. We appreciate your kind words regarding our team's service and updates. Sleep well Gill, Megan at Customer Care

Rated 5 out of 5 stars

I visited the llanelli and John was…

I visited the Llanelli store and John was absolutely fantastic, the service and expertise provided by him was outstanding. Five stars.

9 May 2025
Unprompted review
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Reply from Bensons For Beds - Llanelli374

Thank you for your kind words! We are so glad to hear that you had a fantastic experience at our Llanelli store with John. We truly value our knowledgeable and dedicated team members who provide outstanding service to our customers. It means the world to us that you have given us five stars. Thank you for choosing our store!

Rated 5 out of 5 stars

Nice friendly staff

The gentleman that served us in the Llanelli store was very professional and lovely. Apologised for the delay in the bed being delivered but that was out of his control. Would recommend this store to friends and family.

28 April 2025
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Reply from Bensons For Beds - Llanelli374

Hi Michelle Roberts, we are so pleased you are happy with your product and the experience you have received. Thank you for the amazing review, Llanelli Store

Rated 4 out of 5 stars

Placed an order

Pleasant enough sales pitch, which convinced us to buy 2 beds

29 April 2025
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Reply from Bensons For Beds - Llanelli374

Hi Steve Hopkins, Thanks for taking the time to let us know about your experience, we are so glad you are happy. We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Love your products and also the…

Love your products and also the exceptional service by sales staff.

21 April 2025
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Reply from Bensons For Beds - Llanelli374

Thank you so much Camilla Lynch , for letting us know about your great experience, we love hearing good news.

Rated 5 out of 5 stars

Excellent store and Manager was very…

Excellent store and Manager was very helpful and knowledgeable

19 April 2025
Unprompted review
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Reply from Bensons For Beds - Llanelli374

Hi Allan Lloyd, Thanks for taking the time to let us know about your experience, we are so glad you are happy. We are always more than happy to assist you if anything else comes up. Take care! The Llanelli Store!

Rated 5 out of 5 stars

Quick easy purchase of Dulopilow

Quick easy purchase of Dulopilow - pillow had changed characteristics since previous purchase of product. Salesman explained difference - very helpful and cheerful

18 April 2025
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Reply from Bensons For Beds - Llanelli374

Hi Jw, Thanks for taking the time to let us know about your experience, we are so glad you are happy. We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Excellent service

Llanelli branch assistant was very helpful and efficient. The texts regarding delivery are very helpful.

6 April 2025
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Reply from Bensons For Beds - Llanelli374

Thank you so much Handy Andy for letting us know about your great experience, we love hearing good news.

Rated 5 out of 5 stars

The salesman was good and actually…

The salesman was good and actually listened to what we were after and did not try the sales banter which we hate..

31 March 2025
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Reply from Bensons For Beds - Llanelli374

Thank you so much Glyn And Sue Morgan for letting us know about your great experience, we love hearing good news.

Rated 5 out of 5 stars

Great service quick delivery

Great service quick delivery, very helpful when I changed my order, was no trouble to them.

30 December 2024
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Reply from Bensons For Beds - Llanelli374

Thank you so much Joanne for letting us know about your great experience, we love hearing good news.

Rated 5 out of 5 stars

Friendly and helpful

The salesman (Ian) helped and advised us throughout. He gave us information we needed to make our choice of which bed was right for us without us feeling under pressure. The finance was straightforward. Overall a satisfying experience.

11 March 2025
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Reply from Bensons For Beds - Llanelli374

Hi Chris Rogers, we are so pleased you are happy with your product and the experience you have received.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, knowledgeable about products, no pressure for a sale

25 February 2025
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Reply from Bensons For Beds - Llanelli374

Hi Mr J Lewis, Thanks for taking the time to let us know about your experience, we are so glad you are happy.

Rated 5 out of 5 stars

Support making our purchase

John was friendly and greeted us as soon as we looked at some beds. We had a brand in mind and he explained the difference and then gave guidance as to best ways to check the beds and best ways to see if they met our needs. He then gave us our space to decide and discuss our needs. He then gave additional support for prices for bed heads and bases. Really helpful and informative and made it an informed choice for us

12 February 2025
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Reply from Bensons For Beds - Llanelli374

Hi Jane, we are so pleased you are happy with your product and the experience you have received.

Rated 1 out of 5 stars

Bensons for Beds

The shop in Trostre, Llanelli is to be given credit for an excellent service especially from Cameron who has been more than helpful from the very start. However, Benson for Beds’ after service has, to date, been appalling. We have spent well over £3000 for a new bed, that was cracked on one side when it was delivered. We are now expected to wait over a month for a replacement and to dismantle the original one before collection.

30 January 2025
Unprompted review
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Reply from Bensons For Beds - Llanelli374

We appreciate you bringing this to our attention. We're sorry to hear about the damage to your new bed and the delay in getting a replacement. We'll look into this to see how we can improve our after-sales service. Thank you for your feedback, Megan at Customer Care

Rated 5 out of 5 stars

Manager Ian was helpful and…

Manager Ian was helpful and knowledgeable.

14 January 2025
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Reply from Bensons For Beds - Llanelli374

Hi Frances, we are so pleased you are happy with your product and the experience you have received.

Rated 5 out of 5 stars

As my wife and I are in our eighties we…

As my wife and I are in our eighties we were a bit apprehensive and nervous in buying a new bed but the salesman ( John, at the Pemberton, Llanelli store ) immediately reassured us. He explained the virtues and qualities of each bed and made our purchase a pleasant experience. John went way and beyond his remit he not only sold us a new bed explained all details, such as delivery times etc.but he also sold us the policies and values of Benson for Beds. We will certainly recommend your company to everyone. We now cannot wait for our new bed to be delivered. Diolch yn fair.

31 December 2024
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Reply from Bensons For Beds - Llanelli374

Hi Mr/mrs Davies, we are so pleased you are happy with your product and the experience you have received. Thank you for the amazing review, Llanelli Store

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