We were greeted by a lovely lady called Gail in the Mansfield branch and she made our experience of choosing a bed most enjoyable.
Company replied
Location
Switch locationUnit 6 Portland Retail Park, NG18 1HA Mansfield, Nottinghamshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Firstly Jordan was very helpful and knowledgeable about the mattresses we were after. He gave us time to browse but was available when we wanted to ask any questions. Ordering was simple too. Can't fa... See more
Company replied
Experience started in store in Mansfield where I spoke to Emma about the sort of bed I was looking for and the dimensions that would fit that space. Emma sorted me a quote and once I had decided to go... See more
Company replied
Great service from everyone the shop the delivery everything was easy and smooth. I would definitely use Benson for Beds again
Company replied
Company details
- #77 of 228 best companies in Bedroom furniture shop
- #41 of 115 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #28 of 86 best companies in Mattress Shop
About Bensons For Beds - Mansfield501
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Portland Retail Park, NG18 1HA, Mansfield, Nottinghamshire, United Kingdom
- 1623428533
4.8
Excellent
765 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can only say good things on your…
I can only say good things on your company, every step of the way, personal have gone above and beyond with the service I have received. Thank you very much.
12 November 2025
Unprompted review
Reply from Bensons For Beds - Mansfield501
We appreciate you sharing your positive experience! We are so glad to hear that our personnel went above and beyond to provide excellent service every step of the way. Thank you very much,
Megan at Customer Care!
Fabulous service from the lady who…
Fabulous service from the lady who helped us. So knowledgeable about all the products available.
9 November 2025
Reply from Bensons For Beds - Mansfield501
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
Ryan was very helpful and knowledgeable…
Ryan was very helpful and knowledgeable so made it easy to find what we needed
8 November 2025
Reply from Bensons For Beds - Mansfield501
We’re so pleased to hear Ryan made the process easy with his helpful and knowledgeable approach! Providing clear options and guidance is exactly what we aim for, and it’s great to know he delivered that experience for you.
Thank you for an amazing review Andrew – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Mansfield501
We’re so pleased to hear our team was helpful and informative.
Thank you for your positive review 💜
Lauryn at Customer Care
The staff at mansfield store was very…
The staff at mansfield store was very helpful and polite very professional most of all very friendly service definitely going back to buy more furniture.
4 November 2025
Reply from Bensons For Beds - Mansfield501
We appreciate you sharing your experience. We're happy to hear that our staff was helpful, polite, professional, and friendly. Thank you for your feedback, and we look forward to your return.
Megan
Customer Care Team
Reply from Bensons For Beds - Mansfield501
We appreciate you sharing your experience. We are so glad that our staff was very helpful to you during your visit with us.
See you next time! Megan at Customer Care 😊
Unit 6 Portland retail park Mansfield NG18 1HA
This was our second visit to the Mansfield store in six months. We were met by Gail the first time and then again the second.
Gail is very knowledgeable and explained everything we wanted to know. Then arranged a delivery date that suited us..
Excellent customer service from start to finish.
27 October 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you had excellent customer service during both visits to our store. It's great to know that our team member was very knowledgeable and helpful in arranging a suitable delivery date for you. Thank you for your positive feedback,
Megan at Customer Care
Gail at the Mansfield branch was…
Gail at the Mansfield branch was amazing. So helpful, and patient! She explained everything with a no nonsense approach. We didn’t feel pressured nor overwhelmed by any unwelcome sales pitches. Just honest service which made us want to deal with Bensons over other places. Nothing was too much trouble. Great price deal too!
26 October 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you had such a positive experience at the Mansfield branch! It's great to know that our team was helpful and patient, providing honest service without pressure. Thank you for choosing us,
Megan at Customer Care
Knowledgeable staff member
Knowledgeable staff member. Not Pushed, left to make decision but stepped in with advice when needed.
28 October 2025
Reply from Bensons For Beds - Mansfield501
We appreciate you taking the time to share your positive experience with us! We're happy to hear our staff was helpful and provided the right support,
Megan at Customer Care
Emma was absolutely excellent with her…
Emma was absolutely excellent with her service and support… it was so appreciated Thank you 🙏
25 October 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you received excellent service and support! We appreciate you taking the time to share your positive experience with us. Thank you,
Megan at Customer Care
Helpful and efficient with lots of…
Helpful and efficient with lots of choice and options
25 October 2025
Reply from Bensons For Beds - Mansfield501
We're glad you found our services helpful and efficient, with a wide array of choices. Thank you for your positive feedback; we appreciate it!
We're always here if you need anything else,
Megan at Customer Care
Reply from Bensons For Beds - Mansfield501
We appreciate your feedback! We are so glad that our staff was pleasant and helpful during your visit with us.
We're always here if you need anything else,
Megan at Customer Care
Lovely lady in the store who couldn’t…
Lovely lady in the store who couldn’t help us enough
23 October 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that our team member provided such wonderful support. Thank you for an amazing review – Lauryn at Customer Care 💜
Excellent service from knowledgeable…
Excellent service from knowledgeable and friendly staff. A very pleasant buying experience.
23 October 2025
Reply from Bensons For Beds - Mansfield501
We appreciate you sharing your experience. We are so glad to hear that our knowledgeable and friendly staff provided excellent service and a pleasant buying experience. Thank you for your review – Lauryn at Customer Care 💜
5* Very Helpful Staff
Gail was very helpful walking us through all the different bed types, materials and measurements to find us the right bed. Were very happy with what we chose and are looking forward to getting our new bed soon.
21 October 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you found the perfect bed with our help! We appreciate your kind words and are glad we could assist you in making the right choice. We hope you enjoy your new bed.
We hope to welcome you back soon,
Megan at Customer Care❤️
Great service
Emma helped us out with what type of mattress we’d need using the pressure bed. Emma then walked us around to point to which mattresses matched our needs from the info the pressure bed gave, then left us to it, which was nice as other stores seem to follow you around and pester you. We then looked at the actual beds and the whole process was nice and easy from start to finish. There was a sale on as well which really helped with the reasonable pricing.
We then were told about the delivery, waiting times and the 5 year protection etc.
Overall, we’re really happy with the service and hopefully will be with the items bought.
We hope the delivery goes as smoothly.
13 October 2025
Unprompted review
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you found the mattress selection process nice and easy, and that our sales assistant was helpful without being pushy. We appreciate your feedback and hope you enjoy your new items. We also hope the delivery goes smoothly.
Looking forward to seeing you again!
Megan at Customer Care
Member of staff was extremely helpful…
Member of staff was extremely helpful and knowledgeable
14 October 2025
Reply from Bensons For Beds - Mansfield501
We're so glad to hear that our staff was helpful and knowledgeable! We appreciate your positive feedback and support,
Megan at Customer Care
Reply from Bensons For Beds - Mansfield501
We're so glad to hear our polite, knowledgeable, and helpful staff provided you with a great experience! We appreciate your positive feedback!
Take care,
Megan at Customer Care
Emma who helped me in store was amazing…
Emma who helped me in store was amazing a real asset to your company, she was super helpful provided lots of info and was so easy to talk to.
7 October 2025
Reply from Bensons For Beds - Mansfield501
Thank you for your wonderful feedback! We’re thrilled to hear that Emma was so helpful and made your visit enjoyable. She truly is a great asset to our team!
We’ll be sure to pass on your kind words.
Best regards,
Megan at Customer Care
Friendly, helpful staff, great choice and offers…
Was greeted by friendly staff who explained things clearly. Left us to browse as requested. Answered all questions asked and gave helpful advice. Great choice of beds and mattress to choose from and brilliant offers available.
4 October 2025
Unprompted review
Reply from Bensons For Beds - Mansfield501
We appreciate you sharing your positive experience! It's great to hear our staff were friendly and helpful, and that you found a great selection of beds and mattresses with brilliant offers. Thanks for your feedback.
Take care,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.