I’m very happy with my experience at Bensons for Beds. The great offers and discounts made it much easier for us to choose and buy a new bed. The staff were very friendly and helpful, especially Mr Ad... See more
Location
Switch locationUnit 2 And 3, Burlington Road, KT3 4LU New Malden, London, GB
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The service was first class from a very helpful salesperson in the store to the very professional delivery people. We were informed on the day what time they would arrive and how far away they were.... See more
The shop manager was very knowledgeable, gave us great advice and allowed us to try as many beds as we liked. He did not hurry us and listened to our comments and advised us accordingly. We would use... See more
Company replied
Very helpful staff not pushed into buying but helped us decide which bed to buy with his great knowledge A smashing delivery team very polite and put the bed together for us many thanks
Company replied
Company details
About Bensons For Beds - New Malden
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 And 3, Burlington Road, KT3 4LU, New Malden, London, United Kingdom
4.6
Excellent
123 reviews
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Good Service
The service was first class from a very helpful salesperson in the store to the very professional delivery people. We were informed on the day what time they would arrive and how far away they were. Upon arrival they were very polite and friendly.
I would definitely recomend Bensons for beds
29 October 2026
I’m very happy with my experience at…
I’m very happy with my experience at Bensons for Beds. The great offers and discounts made it much easier for us to choose and buy a new bed. The staff were very friendly and helpful, especially Mr Addi, who went above and beyond to assist us. He was very patient, knowledgeable and guided us in choosing the right bed according to our needs and preferences. Excellent customer service and a great shopping experience. Highly recommended!
28 October 2026
May use AI-assist with repliesRead more
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Addy was great
Addy was great, patient and went through every details with us to ensure we get the best possible bed at the best possible price
23 October 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for your wonderful review! We are thrilled to hear that you received such patient and detailed assistance to help you find the perfect bed at an excellent price. Providing a helpful and thorough experience is very important to us, and we are so glad you are happy with your purchase. We look forward to serving you again in the future!
Team Bensons
Your staff are very knowledgeable about…
Your staff are very knowledgeable about the product & very helpful.
22 October 2026
Reply from Bensons For Beds - New Malden
Thank you for your wonderful feedback! We're thrilled to hear that our team was able to share their expertise and provide you with such helpful support. We take great pride in our product knowledge and customer service, and we look forward to welcoming you back soon!
Team Bensons
Excellent customer experience
The shop manager was very knowledgeable, gave us great advice and allowed us to try as many beds as we liked. He did not hurry us and listened to our comments and advised us accordingly. We would use the shop again. And the mattress we chose has been delivered and is fabulous.
4 September 2026
Reply from Bensons For Beds - New Malden
Thank you for your wonderful review! We're thrilled to hear that our manager provided you with great advice and a comfortable shopping experience. It's fantastic that you're enjoying your new mattress. We look forward to welcoming you back for any future needs!
Very helpful staff not pushed into…
Very helpful staff not pushed into buying but helped us decide which bed to buy with his great knowledge
A smashing delivery team very polite and put the bed together for us many thanks
7 October 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for your wonderful review! We're thrilled to hear that our staff and delivery team made your experience enjoyable. Helping you find the perfect bed is what we strive for. If you need anything else, feel free to reach out. Enjoy your new bed,
Megan | Customer Care Specialist
Disappointed
I’m very disappointed with the customer service I received while trying to purchase a wardrobe.
I contacted customer service via Chat because I was deciding between two colours and wanted to make sure the wardrobe would match my existing bedroom furniture. I was connected with Michael and asked whether colour samples were available. I was told they weren’t. I then asked for the colour code, but was told this wasn’t provided either.
When I explained that colours generally have codes, Michael said he would email me within two working days to confirm the colour. As it was Friday, he said I would receive the information by Tuesday.
As I wanted to place my order as soon as possible, I asked whether he could check if a store approximately 15 miles away had this colour on display so that I could view it in person. He said he could not confirm whether the store had it.
I said that was fine and that I would wait for his email, although I might visit the store in the meantime. At that point, Michael asked me, ‘Don’t you want to go to the store instead?’ - I explained that I wasn’t sure yet, but asked him to proceed with confirming the colour by email.
The following day, I decided to visit the store partly based on the suggestion to go in person. This resulted in a two-hour round trip, only for me to discover that the store did not have the wardrobe colour on display at all. In fact, the store only had beds in its showroom.
This was extremely frustrating because I had specifically contacted customer service beforehand and asked about viewing the colour in store. Even though Michael could not confirm whether the colour was available, I was encouraged to visit the store rather than simply being told that there was no way of checking.
While at the store, I also liked one of the beds and spent around 15 minutes browsing but no member of staff approached us or offered any assistance. We ultimately purchased our bed elsewhere.
To make matters worse I havent received the promised email confirming the colour code either.
Overall a very disappointing experience. I was genuinely ready to purchase a wardrobe and potentially a bed but the lack of accurate information, the unnecessary two-hour journey, the lack of assistance in store, and the failure to follow up as promised have completely put me off purchasing from this company.
A sale was there to be made, but the customer service experience lost it.
25 September 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Hello Emma,
We're sorry to hear about your experience and sincerely apologise for the frustration caused. We understand how disappointing it must have been to make a lengthy journey based on the information provided, only to find the product wasn't on display, and we're sorry that the promised follow-up was not received.
This is not the level of service we aim to provide and have fed this back internally.
Thank you,
Megan | Customer Care Specialist
Reply from Bensons For Beds - New Malden
Thank you for your kind words! We're thrilled to hear you enjoyed our service. Our team works hard to provide a great experience, and your feedback motivates us to keep improving. We look forward to serving you again soon!
The lady who helped us was brilliant
The lady who helped us was brilliant. She is very detailed and knowledgeable and very professional. I hope you will understand the value of your staff and won’t go for cheap labour. I actually bought a bed from John Lewis and they messed us a lot and I decided to get a refund at the end and bought it from your company because of your customer service. John Lewis lost because their bad customer service
9 September 2026
Reply from Bensons For Beds - New Malden
Hi Mrs Gee,
hank you so much for your lovely feedback! 😊 We're thrilled to hear our team's knowledge, professionalism, and attention to detail made such a difference. It means a lot that you chose us after your experience elsewhere, and we're delighted we could restore your faith in great customer service. We'll be sure to pass your kind words on to the star who helped you! ⭐🛏️ Thanks for choosing us,
Megan | Customer Care Specialist
Good overall experience
Decent in-store experience. Salesman was attentive but not pushy and offered a decent discount. We had to wait 2 weeks for the mattress but delivery on the day was quick and the delivery men were polite and even took their shoes off
7 September 2026
Reply from Bensons For Beds - New Malden
We're so pleased to hear you had a positive in-store experience and that our salesperson was attentive and offered a good discount without being pushy. It's also wonderful that your delivery was quick and that our delivery team was polite and considerate.
Team Bensons
Addy was very knowledgeable and…
Addy was very knowledgeable and helpful. He spent time showing options. I did not feel rushed or hurried into making a decision on the spot. Following a couple of visits I decided on beds. They have yet to arrive.
31 August 2026
Reply from Bensons For Beds - New Malden
Thank you for your kind words! We're thrilled to hear that Addy provided you with the time and support you needed to make your decision. We appreciate your patience while you wait for your beds to arrive. If you have any questions in the meantime, feel free to reach out!
Reply from Bensons For Beds - New Malden
Hello Miss Jones,
Thank you for your wonderful review! 😊 We're delighted to hear you received amazing service both in-store and during delivery. I'll be sure to pass your kind words on to the team. Enjoy your new bed, and thank you for choosing Bensons for Beds,
Megan | Customer Care Specialist🛏️
Deleivered a used and old headboard
Deleivered a used and old headboard, spend 2000 and they send me an old used bed
28 August 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Hello Fahad,
Thank you for bringing this to our attention. We're very sorry to hear about your experience.
We have contacted you to request your order details so that we can investigate this matter further. As soon as we receive the information, we will look into this as a priority and work to resolve the issue as quickly as possible.
We appreciate your patience and look forward to hearing from you,
Megan | Customer Care Specialist
Reply from Bensons For Beds - New Malden
Hi Margaret,
Thank you for your fantastic feedback! 😊 We're delighted to hear that you received excellent service and found our team to be so informative and helpful.
We believe that choosing the right bed should come with plenty of expert advice and friendly support, so it's wonderful to know we helped make your experience an easy one. 🛏️✨
Thank you for choosing Bensons, and we hope you're enjoying many comfortable nights ahead,
Megan | Customer Care Specialist⭐
Reply from Bensons For Beds - New Malden
Hello Mrs Lanzer,
Thank you for your review! 😊 We're so pleased to hear that our sales assistant was helpful and made your shopping experience an enjoyable one. We'll be sure to pass on your kind words to the team. Thanks for choosing us, and we hope you love your new order!
Thanks again for your support — we truly appreciate it,
Megan | Customer Care Specialist⭐
Staff member was quite discourteous.
31 July 2026
Reply from Bensons For Beds - New Malden
Thank you for bringing this to our attention. We're sorry to hear about your experience. Your feedback has been noted and will be shared with the relevant team for review.
Thank you
From the time of looking at a huge…
From the time of looking at a huge selection of beds and deciding which was best for me ordering and having it delivered when they said it would be, could not of gone any better.Give them a go you won’t regret it.
25 July 2026
Reply from Bensons For Beds - New Malden
Thank you for your fantastic review! We're delighted to hear everything went smoothly, from choosing the perfect bed to delivery. It's wonderful to know you were happy with the selection, service, and timing. Thank you for your recommendation, and we hope you enjoy your new bed for many years to come! 😊
Very helpful
Very helpful in store and went through all the various options and wasn't a pushy salesman
22 July 2026
Reply from Bensons For Beds - New Malden
Thank you for taking the time to leave us such a positive review. We're delighted to hear that our team was helpful and took the time to explain the various options available to you.
We really appreciate your feedback and look forward to welcoming you back in the future😊
Reply from Bensons For Beds - New Malden
We're so pleased you found our team knowledgeable about our products and very helpful. Thank you for sharing your positive experience with us!
Team Bensons
An excellent experience
The sales person was extremely knowledgable and took time to explain all options.
8 July 2026
Reply from Bensons For Beds - New Malden
We're so pleased you found our salesperson knowledgeable and that they took the time to explain all the options. Thank you for your kind feedback!
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