Decent in-store experience. Salesman was attentive but not pushy and offered a decent discount. We had to wait 2 weeks for the mattress but delivery on the day was quick and the delivery men were poli... See more
Location
Switch locationUnit 2 And 3, Burlington Road, KT3 4LU New Malden, London, GB
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See what reviewers are saying
Addy was very knowledgeable and helpful. He spent time showing options. I did not feel rushed or hurried into making a decision on the spot. Following a couple of visits I decided on beds. They hav... See more
From the time of looking at a huge selection of beds and deciding which was best for me ordering and having it delivered when they said it would be, could not of gone any better.Give them a go you wo... See more
Company replied
Great service from Adnan in Bensons for Beds, New Malden. Staff were knowledgeable and professional, and there is a good selection of stock in store. We were able to try various mattresses until we fo... See more
Company replied
Company details
- #79 of 228 best companies in Bedroom furniture shop
- #40 of 116 best companies in Bed shop
- #30 of 86 best companies in Bedding Shop
- #29 of 86 best companies in Mattress Shop
About Bensons For Beds - New Malden
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 And 3, Burlington Road, KT3 4LU, New Malden, London, United Kingdom
4.6
Excellent
114 reviews
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Good choice of mattresses at competitive prices
The showroom had a wide range of options for mattresses and their prices were very competitive. The salesman was very good and helpful. The delivery date and time was accurate and the delivery team were very friendly and helpful.
16 April 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for such a lovely review! 😄 We’re thrilled you enjoyed the range, the helpful service, and the smooth delivery — we’ll be sure to pass your kind words on to the whole team! 🛏️✨
Very good service from entering the…
Very good service from entering the store to browse the bed range to delivery. We did not feel pressured at all. Friendly, knowledgeable staff. Delivery guys were very helpful and polite too.
27 April 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for the lovely review! 😊 We’re delighted to hear you enjoyed a relaxed, no‑pressure experience from browsing in store right through to delivery. It’s great to know our friendly, knowledgeable team — including the delivery guys — looked after you so well. Enjoy your new bed! 🛏️✨
Very helpful salesman &pleasant did not…
Very helpful salesman &pleasant did not rush us when making purchase.explained to us all we asked of him. yes we would definitely deal with him again in the future
25 April 2026
Reply from Bensons For Beds - New Malden
Thank you very much for your kind feedback! We’re pleased to hear our salesman was helpful, pleasant, and gave you the time you needed without any pressure. It’s great to know all your questions were answered, and we truly appreciate your recommendation — we look forward to helping you again in the future.
Fabulous customer service
Fabulous customer service, didn't try to sell something we didn't need, very knowledgeable and helpful
26 April 2026
Reply from Bensons For Beds - New Malden
Thank you! 😊 We’re so glad you enjoyed fabulous, no‑pressure service with knowledgeable help—exactly how it should be. Enjoy your purchase! 🛏️✨
Good service from start to finish
Good service from start to finish. Friendly helpful
Salesman bed arrived on time. Good communication throughout and efficient delivery men.
23 April 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you! Great service, clear communication, and on‑time delivery is exactly what we aim for 😊
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist
Great experience
Easy purchase experience in store. Excellent delivery and build service. Couldn't have been improved
24 April 2026
Reply from Bensons For Beds - New Malden
Thank you for the fantastic feedback! We’re thrilled to hear everything—from purchase to delivery and build—was spot on.
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist🌟
Mattress purchase
From entering the store to the mattress being delivered the service was excellent. Lots of updates 're when mattress would be ready for delivery to the professional delivery guys. Salesman Mr Malik was so professional and helpful. Many thanks.
27 March 2026
Reply from Bensons For Beds - New Malden
Thank you for such wonderful feedback! We’re delighted the service was excellent from store visit through to delivery, and we’ll be sure to pass your kind words on to Mr Malik and the delivery team 😊
We truly appreciate your feedback,
Megan | Customer Care Specialist
Reply from Bensons For Beds - New Malden
Thank you for the lovely feedback! 😊 We’re so glad you found the staff very helpful — that’s always our goal!
Looking forward to seeing you again,
Megan | Customer Care Specialist🌟
Pleasant knowledgeable staff.
Staff were pleasant and didn’t hover which I liked. Had plenty of time to look and try out the beds. There was plenty of choice in the price bracket I wanted. When I was ready to purchase staff member was knowledgeable about the product.
9 April 2026
Reply from Bensons For Beds - New Malden
Thank you for your lovely feedback! We’re glad you felt comfortable browsing at your own pace and that our team was there when you needed expert advice.
Until next time, take care,
Megan | Customer Care Specialist
Great value and service
We waited and compared products. But the range and great deals could not be beaten anywhere else.
9 April 2026
Reply from Bensons For Beds - New Malden
We're happy to hear that you found great value and a wide selection with us after comparing products. Thank you for your positive feedback!
Team Bensons
Very professional helped us choose the…
Very professional helped us choose the bed we were looking for
3 April 2026
Reply from Bensons For Beds - New Malden
We appreciate your feedback! We're so glad we could help you find the perfect bed with our professional service.
When you get it wrong the first time
I bought 2 mattresses and picked 1 incorrectly. I had to switch my choice and am so happy for all the assistance and understanding. The new mattress is amazing. I absolutely love it. Can't wait to go to bed and float away!
All the staff from showroom to delivery and service representatives were exceptional. Thank you so much!
2 April 2026
Reply from Bensons For Beds - New Malden
We're happy to hear that you love your new mattress! It's great that we could assist with the exchange and provide exceptional service from start to finish. Thank you for sharing your experience!
It was a wonderful experience
It was a wonderful experience. I purchased a bed mattress, and it was exactly as I hoped—comfortable, high quality, and perfectly made. I’m very satisfied with my purchase.
14 March 2026
Unprompted review
Reply from Bensons For Beds - New Malden
We're delighted you had a wonderful experience and are satisfied with your comfortable, high-quality mattress. Thank you for sharing your positive feedback!
On time
On time, friendly, efficient, called ahead and cleaned up afterwards. Perfect service
30 March 2026
Reply from Bensons For Beds - New Malden
Thank you! 😊 We’re delighted to hear everything was on time, friendly, and efficient—and that calling ahead and cleaning up made a difference. Perfect service is exactly what we aim for,
Megan | Customer Care Specialist💜
New bed… easy!
Expert help in store, great communication throughout and bed delivered up two flights of stairs and put together perfectly!
3 March 2026
Reply from Bensons For Beds - New Malden
Thank you for the brilliant feedback Alicia! 😊 We’re so pleased you received expert help in store, clear updates throughout, and a perfectly assembled bed — even up those stairs! Enjoy your new bed and sleep well,
Megan | Customer Care Specialist ✨
Great experience again from Benson for…
Great experience again from Benson for beds good knowledge from the staff catered for all my needs and made it quick and simple to choose the right product and a quick and courteous delivery team. Thank you
24 March 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you! Wonderful to hear you had another great experience with us. So glad the team’s knowledge helped you find the right product quickly and that delivery was courteous and smooth. Really appreciate your feedback,
Megan at Customer Care💜
Great experience every time
Very friendly staff, plenty of communication throughout the process and a very easy delivery experience. The mattress is the perfect match for my sleep needs and came with very clear care instructions. This was not my first purchase with Bensons for Beds and I have an equally positive experience each time. Highly recommend this company!
19 March 2026
Reply from Bensons For Beds - New Malden
Thank you so much for your wonderful review Miss Abrahams! We’re delighted to hear our team were friendly and supportive throughout the whole process, and that communication was clear from start to finish. It’s great to know your delivery was easy and that your new mattress is the perfect match for your sleep needs—with clear care instructions to help you get the most from it. We’re truly honoured that you’ve had consistently positive experiences with us. Thank you for your continued trust and for the high recommendation,
Megan at Customer Care! 😊🛏️✨
Reply from Bensons For Beds - New Malden
Colin ,
We appreciate you sharing your experience with us, and we are so happy to hear you received helpful customer service.
Team Bensons
I recently moved in to a new flat and…
I recently moved in to a new flat and decided I’d go to Bensons for my bed. The manager at the New Malden store helped me that Sunday and took care of things right down to my delivery by 2 very efficient and fast individuals who’d set everything up. I’m now sleeping like a baby at night, very happy with my purchase and I can definitely recommend Bensons for Beds very highly. I know it’s not cheap but the quality and design is there and that’s the most important thing to consider. After all, a comfortable bed is an important part of your home and your home is your castle
8 February 2026
Reply from Bensons For Beds - New Malden
Mr Dicker,
We're delighted to hear that you're sleeping soundly in your new flat! It's great to know the team provided such efficient service, and that you're happy with the quality and design of your bed. Thank you for recommending us.
Team Bensons
Excellent professional service and…
Excellent professional service and delivery
Highly recommend
27 February 2026
Reply from Bensons For Beds - New Malden
Thanks so much for giving us 5 stars Robyn! Wonderful to hear both the service and delivery were first‑class. Highly appreciate your recommendation,
Megan at Customer Care⭐
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