Decent in-store experience. Salesman was attentive but not pushy and offered a decent discount. We had to wait 2 weeks for the mattress but delivery on the day was quick and the delivery men were poli... See more
Location
Switch locationUnit 2 And 3, Burlington Road, KT3 4LU New Malden, London, GB
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See what reviewers are saying
Addy was very knowledgeable and helpful. He spent time showing options. I did not feel rushed or hurried into making a decision on the spot. Following a couple of visits I decided on beds. They hav... See more
From the time of looking at a huge selection of beds and deciding which was best for me ordering and having it delivered when they said it would be, could not of gone any better.Give them a go you wo... See more
Company replied
Great service from Adnan in Bensons for Beds, New Malden. Staff were knowledgeable and professional, and there is a good selection of stock in store. We were able to try various mattresses until we fo... See more
Company replied
Company details
- #79 of 228 best companies in Bedroom furniture shop
- #40 of 115 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #29 of 85 best companies in Mattress Shop
About Bensons For Beds - New Malden
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 And 3, Burlington Road, KT3 4LU, New Malden, London, United Kingdom
4.6
Excellent
114 reviews
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Very helpful Lady in the Shop- Who went…
Very helpful Lady in the Shop- Who went the extra mile on measurements... Eastern European. Many thanks to her.
16 January 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that a staff member was so helpful and went above and beyond with the measurements. We appreciate you taking the time to share your positive experience, Megan at Customer Care
Perfect service
Completely no hassle.
We were asked if we needed help we said no thanks and were then left to browse.
When we did want help it was forth coming immediately.
Very helpful and knowledgeable assistant.
3 February 2025
Reply from Bensons For Beds - New Malden
We're glad you enjoyed your experience with us! It's great to hear that we were helpful and knowledgeable when you needed assistance while still providing you with space to browse. Thank you for your feedback, Megan at Customer Care
The young lady that helped us was very…
The young lady that helped us was very patient , we saw a few bed and she spent time with us while we try to choose the right mattress.
She was very helpful .
We managed to purchase a mattress and a double bed.
28 January 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that the team member was patient and helpful while you chose the right mattress. We appreciate you mentioning her dedication and are glad you purchased a mattress and bed.
Take care,
Megan at Customer Care
Great customer service from Monika
Great customer service from Monika! Very informative about prices, delivery and if any issues to get in contact! Now have a new bed and mattress on the way thanks to her help 😁
22 January 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that you received great customer service and found the information helpful! We are pleased we could assist you with your new bed and mattress.
Take care,
Megan at Customer Care
New Malden store was Great
New Malden store was very helpful, small hiccup in delivery which was soon sorted.
I would recommend 👌
30 November 2024
Unprompted review
Reply from Bensons For Beds - New Malden
We're happy to hear that the New Malden store was helpful! We appreciate your recommendation and are glad we could resolve the delivery issue quickly for you.
Take care
Megan at Customer Care
Customer service assistant was helpful…
Customer service assistant was helpful and knowledgeable.
15 January 2025
Reply from Bensons For Beds - New Malden
We appreciate you taking the time to share your positive experience. We're happy to hear our assistant was so helpful and knowledgeable! Take care,
Megan at Customer Care
Reply from Bensons For Beds - New Malden
We're so glad our staff was helpful in guiding you to the right bed and mattress. Thank you for sharing your positive experience with us, Megan at Customer Care
Good price helpful staff
7 January 2025
Reply from Bensons For Beds - New Malden
We appreciate your feedback and are so glad our staff and prices met your expectations. We look forward to assisting you again in the future, Megan at Customer Care
Heira was so helpful
We were helped by Heira who was very good in showing us what types of bed that we wanted
6 January 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that you had a positive experience and that our team member was helpful in guiding you to the right bed. Thank you for your feedback, Megan at Customer Care
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