I’m very happy with my experience at Bensons for Beds. The great offers and discounts made it much easier for us to choose and buy a new bed. The staff were very friendly and helpful, especially Mr Ad... See more
Location
Switch locationUnit 2 And 3, Burlington Road, KT3 4LU New Malden, London, GB
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The service was first class from a very helpful salesperson in the store to the very professional delivery people. We were informed on the day what time they would arrive and how far away they were.... See more
The shop manager was very knowledgeable, gave us great advice and allowed us to try as many beds as we liked. He did not hurry us and listened to our comments and advised us accordingly. We would use... See more
Company replied
Very helpful staff not pushed into buying but helped us decide which bed to buy with his great knowledge A smashing delivery team very polite and put the bed together for us many thanks
Company replied
Company details
About Bensons For Beds - New Malden
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 And 3, Burlington Road, KT3 4LU, New Malden, London, United Kingdom
4.6
Excellent
123 reviews
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Very nice service
Very nice service, in my language. It's good that the store employs people who speak several languages. Mrs. Monika was fantastic, she explained everything, advised. I am satisfied.
1 April 2025
Reply from Bensons For Beds - New Malden
We appreciate your kind words! We're happy to hear that you received such great service in your language. It's wonderful that our team member was so helpful and informative. We value your satisfaction. Take care, Megan at Customer Care
Highly recommended
Our assistant couldnt do enough to advise me. I felt no pressure. She was knowledgeable as to suitability for my needs.
28 March 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that our assistant was so helpful and knowledgeable! It's great to know you felt comfortable and well-advised during your visit. Thanks for your feedback, Megan at Customer Care
Reply from Bensons For Beds - New Malden
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Take care, Megan at Customer Care
Good purchase for experience
18 March 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that you had a good experience with your purchase. Thank you for your positive feedback, Megan at Customer Care
Amazing experience in New Malden store
I had an amazing experience in New Malden Store this week. This happened only because of a highly professional consultant Monika. Monika gave me all support I needed and helped me to choose a bed and a mattress quick and easy ! She knows all range of stuff the store is offering, she is also incredible welcoming and a polite person. Bensons for beds is lucky to have such an employee because Monika makes customers willing to come back for a new purchase again. Thank you Monika !
12 March 2025
Unprompted review
Reply from Bensons For Beds - New Malden
We're happy to hear that you had such a positive experience in our New Malden store. We appreciate your kind words about the consultant and are glad they were able to provide you with the support you needed. Thank you for your feedback, Megan at Customer Care
Good overall experience
We knew roughly what we wanted but the product was no longer available, the assistant showed us the equivalents/alternatives and patiently waited till we had made up our minds then was very helpful regarding the other options available
4 March 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that our assistant was patient and helpful in guiding you through the alternatives. We appreciate your positive feedback on the service provided and the options available. Take care, Megan at Customer Care
Excellent staff and service
The sales people in your New Malden store are extremely knowledgeable and helpful. I'm in a wheelchair and have a Support Worker (who the bed is for) and I loved the way both sales people looked me in the eye (VERY important to me)
6 March 2025
Reply from Bensons For Beds - New Malden
We appreciate you sharing your experience! It's great to know the sales team in New Malden were so helpful and knowledgeable. We're happy they made you feel respected and valued. We appreciate you choosing us, Megan at Customer Care
Great and friendly service
10 February 2025
Reply from Bensons For Beds - New Malden
We appreciate you taking the time to share your kind words with us! We are so glad you enjoyed our friendly service, Megan at Customer Care
Very helpful Lady in the Shop- Who went…
Very helpful Lady in the Shop- Who went the extra mile on measurements... Eastern European. Many thanks to her.
16 January 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that a staff member was so helpful and went above and beyond with the measurements. We appreciate you taking the time to share your positive experience, Megan at Customer Care
Perfect service
Completely no hassle.
We were asked if we needed help we said no thanks and were then left to browse.
When we did want help it was forth coming immediately.
Very helpful and knowledgeable assistant.
3 February 2025
Reply from Bensons For Beds - New Malden
We're glad you enjoyed your experience with us! It's great to hear that we were helpful and knowledgeable when you needed assistance while still providing you with space to browse. Thank you for your feedback, Megan at Customer Care
The young lady that helped us was very…
The young lady that helped us was very patient , we saw a few bed and she spent time with us while we try to choose the right mattress.
She was very helpful .
We managed to purchase a mattress and a double bed.
28 January 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that the team member was patient and helpful while you chose the right mattress. We appreciate you mentioning her dedication and are glad you purchased a mattress and bed.
Take care,
Megan at Customer Care
Great customer service from Monika
Great customer service from Monika! Very informative about prices, delivery and if any issues to get in contact! Now have a new bed and mattress on the way thanks to her help 😁
22 January 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that you received great customer service and found the information helpful! We are pleased we could assist you with your new bed and mattress.
Take care,
Megan at Customer Care
New Malden store was Great
New Malden store was very helpful, small hiccup in delivery which was soon sorted.
I would recommend 👌
30 November 2024
Unprompted review
Reply from Bensons For Beds - New Malden
We're happy to hear that the New Malden store was helpful! We appreciate your recommendation and are glad we could resolve the delivery issue quickly for you.
Take care
Megan at Customer Care
Customer service assistant was helpful…
Customer service assistant was helpful and knowledgeable.
15 January 2025
Reply from Bensons For Beds - New Malden
We appreciate you taking the time to share your positive experience. We're happy to hear our assistant was so helpful and knowledgeable! Take care,
Megan at Customer Care
Reply from Bensons For Beds - New Malden
We're so glad our staff was helpful in guiding you to the right bed and mattress. Thank you for sharing your positive experience with us, Megan at Customer Care
Good price helpful staff
7 January 2025
Reply from Bensons For Beds - New Malden
We appreciate your feedback and are so glad our staff and prices met your expectations. We look forward to assisting you again in the future, Megan at Customer Care
Heira was so helpful
We were helped by Heira who was very good in showing us what types of bed that we wanted
6 January 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that you had a positive experience and that our team member was helpful in guiding you to the right bed. Thank you for your feedback, Megan at Customer Care
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