Excellent customer service receieved by Tina, really appreciate your help and patience! The bed feels sturdy, hopefully it will be of the same quality when it arrives! My only gripe with Benson fo... See more
Company replied
Location
Switch locationUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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See what reviewers are saying
The member of staff was very knowledgeable and informative. I was under no pressure to buy and could try the mattresses at my own pace. The experience was helpful and pleasant which resulted in a pur... See more
Debbie the Sales Assistant was knowledgeable,helpful but not over pushy. I think that after spending a substantial amount of money the charge for delivery is a bit steep and could be made clearer at t... See more
Company replied
Visited on Sunday 11th October 2026, looking for a replacement mattress. Judy came to our assistance within seconds of walking in, and quickly suggested we used their air mattress technology set-up t... See more
Company details
About Bensons For Beds - Norwich148
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, United Kingdom
- 1603419702
4.7
Excellent
480 reviews
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Knowledgeable and attentive
Tina was very knowledgeable and attentive to our needs. The showroom had a good selection of beds and mattresses etc.
27 August 2026
Reply from Bensons For Beds - Norwich148
Thank you for your kind words! We're thrilled to hear that Tina provided you with excellent service and that you enjoyed our selection. We strive to meet our customers' needs and appreciate your feedback. We look forward to serving you again!
Excellent service from start to finish
From start to finish, this shopping experience was excellent. Starting with Tina on the shop floor to the delivery men.
We were kept informed regularly whilst waiting for delivery. A very positive transaction, and as I am due to replace my other bed soon, I would definitely revisit Bensons for Beds. The products were competitively priced and at no time did I feel pressured into buying, all in all a pleasant experience.
12 August 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for your glowing review MrsTakahashi! Our team at Bensons for Beds strives to provide excellent service from start to finish. We are thrilled to hear you had a positive experience and look forward to helping with your future bed replacement. Thank you for choosing us,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Norwich148
Thank you for your kind words! We're thrilled to hear that our sales rep provided you with the information you needed without being pushy. We strive to create a positive experience for our customers, and your feedback means a lot to us. We look forward to serving you again!
Went into the store with a rough idea…
Went into the store with a rough idea of what we were after and was greeted by Tina who showed us options within our price range and style we were after. When unsure with a few, she was patient with us and we got shown another option which was ideal. She was very friendly, very helpful. Couldn’t have been a better experience! Been in other retailers and they didn’t offer to help so was pleasantly surprised.
22 August 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
We're so pleased to hear you had such a positive experience in our store! It's wonderful that our team was patient and helpful, showing you all the options without any pressure. We appreciate your kind words and hope you enjoy your purchase!
Team Bensons
Highly Recommend!!!
Very helpful and efficient two women in the store location was the beginning. The delivery was on time and since the truck was too large to get through The Great Hospital site Gates, the men carried the items to the flat. The set up was very fast and efficiently completed. THANKS.
22 August 2026
Reply from Bensons For Beds - Norwich148
Thank you for your kind words Mr Baxter! We are thrilled to hear that our team provided excellent service at every stage of your experience. We take pride in our efficient and helpful staff and we hope to continue to exceed your expectations in the future. Thank you for choosing us,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Norwich148
Hi Jamie,
Thank you for your wonderful review! 😊 We're delighted to hear you were pleased with both the quality of your purchase and the service you received. Your kind words mean a lot to the team. Thank you for choosing Bensons for Beds, and we hope to see you again soon,
Megan | Customer Care Specialist
Very pleased with the service and my…
Very pleased with the service and my sealy divan base.
22 August 2026
Reply from Bensons For Beds - Norwich148
Hi Susan,
Thank you for your feedback! 😊 We're delighted to hear that you're very pleased with both the service and your Sealy divan base. 🛏️✨
A great bed deserves great service, so we're thrilled we could deliver on both! We hope your new Sealy base provides the perfect foundation for many comfortable and restful nights ahead.
Thank you for choosing Bensons,
Megan | Customer Care Specialist⭐
Reply from Bensons For Beds - Norwich148
Hi Mr Nicholson,
Thank you for your feedback! 😊 We're delighted to hear that the installation was simple and easy. Making the delivery and setup process as smooth and hassle-free as possible is important to us, so it's great to know everything went well. Thank you for choosing us and we hope you enjoy your new purchase,
Megan | Customer Care Specialist🛏️
Excellent service
Very helpful advise from the Lovely lady in the showroom right through to delivery and set up, excellent service. We are very happy with our purchase so many thanks to all
19 August 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for your wonderful feedback! We're delighted to hear that you received such helpful advice from our showroom team and that the delivery and set-up process was excellent. We're so pleased you are happy with your purchase!
Team Bensons
Lora was very informative and helpful
Lora was very informative and helpful. She directed us to get the right mattress and bed. The delivery team were careful bringing the bed into our property.
22 August 2026
Reply from Bensons For Beds - Norwich148
We're so pleased to hear that our team member was informative and helpful in directing you to the right mattress and bed. It's wonderful that the delivery team was careful bringing the items into your property.
Team Bensons
Reply from Bensons For Beds - Norwich148
Thank you for your wonderful feedback! We are so pleased to hear that you experienced friendly staff and great service. We truly appreciate your kind words and positive review.
Team Bensons
Excellent delivery guys.
19 August 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Hey Mrs Attfield,
Thank you for your feedback! 😊 We're delighted to hear that our delivery team provided excellent service. We'll be sure to pass on your kind words to them, as they'll be thrilled to know they made such a positive impression. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist🛏️✨
Reply from Bensons For Beds - Norwich148
Thank you so much for your feedback! We're delighted to hear that you experienced excellent customer service. We always strive to provide the best possible experience.
Team Bensons
First class service.
Welcoming and professional staff. Not pushy but helpful, knowledgeable and able to answer questions about their products. Nothing was too much trouble. Norwich branch should be proud of their staff.
Our delivery service was excellent, on time and the bed was assembled quickly and efficiently. The delivery man noticed that the wrong size duvet had been delivered so he took it back and said he’d get it changed. That was on the Friday, we had our replacement one delivered Monday morning. Cannot ask for more than that!
All in all, if you want good service and a lovely quality bed, I can recommend this company.
7 August 2026
Reply from Bensons For Beds - Norwich148
Hello Theresa,
Thank you for your fantastic review! 😊 We're delighted to hear that you received such welcoming, professional, and knowledgeable service from our Norwich team. It's wonderful to know that you felt supported without any pressure and that all your questions were answered with care and expertise.
Your recommendation means a great deal to us. Thank you for choosing Bensons for Beds, and we hope you enjoy your lovely new bed for many years to come,
Megan | Customer Care Specialist✨
The guys that delivered my bed were…
The guys that delivered my bed were both very polite friendly & helpful,they put the bed together very promptly & professionally explained to me what was what & how it worked. No problem what so ever very pleased with them & the bed.
8 August 2026
Reply from Bensons For Beds - Norwich148
Hello Phyllis,
Thank you for your wonderful feedback! 😊 We're delighted to hear that our delivery team was polite, friendly, and helpful throughout the process. It's great to know they assembled your bed promptly and professionally, while also taking the time to explain everything clearly.
Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist
BED NOT FIT FOR PURPOSE
The bed that was delivered was damaged in many areas - the headboard, the footend, the base boards and the main frame could not be asembled correctly due to misalignment, meaning two of the bolts could not be fitted,.The delivery team took photos and said they would report the issues as the complete bed assembly needs replacing.
Despiote the delivery team reporting the issue, and my sending an email and also raising a ticket through your web site, I have heard NOTHING from the Customer Support team.
5 August 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Hi Mr Symonds,
Thank you for bringing this to our attention, and we are sorry to hear that your bed arrived with multiple issues and that you have not received a response as expected.
We have now contacted you regarding this matter and are currently investigating the concerns raised. We will provide a further update as soon as possible.
Please accept our apologies for the delay and any inconvenience caused. Thank you for your patience while we work to resolve this for you.
Megan | Customer Care Specialist
Very helpful member of staff in our…
Very helpful member of staff in our local showroom. Have purchased before from Benson in the past
29 July 2026
Reply from Bensons For Beds - Norwich148
We're delighted to hear that you had such a positive experience with a helpful member of staff in your local showroom. Thank you for your continued loyalty!
Team Bensons
No Presure Sales
No Presure Sales , But we knew what we wanted and was shown the correct products we wanted to buy and we did. Great Money off Deals. Which was a lovely surprise. Excellent Experience.
29 July 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for your wonderful review! We're delighted to hear that you found exactly what you were looking for and that our team was able to show you the correct products without any pressure. We're also thrilled that you appreciated the great deals. We truly appreciate your feedback and are so pleased you had an excellent experience!
Team Bensons
Sleep Pro system was useful
Sleep Pro system was a helpful start point to clarify firmness preferences. Assistant was knowledgeable and helpful in moving from that to a range of possible options. Good selection to choose from and delivery time is surprisingly quick.
22 July 2026
Reply from Bensons For Beds - Norwich148
Thank you for your fantastic review! We're delighted to hear that the SleepPro system helped you identify your firmness preferences and provided a useful starting point in your search for the perfect mattress. We really appreciate your feedback and thank you for choosing Bensons for Beds. We hope you enjoy many comfortable and restful nights on your new mattress! 😊
Excellent customer service by Judy
Excellent customer service by Judy. I bought an extra item which was not on my list.
14 July 2026
Reply from Bensons For Beds - Norwich148
We're so happy to hear about your excellent experience with our team! We appreciate you sharing your positive feedback.
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