As with my previous purchase in August, I was not pressurized into any purchase. The choice of products is very good and the same member of staff (Tina) helped as previously. Once again a good experie... See more
Location
Switch locationUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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Very friendly, polite and courteous member of staff. I'm not sure I can mention name but it began with S Took a lot of time to ensure I had correct pillow to start, then undertook the programme for... See more
Company replied
The team were very polite and professional, from the moment I visited the shop to the delivery of my mattress. The sleep expert, Sinead, who assisted me was patient, attentive and very helpful.... See more
Company replied
Excellent customer service receieved by Tina, really appreciate your help and patience! The bed feels sturdy, hopefully it will be of the same quality when it arrives! My only gripe with Benson fo... See more
Company replied
Company details
About Bensons For Beds - Norwich148
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, United Kingdom
- 1603419702
4.6
Excellent
490 reviews
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It was easy to order my goods on line…
It was easy to order my goods on line without a lot of fuss
30 November 2025
Reply from Bensons For Beds - Norwich148
We're happy placing your order online was easy and straightforward. Thank you for your positive feedback; we appreciate it very much.
The whole experience was stress free
The whole experience was stress free. From ordering the beds to have them delivered and fitted
29 November 2025
Reply from Bensons For Beds - Norwich148
We're happy to hear that ordering, delivery, and fitting the beds was a stress-free experience for you. Thank you for your positive feedback; we appreciate it.
If you want fantastic service visit Tina in the Norwich store
Tina in Norwich store was simply brilliant.
She worked with us to get the best bed and mattress for us both.
She was polite, friendly and spoke to us with empathy and respect, she was knowledgeable and went above and beyond to meet our needs.
25 November 2025
Reply from Bensons For Beds - Norwich148
We're happy to hear that you had such a positive experience in our Norwich store. It's great to know that our team member was so helpful and supportive in finding the perfect bed and mattress for you. We appreciate your feedback,
Megan at Customer Care
Great customer service.
My wife and I were warmly greeted by Tina. We are a couple of OAP's and she gave us time to explain what we were looking for.
Tina, listened, attentively, and by asking sensible questions led us to the product that we required.
I am a retired banker, and if I was still working I would want employ, Tina. She was friendly, helpful, attentive and very professional. I would say that she is a great ambassador for your business.
21 November 2025
Reply from Bensons For Beds - Norwich148
We appreciate you sharing your positive experience. It's wonderful to hear that you felt warmly welcomed and that our team member provided attentive and professional assistance, guiding you to the right product. We value your feedback,
Megan at Customer Care
A great overall experience
Informative and engaging at the point of sale, but not pushy and overselling, which we liked. We were given time to go around on our own and back to the sales representative as we needed. Process was comprehensive and friendly and an overall good experience.
18 November 2025
Reply from Bensons For Beds - Norwich148
We're glad you enjoyed your experience. It's great to hear that our team was informative without being too pushy and that you appreciated the comprehensive and friendly process. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Norwich148
We’re so pleased you found plenty of choice and that our staff’s knowledge helped make your experience easier! That’s exactly what we aim for every day.
Thank you for your positive review Nick – Lauryn at Customer Care 💜
After spending £7000 I have been left…
After spending £7000 I have been left with a tv that don't work a sound system that works occasionally and worst of all a mattress that I was completely miss sold.
The shop won't do anything because it was the manager that completed the sale so we went to customer service and was told sorry nothing we can do.
The manager of the store lied through her teeth and her own words "I'm doing a naughty here" but it will get you through.
By doing what she did invalided our 40 night sleep guarantee and now we are stuck with a mattress that cost nearly £4k and is hardly any different then the previous one we had at £2k.
We called 2 other Benson for bed stores to see if they recommended this Pacific mattress for my condition and both other stores said no they do not 1 stores said "it's pointless and not needed to be honest"
Go somewhere else.
21 October 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for sharing your feedback with us Mr Kendall.
We’re truly sorry to hear about your experience and the issues you’ve encountered with your purchase. This is not the level of service we aim to provide, and we understand how frustrating this must be for you.
Please be assured that we take your comments seriously and will be feeding this back internally to the relevant teams for review.
Your experience highlights areas where we need to improve, and we appreciate you bringing this to our attention.
Thank you again for your feedback.
Megan at Customer Care
Good quality
Good quality, deliver what they promise and a number of variety to select from. Delivery was also prompt as agreed. Thanks.
26 October 2025
Reply from Bensons For Beds - Norwich148
We appreciate you taking the time to leave us this wonderful feedback! We're so glad to hear that you were happy with our product quality and prompt delivery.
Until next time, take care,
Megan at Customer Care!
Here's to a good night's sleep
No pressure from salesperson (lora) who explained everything about each product very clearly. Very satisfied with price and recycling service could not wish h for better
16 November 2025
Reply from Bensons For Beds - Norwich148
We appreciate you sharing your experience with us Brian! We're happy to hear that our team member explained everything clearly without pressure and that you were very satisfied with our price and recycling service.
Your feedback means a lot to us — thank you for choosing us,
Megan at Customer Care
Reply from Bensons For Beds - Norwich148
We’re delighted to hear that you found an attractive bed at a competitive price. Providing great value and quality is always our goal, and your comments mean a lot to us.
Thank you for your positive review – Lauryn at Customer Care 💜
We were given a 12 week delivery date,a…
We were given a 12 week delivery date,a text received put that back a couple or weeks,the same thing happened twice more,the last time no date was given,so we cancelled
6 February 2025
Reply from Bensons For Beds - Norwich148
We're really sorry for the repeated delays and lack of clear communication around your delivery Nigel. We understand how disappointing this experience was and appreciate you letting us know. We're working to improve so this doesn’t happen again. We really hope we can make it up to you in the future.
Kind regards,
Megan
Customer Care Team
Easy to order in store
Easy to order in store, and try out our new pillows. 4* why? Would have been nice for them to be in stock for immediate taking. Also a week long wait to receive them but on the plus side they did come a day earlier than scheduled. But good service, kept up to speed on the order, pleasant staff, all in all a good service
1 November 2025
Reply from Bensons For Beds - Norwich148
We're glad you had a good in-store experience and are enjoying the pillows. We understand the wait was a bit inconvenient, but great to hear they arrived earlier than expected.
Best regards,
Megan
Customer Care Specialist
The delivery menu were courteous…
The delivery menu were courteous respectfully and very professional
30 October 2025
Reply from Bensons For Beds - Norwich148
We appreciate your positive feedback. We're so glad to hear our delivery team was courteous, respectful, and professional for you!
Come back and visit us anytime,
Megan at Customer Care
Reply from Bensons For Beds - Norwich148
We appreciate you sharing your experience; we are so happy to hear our customer service was amazing for you.
Thanks again for your support — we truly appreciate it,
Megan
Customer Care Team
Good service …
The service at the store and the delivery and assembly of the bed was perfect. Although, I have not slept on the bed as yet, because we have not moved to the new house. But you cannot go wrong on Tempur mattress, because I have been using one for years. The true test will be later, if ever I need customer care and their service.
30 October 2025
Reply from Bensons For Beds - Norwich148
We're happy to hear that the service, delivery, and assembly met your expectations! Thank you for your long-term support and confidence in our mattresses. We appreciate your feedback regarding customer care and are here to assist when needed,
Megan at Customer Care
Staff very helpful and knowledgeable…
Staff very helpful and knowledgeable about the products I wanted
19 October 2025
Reply from Bensons For Beds - Norwich148
We appreciate your positive feedback! We are happy to hear our staff was helpful and knowledgeable about the products you were interested in.
Hope to see you again in the future,
Megan at Customer Care
Benson for Beds
Very good service from purchasing to delivery and installation (Stephen and Jarvis)
13 October 2025
Reply from Bensons For Beds - Norwich148
We appreciate your positive feedback regarding our service, from the purchase to the delivery and installation. We're happy you had a good experience,
Megan at Customer Care
Great shopping experience
We were very impressed with the range of beds in the store and also our Salesperson Judy was very informative and friendly.
21 October 2025
Reply from Bensons For Beds - Norwich148
We're delighted to hear you were impressed with the range of beds in-store and that Judy made your visit even better with her friendly and informative service. It’s always great to know our team is making a real difference!
Thank you for an amazing review – Lauryn at Customer Care 💜
Norwich Branch Visit
When visiting the branch in Norwich, Tina did a really excellent job in ensuring we were well looked after and providing all her knowledge to ensure we got the products which were best suited for us.
Fantastic service and great shopping experience!
17 October 2025
Reply from Bensons For Beds - Norwich148
We appreciate you sharing your positive experience at the Norwich branch. We're happy to hear that our team member provided excellent service and expertise, ensuring you found the perfect products. Thank you for your review – Lauryn at Customer Care 💜
5 STAR KNOWLEDGE & HELP.
Went to the Norwich store, [hard to locate]. We had 4 items we wanted. After talking with Judy we decided to adjust 3 of them. NOT because of hard sell but the genuine knowledge of the products she was talking about.
Great price [20% off]. Even better was the help & advice we got.
VERY impressed. Highly recommend.
18 October 2025
Unprompted review
Reply from Bensons For Beds - Norwich148
We're happy to hear that you were impressed with the assistance provided at our Norwich store. We appreciate your positive feedback regarding the knowledge shared and the pricing. Thank you for recommending us!
Thank you for your review – Lauryn at Customer Care 💜
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