I had a really positive experience buying my new bed, thanks to Ray! He was extremely helpful, friendly and knowledgeable, taking the time to answer all my questions and making the whole process easy... See more
Company replied
Location
Switch locationUnit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB
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See what reviewers are saying
Bensons have delivered Excellent Customer Service from the start of buying our bed to the end of delivering the bed. Many thanks to all concerned.
Very good salesperson. Provision of pillows for a more natural mattress test. Helpful without being pushy. Large choice of mattresses of different types & prices. Good delivery & recycling opti... See more
Company replied
A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs. Alex was very friendly and chatty which made... See more
Company replied
Company details
About Bensons For Beds - Nottingham208
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, United Kingdom
- 1159598967
4.8
Excellent
663 reviews
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Excellent Customer Service
Bensons have delivered Excellent Customer Service from the start of buying our bed to the end of delivering the bed.
Many thanks to all concerned.
2 November 2026
May use AI-assist with repliesRead more
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Excellent service and A1 Adviser
28 October 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your fantastic review! We're thrilled to hear that you received excellent service and found our adviser to be top notch. Your satisfaction is our priority, and we look forward to serving you again soon!
Sales person was so helpful without…
Sales person was so helpful without being at all pushy,giving us all the information we needed.
31 October 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your kind words! We're thrilled to hear that our salesperson provided you with the information you needed without being pushy. Our goal is to ensure a positive experience for our customers. We appreciate your feedback and look forward to serving you again!
Excellent service
29 October 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your kind words! We're thrilled to hear you had an excellent experience with our service. Our team works hard to provide the best for our customers, and your feedback motivates us to keep going. We look forward to serving you again soon!
Good service in the shop
Good service in the shop. Not long to wait for delivery.
Excellent service on delivery.
19 October 2026
Reply from Bensons For Beds - Nottingham208
We are delighted to hear that you experienced great service in our store and that your delivery arrived quickly with excellent support from our team. Thank you for sharing your positive feedback with us!
Team Bensons
The staff were great and the pricing…
The staff were great and the pricing was clear to understand
21 October 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful feedback! We're thrilled to hear that our team provided great service and that you found our pricing straightforward and easy to understand. We always aim to make your experience as smooth and transparent as possible. We look forward to welcoming you back soon!
Team Bensons
Service was great
Service was great. Communication maintained throughout. Great job done. Thanks Bensons
19 October 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful feedback! We are thrilled to hear that you experienced great service and that our team kept you well informed throughout the process. Providing clear communication and doing a fantastic job for our customers is always our top priority. We truly appreciate your kind words and look forward to serving you again in the future!
Team Bensons
Excellent service from salesman through…
Excellent service from salesman through to the delivery/construction guys. Would fully recommend.
19 October 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our team from start to finish. Your recommendation means a lot to us. We look forward to serving you again in the future!
I had a really positive experience…
I had a really positive experience buying my new bed, thanks to Ray! He was extremely helpful, friendly and knowledgeable, taking the time to answer all my questions and making the whole process easy and enjoyable. Nothing was too much trouble, and I really appreciated his help and advice. Excellent customer service from Ray, who is a real credit to the company. Thank you for all your help! 😊
1 October 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful feedback! We're thrilled to hear that Ray provided you with such excellent service. He truly embodies our commitment to customer care. Enjoy your new bed, and we look forward to serving you again in the future!
Reply from Bensons For Beds - Nottingham208
Thank you for your kind words! We're thrilled to hear that you found our customer service helpful. Our team is dedicated to providing the best experience possible, and your feedback motivates us to keep improving. We look forward to serving you again soon!
Great service instore from Alex
Great service instore from Alex, delivery team perfect and a great product. Thank you.
11 October 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful feedback! We're thrilled to hear that Alex and our delivery team provided you with excellent service. It's great to know you love the product. We appreciate your support and look forward to serving you again!
Good experience from ordering through…
Good experience from ordering through to delivery - every aspect was spot on
9 October 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful review! We're thrilled to hear that you had a great experience from ordering to delivery. Your satisfaction is our top priority, and we look forward to serving you again soon!
Excellent service from choosing the…
Excellent service from choosing the mattress to delivery
5 October 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your fantastic review! We're thrilled to hear you had an excellent experience from selecting your mattress to delivery. Our team works hard to ensure every step is smooth and enjoyable. We appreciate your support and look forward to serving you again!
Pre-sales and after sales care
I would like to provide feedback about my recent experience with the initial sale, delivery and collection of my mattresses.
At the point of sale, the sales agent had specifically advised me that my old mattresses would be collected when the new mattresses were delivered. I therefore understood that collection was included as part of the order. However, when the new mattresses were delivered, the delivery crew informed me that collection was not included on my order and referred me back to Bensons. As the delivery took place outside of office opening hours, I was unable to contact Bensons and resolve the issue while the delivery crew were still present. As a result, they left without taking the old mattresses.
When I later contacted Bensons, I was advised that mattress collection is subject to a separate fee. This additional charge had not been explained by the sales agent at the point of sale. Had I been given accurate information, I would have been able to make an informed decision about whether to arrange and pay for collection.
I subsequently asked Bensons to arrange collection free of charge, as the situation arose because of the incorrect information provided at the point of sale. However, this request was declined on the basis that the delivery crew were no longer present. I do not consider this a reasonable basis for declining my request or at the minimum, good customer care.
6 October 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
Thank you for your detailed feedback. I sincerely apologise for the confusion regarding the mattress collection. Your experience is important to us, and I will address this with our team to ensure clearer communication in the future. We appreciate your understanding and hope to serve you better next time.
Reply from Bensons For Beds - Nottingham208
Thank you for your kind words! We're thrilled to hear you enjoyed our service and staff. We strive to provide the best experience from start to finish. Your feedback motivates us to keep improving. We look forward to serving you again soon!
Nottingham store
Nottingham store, honest and upfront staff, pleasant experience in dealing with them. Alex & Declan very professional no pushy hard sell, just good advice and service.
6 October 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with Alex and Declan. Our team strives to provide honest advice without pressure, and it's great to know we succeeded. We look forward to serving you again soon!
My experience with Bensons for Beds was great
My experience with Bensons for Beds was fantastic. From walking into the store to receiving my new mattress, everything was handled professionally and efficiently. Alex & (@ Nottingham store) team were friendly, helpful, and never made me feel pressured. The mattress is very comfortable and has significantly improved my quality of sleep. I would happily recommend Bensons for Beds to friends and family.
14 September 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience at Bensons for Beds and that Alex and the team made you feel welcome. It's great to know your new mattress is improving your sleep. We appreciate your recommendation and look forward to serving you again!
Time will tell.
Very good salesperson.
Provision of pillows for a more natural mattress test.
Helpful without being pushy.
Large choice of mattresses of different types & prices.
Good delivery & recycling options.
Professional & friendly delivery personnel.
Kept up to date with delivery time.
Mattress smells a bit odd, time will tell.
1 October 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful feedback! We're thrilled to hear you had a positive experience with our team and appreciated our mattress selection and delivery service. We hope the mattress smell improves soon. If you have any concerns, please reach out. We look forward to serving you again!
Great Experience
had a great experience shopping here, the website was user friendly, quality items, low prices and fast shipping, I highly recommended Benson for Beds
31 July 2026
Reply from Bensons For Beds - Nottingham208
Hi Bh, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase.
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