Bensons For Beds - Nottingham208 Reviews 

630
TrustScore 4.5 out of 5

4.7

Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB


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Rated 5 out of 5 stars

Knowledgeable and friendly service. Big shout out Ash at Castle Meadows Nottingham, excellent customer service. Although not quite ready to make a purchase just yet, I will certainly be going back whe... See more

Company replied

Rated 5 out of 5 stars

A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs. Alex was very friendly and chatty which made... See more

Rated 3 out of 5 stars

I buy mattress and bed frame from bensons. I like the mattress. I have little issue with the quality of bed. It was delivered me almost a month late then initially agreed date which I am hoping some c... See more

Company replied


Company details

  1. #79 of 228 best companies in Bedroom furniture shop
  2. #41 of 115 best companies in Bed shop
  3. #30 of 87 best companies in Bedding Shop
  4. #29 of 86 best companies in Mattress Shop

About Bensons For Beds - Nottingham208

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, United Kingdom

  • 1159598967

4.7

Excellent

TrustScore 4.5 out of 5

630 reviews

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4.7

All reviews

(630)

25,226 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable and friendly service

Knowledgeable and friendly service. Big shout out Ash at Castle Meadows Nottingham, excellent customer service. Although not quite ready to make a purchase just yet, I will certainly be going back when the time comes.

30 August 2026
Unprompted review
Bensons For Beds - Nottingham208 logo

Reply from Bensons For Beds - Nottingham208

Hi Mick,
Thank you for your wonderful feedback! 😊 We're delighted to hear that you received such knowledgeable and friendly service during your visit. A special thank you for giving Ash at our Castle Marina, Nottingham store a well-deserved shout out. It's fantastic to know that his excellent customer service left such a positive impression on you.
We look forward to welcoming you back in the future,
Megan | Customer Care Specialist⭐

Rated 5 out of 5 stars

A lovely experience in shop

A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs.
Alex was very friendly and chatty which made the whole sales and delivery service easily understandable.
Would definitely recommend.
Thank you.

23 August 2026
Rated 3 out of 5 stars

Overall okayies but my order delayed few weeks

I buy mattress and bed frame from bensons. I like the mattress. I have little issue with the quality of bed. It was delivered me almost a month late then initially agreed date which I am hoping some compensation but not sure yet. Delivery experience was nice , they put my bed / mattress in the room of my choice.

17 August 2026
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Reply from Bensons For Beds - Nottingham208

Hello Lachhi,
We are sorry to learn that your order was delivered almost a month later than originally agreed, and that you have concerns regarding the quality of your bed. We have contacted you today to discuss this with you directly.
Thank you,
Megan | Customer Care Specialist

Rated 5 out of 5 stars

Great service from start to finish.

Great service from start to finish.
The sales team were extremely knowledgeable and helpful.
We were kept informed throughout and the delivery and assembly was great.
Would highly recommend.

21 August 2026
Unprompted review
Bensons For Beds - Nottingham208 logo

Reply from Bensons For Beds - Nottingham208

Thank you for your wonderful feedback! We're delighted to hear that you experienced great service from start to finish. It's fantastic that our sales team was knowledgeable and helpful, and that you were kept informed throughout the process. We're also pleased that the delivery and assembly were great.

Team Bensons

Rated 5 out of 5 stars

Very impressed with Bensons

Very helpful person in the shop, with advice on buying the 2 mattresses.
The 2 delivery people, were quick, efficient, polite and hard working. Very impressed, will certainly use Bensons again.

10 August 2026
Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff. Mattress was taken upstairs and old one removed.

16 August 2026
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Reply from Bensons For Beds - Nottingham208

We're so glad our team provided excellent service and handled the mattress delivery and removal efficiently for you. We appreciate your kind words!

Team Bensons

Rated 5 out of 5 stars

Personnel were friendly

Personnel were friendly, helpful and very efficient.
The showroom is well set out. Because I have purchased from this store before, Alex was able to look up my previous purchase and find me todays
equivalent, hence the sale was very quick and easy.Just how I like customer service to be. Thank
you Alex.

17 August 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased to hear about your excellent experience at our store! It's wonderful that our team was friendly, helpful, and efficient, and that you found our showroom well set out. We're especially glad that we could make your purchase quick and easy.

Team Bensons

Rated 5 out of 5 stars

The member of staffswhich helped us to…

The member of staff which helped us to pick the right pillow an mattress that was best for us and the delivery drives who drop mattress off an took our old one away

16 August 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased to hear that our staff member helped you choose the perfect pillow and mattress. It's wonderful that our delivery team was efficient in dropping off your new mattress and taking away your old one.

Team Bensons

Rated 5 out of 5 stars

Paul and Ian were fantastic!

Paul and Ian were extremely professional and assembled the bed perfectly.

My daughter is so happy and we wanted to say a huge thank you to the company for having clear communication throughout.

10/10 for exceptional customer service!

13 August 2026
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Reply from Bensons For Beds - Nottingham208

Thank you for your wonderful review! We are so pleased to hear that our team provided professional service and assembled the bed perfectly. It's fantastic that your daughter is happy and that our communication was clear throughout. We truly appreciate your kind words about our customer service!

Team Bensons

Rated 5 out of 5 stars

A great experience both with purchasing…

A great experience both with purchasing and delivery. Couldn't have been better. Staff at the store and the delivery guys were excellent.

22 July 2026
Unprompted review
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Reply from Bensons For Beds - Nottingham208

We're so pleased to hear you had such a great experience with both your purchase and delivery. It's wonderful that our store staff and delivery team were excellent. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Great Experience

Went in looking for a new bed for our new house and the sales associate/manager Declan was amazing! He showed us the new sleep technology, helped us set it up and showed us all the beds with ease. He gave us the best deal and i am so happy with what we picked out.

11 August 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased to hear you had such a positive experience finding a new bed for your home! It's wonderful that our team member was able to provide amazing service, introduce you to new sleep technology, and help you find the perfect bed with ease. We're delighted you're happy with your choice!

Team Bensons

Rated 5 out of 5 stars

Ray was extremely helpful and had all…

Ray was extremely helpful and had all the answers to my questions. He was not pushy unlike some sales people at other stores. He had practical advise when asked and made the process easy. He was honest about delivery and removal costs.

4 August 2026
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Reply from Bensons For Beds - Nottingham208

Thank you for sharing your experience! We're delighted to hear that Ray was so helpful, knowledgeable, and honest throughout the process. It's great to know his practical advice and no-pressure approach made choosing your purchase easy and enjoyable. We'll be sure to pass on your kind comments to him.

Thank you for your positive review - Lauryn at Customer Care 💜

Rated 5 out of 5 stars

The delivery of our bed.

The people delivering the new bed contacted us to let us know what time they would arrive. They were very efficient & worked quickly together, but also made time to explain about the best way to prolong the life of the mattress.

5 August 2026
Unprompted review
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Reply from Bensons For Beds - Nottingham208

We're so pleased to hear that our delivery team provided such efficient service and took the time to offer helpful advice on caring for your new mattress! Thank you for your positive feedback.

Team Bensons

Rated 5 out of 5 stars

Declan made the purchase very easy and…

Declan made the purchase very easy and maximised our savings which was great!

3 August 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased to hear that Declan made your purchase easy and helped you maximise your savings! Thank you for your wonderful feedback.

Team Bensons

Rated 5 out of 5 stars

Good from start to finish

Good from start to finish. Delivered on time all goid

6 August 2026
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Reply from Bensons For Beds - Nottingham208

We're so pleased to hear that your experience was good from start to finish and that your delivery arrived on time. Thank you for your positive feedback!

Team Bensons

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