I had a really positive experience buying my new bed, thanks to Ray! He was extremely helpful, friendly and knowledgeable, taking the time to answer all my questions and making the whole process easy... See more
Company replied
Location
Switch locationUnit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB
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See what reviewers are saying
Bensons have delivered Excellent Customer Service from the start of buying our bed to the end of delivering the bed. Many thanks to all concerned.
Company replied
Very good salesperson. Provision of pillows for a more natural mattress test. Helpful without being pushy. Large choice of mattresses of different types & prices. Good delivery & recycling opti... See more
Company replied
A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs. Alex was very friendly and chatty which made... See more
Company replied
Company details
About Bensons For Beds - Nottingham208
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, United Kingdom
- 1159598967
4.8
Excellent
663 reviews
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Paul and Ian were fantastic!
Paul and Ian were extremely professional and assembled the bed perfectly.
My daughter is so happy and we wanted to say a huge thank you to the company for having clear communication throughout.
10/10 for exceptional customer service!
13 August 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful review! We are so pleased to hear that our team provided professional service and assembled the bed perfectly. It's fantastic that your daughter is happy and that our communication was clear throughout. We truly appreciate your kind words about our customer service!
Team Bensons
A great experience both with purchasing…
A great experience both with purchasing and delivery. Couldn't have been better. Staff at the store and the delivery guys were excellent.
22 July 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear you had such a great experience with both your purchase and delivery. It's wonderful that our store staff and delivery team were excellent. Thank you for your kind feedback!
Team Bensons
Great Experience
Went in looking for a new bed for our new house and the sales associate/manager Declan was amazing! He showed us the new sleep technology, helped us set it up and showed us all the beds with ease. He gave us the best deal and i am so happy with what we picked out.
11 August 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear you had such a positive experience finding a new bed for your home! It's wonderful that our team member was able to provide amazing service, introduce you to new sleep technology, and help you find the perfect bed with ease. We're delighted you're happy with your choice!
Team Bensons
Benson beds ha be a really a good…
Benson beds ha be a really a good selection of beds to fit everyone’s needs !! Shop manager ash at Nottingham store now the products he sells inside out ! Ash was helpful and new product he was selling
8 August 2026
Reply from Bensons For Beds - Nottingham208
Hi John,
Thank you for your fantastic review! 😊 We're delighted to hear you found such a great selection of beds to suit different needs. It's especially wonderful to know that Ash at our Nottingham store was so knowledgeable, helpful, and passionate about the products. We'll be sure to pass on your kind words to him. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist✨
Ray was extremely helpful and had all…
Ray was extremely helpful and had all the answers to my questions. He was not pushy unlike some sales people at other stores. He had practical advise when asked and made the process easy. He was honest about delivery and removal costs.
4 August 2026
Reply from Bensons For Beds - Nottingham208
Thank you for sharing your experience! We're delighted to hear that Ray was so helpful, knowledgeable, and honest throughout the process. It's great to know his practical advice and no-pressure approach made choosing your purchase easy and enjoyable. We'll be sure to pass on your kind comments to him.
Thank you for your positive review - Lauryn at Customer Care 💜
The delivery of our bed.
The people delivering the new bed contacted us to let us know what time they would arrive. They were very efficient & worked quickly together, but also made time to explain about the best way to prolong the life of the mattress.
5 August 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear that our delivery team provided such efficient service and took the time to offer helpful advice on caring for your new mattress! Thank you for your positive feedback.
Team Bensons
Declan made the purchase very easy and…
Declan made the purchase very easy and maximised our savings which was great!
3 August 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear that Declan made your purchase easy and helped you maximise your savings! Thank you for your wonderful feedback.
Team Bensons
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear that your experience was good from start to finish and that your delivery arrived on time. Thank you for your positive feedback!
Team Bensons
Ash was great
Ash was great. No hard sell but explained all the right type of beds & showed what pillows were available. Would highly recommend
2 August 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear that our team member was great and explained all the right types of beds and showed the available pillows without any hard selling. It's wonderful that you would highly recommend us!
Team Bensons
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear you had such a positive experience with both your new mattress and our service! Thank you for sharing your feedback with us. Have a wonderful sleep!
Team Bensons
Didn't feel rush or pressured into…
Didn't feel rush or pressured into making a decision was given time to look around.
Gentleman called Ray took my order was really helpful and informative
1 August 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful review! We're delighted to hear that you felt no pressure and had plenty of time to look around. It's fantastic to know that Roy was so helpful and informative.
Team Bensons
Fantastic service good choice and value…
Fantastic service good choice and value for money
2 August 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're delighted to hear that you experienced fantastic service and found our selection offered great value for money. Thank you for your wonderful feedback!
Team Bensons
Staff at the store in Nottingham very…
Staff at the store in Nottingham very helpful
We have been updated on a regular basis
Delivery drivers very efficient
3 August 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear that our Nottingham store staff were very helpful and that you were kept updated regularly. It's wonderful that our delivery drivers were very efficient. Thank you for your kind feedback!
Team Bensons
Damaged ottoman and non- existent headboard…
Ottoman damaged on arrival and headboard did not even arrive. No explanation given. All had to be reordered leading to another delay. Having spent nearly £4,000 in total with mattress extremely aggrieved at service between ordering and delivery
10 July 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We are very sorry to learn of the issues you experienced with your order, including the damaged ottoman on arrival and the missing headboard, which then required reordering and caused further delays. We would like the opportunity to investigate this matter further and review what happened with your order. Could you please provide your order details via the request we have sent.
Please accept our sincere apologies for the inconvenience and disappointment caused,
Bensons for Beds
Positive experience buying mattress.
Good support in store, everything explained well. No issues at all.
Would shop again in future.
Delivery on time.
Service great.
Staff was great as well and know banter.
11 July 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear you had such a positive experience in our store and that everything was explained well. It's wonderful that you found our staff great and enjoyed the banter. We're also delighted that your delivery was on time and that you would shop with us again!
Team Bensons
From going into the store
From going into the store, to ordering our new bed frame and Mattress, right up to delivery and assembly it has been a most positive experience. The young man in the shop was helpful and knowledgeable and delivery came bang on time, with plenty of texts to keep me informed and updated with progress. The delivery men were wonderful and assembled the bed so expertly. My son now has a wonderful new bed and the only downside is we may have delayed him leaving home by a couple of years! Cannot praise Benson's for beds highly enough.
31 July 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear about your positive experience, from visiting the store to the delivery and assembly! It's wonderful that our team provided such helpful and knowledgeable assistance. We're especially glad the delivery was on time and that your son loves his new bed.
Team Bensons
Reply from Bensons For Beds - Nottingham208
We are so pleased to hear that you had a great experience with our salesman. Thank you for sharing your positive feedback with us!
Team Bensons
The showroom staff were very…
The showroom staff were very supportive, knowledgeable, and patient. They explained everything in a simple way that was easy to understand, even for someone with little knowledge about mattresses and beds.
I had a great experience in the showroom. Ash support staff took the time to explain each mattress, its features, and the benefits of each option. His friendly approach and excellent customer service made choosing the right mattress much easier. I would highly recommend this showroom to anyone looking for expert advice and a great shopping experience.
28 July 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful review! We're delighted to hear that Ash and our showroom team provided knowledgeable, patient support and helped make choosing your mattress easy. We really appreciate your recommendation and look forward to welcoming you again in the future😊
Reply from Bensons For Beds - Nottingham208
Thank you for your kind feedback! We're delighted to hear that you received excellent service and helpful advice from our team. We really appreciate your review and hope you enjoy your new order! 😊
The expereince has been very good
The expereince has been very good. The staff really guided and helped us choose the right product.
22 July 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear that your experience was very good and that our staff provided excellent guidance in helping you choose the right product. Thank you for your feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
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