After being recommended to Bensons I couldn't have been more impressed. In store Brad was helpful,knowledgeable & polite. He helped to get me the best deal for my money. Delivery service was second to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the staff in store through the to delivery drivers ,faultless service. Was contacted few days before delivery with 2hour time slot. On the day contacted couple of hours before delivery reducin... See more
Company replied
We dealt with Shaun in the Plymouth Coypool store Excellent communication helped explain each mattress we tried and how it would help our health conditions Didn’t make us feel we needed to buy... See more
Company replied
Our salesman showed us many different options to suit all budgets and we didn't feel pressured towards any particular Brand or budget. The buying process was straight forward and easy with great level... See more
Company replied
Company details
- #80 of 227 best companies in Bedroom furniture shop
- #43 of 116 best companies in Bed shop
- #29 of 85 best companies in Bedding Shop
- #29 of 84 best companies in Mattress Shop
About Bensons For Beds - Plymouth748
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit C Coypool Road, Marsh Mills, PL7 4TB, Plymouth, Devon, United Kingdom
- 1752336707
4.8
Excellent
387 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good range of products, knowledgeable staff and no pressure
Steve at the Plymouth branch was great! He was knowledgeable, relaxed and not pushy, possibly even funny(?!). It was good to see a bit of personality, which helped put us at ease so we could make an informed choice on our new purchase and not feel pressured.
11 October 2025
Unprompted review
Reply from Bensons For Beds - Plymouth748
We're happy to hear that you had a great experience at the Plymouth branch! It's wonderful that you felt at ease and were able to make an informed decision. We appreciate your positive feedback. – Lauryn at Customer Care 💜
A refreshingly relaxed shopping experience
I don't usually feel comfortable in showrooms/ furniture shops or chatting with sales teams, but the team at Bensons Beds in Plymouth was complety different. From the moment I walked in, Steve introduced himself and invited me to take my time browsing, offering help only if I wanted it.
His support in helping me find the right bed was hugely appreciated. There was no pushy sales talk- just relaxed conversation and helpful information that allowed me to make an informed choice. Thank you, Steve, for making the process so easy!
3 October 2025
Unprompted review
Reply from Bensons For Beds - Plymouth748
Thank you for sharing your lovely experience! We’re so pleased Steve made you feel comfortable and supported throughout your visit, without any pressure. We’ll be sure to pass on your thanks to him!
Enjoy your new bed!
Best Wishes,
Megan
The Bensons for Beds Care Team
Very helpful and knowledgeable sales person
Very helpful sales person.
Good value for money.
Wide range of choice.
30 September 2025
Reply from Bensons For Beds - Plymouth748
We're happy to hear that our sales team was helpful and that you found great value and selection. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
From start to finish the transaction was perfect
From start to finish the transaction was perfect Tom at bensons was great didn’t bully to make a sale the mattress and pillow I bought is so comfortable together perfect all the way.
2 October 2025
Reply from Bensons For Beds - Plymouth748
We're happy to hear that the transaction was perfect from beginning to end. We're so glad you find the mattress and pillow comfortable and appreciate the positive feedback regarding the service you received.
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Plymouth748
We're glad our service met your needs. We apologise for the volume of messages and will review our communication practices. Thanks for your feedback.
Thank you,
Lauryn at Customer Care
Steve was very helpful and informative…
Steve was very helpful and informative making a difficult decision easy
27 September 2025
Reply from Bensons For Beds - Plymouth748
Thank you for your feedback!
We’re glad Steve was able to make your decision easier with his helpful and informative service. We appreciate your support,
Megan at Customer Care
Good service got what I asked for bed…
Good service got what I asked for bed great very comfortable fits nice in my room perfect size staff brilliant would order and recommend anytime
17 September 2025
Unprompted review
Reply from Bensons For Beds - Plymouth748
We're happy to hear that you received good service and that the bed is very comfortable and the perfect size. We appreciate your recommendation and your order.
Thank you,
Lauryn at Customer Care.
There was no high pressure selling
There was no high pressure selling, we were allowed to roam around the store to make our own choice , and Gavin was close by to answer any questions.
Everything was explained to us ,the experience of bed buying couldn't have been more relaxed. I would recommend Bensons to anyone
15 September 2025
Reply from Bensons For Beds - Plymouth748
We're so glad to hear that you had a stress-free shopping experience at Bensons! Our team believes in giving customers the freedom to make their own choices while providing expert assistance. Thank you for recommending us!
GREAT FAMILY ATMOSPHERE
GREAT FAMILY ATMOSPHERE. NOTHING WAS TOO MUCH TROUBLE. CREDIT TO THE STAFF FOR MAKING SPENDING MONEY FEEL ENJOYABLE.
14 September 2025
Reply from Bensons For Beds - Plymouth748
Thank you for your kind words! We pride ourselves on creating a welcoming and enjoyable experience for our customers. Our staff will be thrilled to hear about your positive experience. Thank you for choosing us!
Excellent service &knowledge noted the…
Excellent service &knowledge noted the salesman very helpful thankyou
5 September 2025
Reply from Bensons For Beds - Plymouth748
We appreciate your positive feedback! We're happy to hear that our salesman was helpful and provided excellent service. Thank you for choosing us!
Best Wishes,
Megan at Customer Care
Excellent salesperson
Excellent salesperson. Very knowledgable and helpful. Great choice and layout of shop.
1 September 2025
Reply from Bensons For Beds - Plymouth748
Thank you for your kind words! We pride ourselves on having knowledgeable and helpful salespeople to assist our customers in finding the perfect products. We're glad you enjoyed our shop's layout as well. We look forward to seeing you again soon!
Reply from Bensons For Beds - Plymouth748
Thank you for the positive feedback! We take pride in providing exceptional service and we appreciate your support. 😊
Helpful staff
On our arrival we were met by a warm welcome, and a please browse any help needed just ask also very informative on the products.
30 August 2025
Reply from Bensons For Beds - Plymouth748
We appreciate you sharing your experience! We're so glad to hear that you received a warm welcome and found our team to be informative and helpful.
Take care,
Megan at Customer Care
The young lady that helped in the…
The young lady that helped in the Plymouth store and gave us all the information we needed and was very quick and efficient with everything
20 August 2025
Reply from Bensons For Beds - Plymouth748
Thank you for the kind words! Our team at the Plymouth store takes pride in providing efficient and helpful service to our customers. We're so happy to hear that you had a positive experience with our team. We value your feedback and hope to see you again soon!
No pressure to buy
No pressure to buy, Tom was exceedingly helpful and positive good shopping experience
16 August 2025
Reply from Bensons For Beds - Plymouth748
We're happy to hear that you had a positive shopping experience with us Mr Reardon! We appreciate your kind words and are glad that our team was helpful. Take care, Megan at Customer Care
The salesman steveI spoke to was spot-on…
The salesman I spoke to was spot-on down to earth knew what I should’ve wanted
9 July 2025
Unprompted review
Reply from Bensons For Beds - Plymouth748
Thank you for your positive feedback! We take pride in our knowledgeable and down-to-earth sales team to ensure you get exactly what you need. We appreciate your business and hope to see you again soon, Megan at Customer Care
Brilliant sales team.
The sales team could not have been more helpful. They offered information and advice which affected our purchase. They were all so patient, treating us with courtesy and humour on the several occasions we visited the store to make a decision on which mattress to buy. We were impressed with their professionalism.
6 June 2025
Reply from Bensons For Beds - Plymouth748
We're happy to hear that our sales team was so helpful during your mattress selection process. We appreciate your positive feedback regarding their patience, courtesy, and professionalism. Thank you for choosing us, Megan at Customer Care
Excellent customer service
Gavin was really helpful. No pressure to buy anything. We wanted to have a look at the Simba mattresses as we've been looking at them online for a while. Gavin advised us to try them and then showed us some others that are just as good. Well we chose a Slumberland mattress that I. Our opinion was better than the Simba. Gavin also gave us a couple of extras. He was very helpful and is a credit to Bensons for beds.
16 June 2025
Reply from Bensons For Beds - Plymouth748
We're glad you enjoyed your experience. It's great to hear that you found our team member helpful and informative during your visit, and that you found a mattress that suits your needs perfectly. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Plymouth748
Thank you so much for leaving us a 5 star review Colin. Take care, Megan at Customer Care
Staff are very helpful and…
Staff are very helpful and knowledgeable. We are very happy with the sales and customer service we received and would definitely recommend bensons for beds.
29 May 2025
Reply from Bensons For Beds - Plymouth748
We appreciate your positive feedback! We're happy to hear that you found our staff helpful and knowledgeable, and that you're pleased with the service you received. Thank you for recommending us, Megan at Customer care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.