From the first time we went to the showroom we received immaculate service, right through to delivery day. The store manager was incredibly knowledgeable and helped us decide what was best for us. The... See more
Company replied
Location
Switch locationUnit 2 Pelican Retail Park, Claydons Lane, SS6 7UP Rayleigh, Essex, GB
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See what reviewers are saying
We had a really good experience at Benson's for bed, the salesman was very helpful he did not pressurise us even though we spent such a long time in the shop trying every bed! Hopefully we have chosen... See more
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Ordered from showroom, clear precise delivery date which was honoured. Driver messaged early on day of delivery and him and his mate arrived spot on time. Shoes off and delivered all 4 boxes to o... See more
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Great instore experience. The chap who dealt with me, Hamza, was really professional and seemed to go the extra mile. I was tested for mattress tension and shown at least 5 mattresses and different be... See more
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Company details
About Bensons For Beds - Rayleigh543
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Pelican Retail Park, Claydons Lane, SS6 7UP, Rayleigh, Essex, United Kingdom
- 1268776376
4.8
Excellent
309 reviews
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Very helpful friendly and helpful with and…
Very friendly and helpful with and advice on the product we were looking at without pressure to buy .
28 August 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate your positive feedback! We're happy to hear that you found our team friendly and helpful, and that you felt no pressure during your visit. Take care, Megan at Customer care
Good selection of beds to choose from
Good selection of beds to choose from, staff really friendly and knowledgeable.
15 July 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for the great review! We pride ourselves on offering a wide selection of beds and having a friendly and knowledgeable staff. It means a lot to know we are living up to our standards. We appreciate your business and hope to see you again, Megan at Customer Care
Helpful and knowledgable staff
Helpful and knowledgable staff, reasonable delivery time but delivery and recycle cost are high. Mattress due to be delivered next week. Hopefully, all goes well or it will warrant another review!!
12 July 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your review! We are happy to hear that our staff was helpful and knowledgeable, and we apologise that you feel our delivery and recycle costs are high. We will make sure your mattress is delivered on time next week and we hope it meets your expectations. Thank you for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Rayleigh543
Thank you for your kind review! We are so glad our assistant was able to provide knowledgeable and helpful service. We strive to provide the best experience for our customers. Thank you for choosing us, Megan at Customer Care
Great instore experience
Great instore experience. The chap who dealt with me, Hamza, was really professional and seemed to go the extra mile. I was tested for mattress tension and shown at least 5 mattresses and different beds. Probably spent about an hour there and am really satisfied that I have the best one for me. I have arthritic neck and spine and felt that was considered during the purchase. Not delivered yet so can't comment on that but very positive experience so far.
4 July 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your kind words! We are so happy to hear that Hamza provided exceptional service and helped you find the perfect mattress for your needs. We strive to go above and beyond for our customers and we can't wait for you to try out your new mattress. Thank you for choosing us, Megan at Customer Care
Store clean well laid out.staff very…
Store clean well laid out.staff very polite and friendly.very informative on the bed and other things that I was purchasing.
15 June 2025
Reply from Bensons For Beds - Rayleigh543
We're happy you found our store clean and well-organized. It's great to hear that our staff was polite, friendly, and informative during your purchase!
Take care, Megan at Customer Care
Good products, knowledgeable staff
(On behalf of my uncle who doesn't do the internet). Was well looked after by James who was extremely helpful and very knowledgeable about the products. Explained what I needed and came away very satisfied wirh the buying experience
10 June 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate you sharing your uncle's positive experience with us Davina. It's great to hear that he felt well-supported and informed during his purchase. We're glad he was satisfied with the assistance provided, Megan at Customer Care
Excellent service
31 May 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your 5 star review Susan. We hope you love your new order, Megan at Customer Care
great customer service and good designs
Great customer service and a good knowledge of products, that they had in store and on line, was not over barring on you to buy there and then, so made looking more relaxing and unrushed, from initial testing of mattresses, the one we picked was best for my back, until it arrives and I can try it out over a few weeks, it is at this time unfeasible to give a definitive answer, as to whether it is good or not, every step of purchasing was made easy and relaxing by the staff member
31 May 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your review Mr Nichols! We're happy to hear that you experienced great customer service and product knowledge in a relaxed environment. We hope your new mattress provides the back support you need. We appreciate your feedback, Megan at Customer Care
The customer service advisor in the…
The customer service advisor in the showroom, he was polite and knowledgeable.
31 May 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate your positive feedback. We're glad that our advisor was polite and knowledgeable. We value your custom and hope to see you again, Megan at Customer Care
Rayleigh
Vicky at Benson for bed Rayleigh was so helpful. We didn't quite know what we wanted. She talked us through every aspect made us try several types of mattress and then explained and tried out pillows.
Very happy with how our experience was
24 May 2025
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that our team member was so helpful and informative during your visit. We appreciate you taking the time to share your positive experience with us. Thanks for your feedback, Megan at Customer Care
thankyou James
james looked after me very well selected good choices for me made choosing easy
23 May 2025
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that you had a positive experience and that we made your choice easier. Thank you for your kind feedback; we appreciate it. Take care, Megan at Customer Care
Reply from Bensons For Beds - Rayleigh543
Thank you for your review! We are thrilled to hear that Kaley provided excellent service and helped you choose the perfect bed. We pride ourselves on having knowledgeable and friendly staff to assist our valued customers. We hope you enjoy your new bed and look forward to serving you again in the future.
Bed delivery
We had to change our delivery several times without any problems.
Delivery was on time with great communication and the guys who delivered where very professional.
6 May 2025
Unprompted review
Reply from Bensons For Beds - Rayleigh543
Thank you so much for your positive feedback! We are thrilled to hear that our team was able to accommodate your changing delivery schedule with ease and that you were satisfied with our on-time delivery and professional service. We appreciate your business and look forward to serving you again in the future.
I wanted to buy a single mattress.
I wanted to buy a single mattress.
When we arrived Hamza asked what we required and told us where they were situated and showed me various types.
Hamza was very helpful and not at all pushy which makes a change as if that happens I usually leave the store.
Well done Hamza, he made the visit very easy and helpful, and would recommend the store highly.
1 May 2025
Reply from Bensons For Beds - Rayleigh543
Thank you for your kind words! We're so glad Hamza provided you with exceptional service while shopping for a mattress. Customer satisfaction is our top priority and we're happy to hear you had a positive experience. We look forward to seeing you again soon!
Sleep well,
Team Bensons💜
Our salesman’s was very knowledgeable…
Our salesman’s was very knowledgeable and patient helped us chose the best mattress for us based on our needs rather than cost which is honest and in this day and age refreshing would highly recommend benson beds Rayleigh weir
25 March 2025
Reply from Bensons For Beds - Rayleigh543
We're happy to hear that our salesman was so helpful and knowledgeable! It's great to know that they helped you find the perfect mattress based on your needs. Thank you for recommending our store, Megan at Customer Care
Reply from Bensons For Beds - Rayleigh543
We appreciate your kind words! We're glad you found our staff helpful and the shop pleasant. Thank you for your review, Megan at Customer Care
All went well very staff helpful.
12 March 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate your positive feedback! We are so glad our helpful staff made your experience a success. Thank you for choosing us, Megan at Customer Care
New bed
Excellent service, young an was polite and efficient, I intended to buy an electric bed, but didn’t find it suitable, given that he may have been working on commission and that I was prepared to pay for an electric bed, he didn’t try to sell me a top of the range bed, in fact advised that Bensons own make base at half the price of another make would be just as good and I would only be paying for a colour choice. Highly delighted with the price and got extra 20% off, free quality mattress protector and care kit. And two hour delivery slot. It was quite pricy to have my old bed taken at £100 but they refunded after I found council will take it for £22 or charity will take it if in good condition.
1 March 2025
Reply from Bensons For Beds - Rayleigh543
We appreciate your positive feedback! We're happy to hear that you found our service excellent and the team member polite and efficient. We're glad you were delighted with the price and the additional offers. Thank you for sharing your experience, Megan at Customer Care
I bought a mattress and Dunlopillo 2 Pillows
I bought a mattress and 2 Dunlopillo pillows.When I was laying on the bed testing the mattress I also tried a pillow. The pillow felt so comfortable .The mattress and pillows were delivered on 13.02 2025.I tried it for about 30 mins but it was too hard and thick to sleep on. I returned them both to the shop and was told that they could exchange pillows. She then said what we should have been told to do was to sit in them on a chair for a couple of days or bang them on our knees.We were not told this when we purchased them or we would not have bought them. She said the ones in the shop were already broken in .It is the first time that I have ever heard of braking in a pillow .
13 February 2025
Unprompted review
Reply from Bensons For Beds - Rayleigh543
We appreciate your feedback. We're sorry the pillows were too firm and you weren't informed about the breaking-in process. We'll review our customer service to ensure everyone receives complete information in the future. Thank you for bringing this to our attention, Megan at Customer Care
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