My Wife was ill at the time and mattress needed replacement [over 30 years old]. Nurses insisted on 9in, and its comfortable. My Wife never made it to return to our home & I find impossible to lift o... See more
Company replied
Location
Switch locationUnit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN Reading, Berkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience buying at Reading store as the Reading store staff helped me in buying beds and mattress for a good deal. I haven’t received my products as they are scheduled 3 weeks from the day I... See more
Company replied
The sales lady was knowledgeable and helpful and the delivery men, John and Tom were polite and efficient. On a very rainy day, they were careful to make sure the packaging was dry before taking it up... See more
Company replied
The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming a... See more
Company replied
Company details
About Bensons For Beds - Reading388
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN, Reading, Berkshire, United Kingdom
- 1189337973
4.7
Excellent
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Reading388
Thank you for taking the time to leave us this positive feedback Adeel!🙌 Sleep well, Megan at Customer care
Was a lovely staff member
Was a lovely staff member, was great prices and deals and lots of options to choose from. Great staff
28 February 2025
Reply from Bensons For Beds - Reading388
We appreciate your positive feedback! We are happy you found our staff lovely, prices great, and options plentiful. Our team is dedicated to providing excellent service.
Take care, Megan at Customer Care
A good experience.
When it comes to beds, you can't buy them on line, guidance is required. The salesman was very friendly, helpful and knowledgeable without being pushy. It was a very good experience.
27 February 2025
Reply from Bensons For Beds - Reading388
We're glad you enjoyed your experience. It's great to know the salesperson was helpful and knowledgeable. We appreciate you sharing your feedback, Megan at Customer Care
Bensons Beds Experience
lots of different styles of beds to look at, assistants were very helpful and friendly, would definitely use again
26 February 2025
Reply from Bensons For Beds - Reading388
We're so glad to hear that you appreciated the variety of beds and found our assistants helpful and friendly. Thank you for saying you would use us again, Megan at Customer Care
Reply from Bensons For Beds - Reading388
We're happy to hear that we were helpful and friendly! Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Staff were very patient and…
Staff were very patient and accommodating to my Son who has Autism and MS.
They took their time explaining things in a way that my lad understood and were very helpful with his mobility issues
11 February 2025
Reply from Bensons For Beds - Reading388
We appreciate you sharing your experience. We're happy to hear that our staff were patient and accommodating, taking the time to explain things clearly and assist with mobility issues. Thank you for your feedback, Megan at Customer Care
Excellent service
31 January 2025
Reply from Bensons For Beds - Reading388
Thank you for your 5 star review Mr Mitchel. We appreciate your kind words, Megan at Customer Care
Manager polite knowledgeable nice very…
Manager polite knowledgeable nice very very helpfull
29 January 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that you found the manager to be helpful, knowledgeable, and polite. We appreciate your positive feedback, Megan at Customer Care
Excellent service!
Excellent service from polite and knowledgeable Muhammad at your Reading (Link Retail Park) store. I am a returning customer - was so pleased with my last purchase and transaction that I went back and was not disappointed. Thank you!
25 January 2025
Reply from Bensons For Beds - Reading388
We're happy to hear about the excellent service you received at our Reading store. It's wonderful you were pleased with your recent purchase and returned. Thank you for your positive feedback,
Megan at Customer Care
Great welcome from Rita who was very…
Great welcome from Rita who was very knowledgeble on tempur mattress and explained the range to us with good advice. We were not rushed and with time to decide we returned that day to make our purchase.
They had an offer on and therefore were good on price. We will visit again for our next purchase. Thanks.
28 January 2025
Reply from Bensons For Beds - Reading388
We appreciate you taking the time to share your experience! We're happy to hear that you felt welcomed and well-informed about our mattress selection. It's great to know you were able to make a confident purchase with us, and we look forward to your next visit!
Thank you,
Megan at Customer Care
Happy Customer
The service from the member staff was excellent, from asking sensible questions on what were our requirements to explaining the benefits of the various options available. He was very knowledgeable and helped us make the right decision on which bed and mattress met our requirements
17 January 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that the team member offered excellent service by asking sensible questions and explaining the benefits of the options available. It's great to know that their knowledge helped you make the right decision.
Thank you,
Megan at Customer Care
Fantastic sales person
Fantastic sales person, Sami who gave great advice and a fair deal. No pressure sale and worked to meet our criteria. Would happily recommend!
15 January 2025
Reply from Bensons For Beds - Reading388
We're happy you had a positive experience. It's great to hear that the sales person provided helpful advice and a fair deal without pressure. We appreciate your recommendation, Megan at Customer Care
Punctual and efficient
Punctual and efficient. Collected and packaged up the return very efficiently.
14 January 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that our service was punctual and efficient for your return. Thank you for your positive feedback; we appreciate it very much.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Reading388
We're happy to hear that our staff was helpful and provided great service. We appreciate your positive feedback and are grateful for your review.
Take care,
Megan at Customer Care
Bensons for Beds is a great shop
The Sales Manager was very helpful when purchasing the mattress. We came home very pleased. We look forward to receiving our new mattress at the end of January
4 January 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that the sales manager was so helpful and that you are pleased with your purchase. Thank you for your positive feedback, Megan at Customer Care
I went to choose a mattress and the…
I went to choose a mattress and the sales assistant called Mohammed was very knowledgeable and helpful . He advised us on what was best according to our requirements. He was very efficient therefore we purchased a mattress there and then . We will be coming back to him for any future purchases . All in all it was a very positive and pleasant experience. Well done Mohammed and thank you so much for all of your help it was very much appreciated.
4 January 2025
Reply from Bensons For Beds - Reading388
We appreciate you sharing your positive experience! We're so glad that our sales assistant was knowledgeable and helpful in assisting you to choose a mattress that met your needs. We are happy you found the experience pleasant and efficient. We look forward to assisting you again in the future! Take care, Megan at Customer Care
High quality of furniture 👍🏼
High quality of furniture 👍🏼 , and many thanks for Sami he was a very helpful person .
5 January 2025
Reply from Bensons For Beds - Reading388
We're happy to hear that you appreciate the furniture's quality. We are also glad that our team member was helpful. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Reading388
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service
I visited the store over the festive period. I was impressed by the customer service provided by Sami. He was Friendly, knowledgeable and helpful.
I’d recommend this store for any bedding needs as the provides a wide range of products.
20 December 2024
Unprompted review
Entire team was brilliant
Entire team was brilliant, gave a very good information about the products and very helpful and professional for the entire service. Delighted customer !
20 December 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.