Bensons For Beds - Reading388 Reviews 289

Very helpful advice given by Shayne on mattresses, no hard sell, just good information.

The salesperson took the time to ask what I was looking for rather than simply trying to sell me something. He gave me the opportunity to try out the products on offer and, after listening to my requirements, showed me the available options and clearly explained the benefits of each. His approach was informative and helpful, without any unnecessary sales pressure or excessive sales talk.

Customer service was great
And I was kept informed throughout

I recently purchaces a bed,matress and a headboard in their store in Reading. Ambika was very helpful and attentive and helped us to make the right chioce. Later I had to make changes to our order and both Ambika and the manager were very helpful and attentive, and amended our order without a hussle, which I am very pleased about.

Great advice and help from the friendly, attentive salesman.
Not hurried or pressured.
Good selection of beds.
Clean and welcoming showroom.

The in shop experience was great and we really benefitted form the expertise of the representative in store.
When it came to the delivery the team went out of their way to be helpful as the old mattress was veery heavy and difficult to move and the house design makes it very difficult too. They were very good, but due to the challenges it took quite a bit of time - apologies to anyone they then arrived late too.

If I am being totally honest, the sales person was really trying to up sell throughout our time in store. At no point were we asked our budget or even our needs, the sales person was particularly trying to push a certain mattress and I had to be quite adamant what we actually wanted. The same person then insisted I have a good review and even just phoned me to chase her review on Trust Pilot which I find rather odd! No doubt we will be pleased with the mattress we purchased but the sales approach was not how I would want to be dealt with. The time in store was expeditious but only because it was pushed along by the sales person not because we had limited time. A little disappointing really we have brought from store before and this was not the approach 😔

John had a good telephone manner & sounded friendly and efficient .The delivery was right in the middle of the predicted time slot & we were called 30 mins before arrival . The two worked well as a team & both the collection of the old mattress & delivery of the new one went without a hitch despite stairs with two turns & a large wall mirror to avoid .

Great customer service

1st class delivery informed all the way of time etc .delivery was amazing very profesional helpful and friendly guys excellent taking my old mattress and put the new one carefully on the bed all unwrapped and packaging taken away .am very impressed .thank you bensons.

The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming and Mohammed is very knowledgeable. We ended up buying 3 beds instead of 1, which we had initially planned for!
Thanks Mohammad!
Rohit

We recently purchased a mattress from Bensons for Beds and the whole experience was excellent. From the customer service at the shop to payment and delivery, everything was straightforward and quick. In just a few days, we had our new mattress delivered to our home. I highly recommend!

The sales process at the Reading store was excellent. Very helpful in guiding us to our purchase decision. The delivery process was also excellent. The 2 delivery guys were friendly and efficient. Communication was outstanding through the whole process. We can highly recommend Bensons for Beds.

Very good & efficient service received

The lady Rita in reading was very helpful and polite helped with all my needs and gave great advise on best quality and conditions for a great bed and a large range or variety materials for making the bed

Extremely satisified with overall services and staff especially the support provided by the store Manager Muhammad was exceptional. Highly recommended.

“I had one of the best customer service experiences at Bensons for Beds. The store manager, Muhammad, was a superb person — extremely helpful, professional, and welcoming. Excellent service throughout.”

The sales assistant had good product knowledge and was able to guide us.
The discount was a strong factor in our decision.
We have yet to receive the bed so we cannot comment further at this time.

Muhammad was brilliant. Really helped us choose the best bed for us.

We are really pleased with our new bed and looks lovely in the bedroom. The sales man was great but the only down side was it felt like he was constantly around us and we felt like we didn’t have enough breathing space to look/discuss with out him always appearing. Other than that small issue all went well with the ordering etc.