We had a great delivery experience this morning both driver & mate were polite & friendly! They put our new mattress on to our existing frame unpackaged it and explained to air out the mattress to get... See more
Company replied
Unit 2 Great Eastern Retail Park, Beale Way, S62 6EJ Rotherham, South Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had a great delivery experience this morning both driver & mate were polite & friendly! They put our new mattress on to our existing frame unpackaged it and explained to air out the mattress to get... See more
Company replied
Allthought the furniture I bought now looks nice I was disappointed with the way it were to start with 4 items bought 3 were damaged the boxes were damaged and stuck up with tape or wet and bust the c... See more
The salesman was excellent. He was knowledgeable about all products. He listened and advised. He stood back and let us take our time and he considered our responses. There were so many options of pri... See more
The staff at Rotherham branch of Bensons were brilliant. Due to unforeseen circumstances, I needed to delay my bed for several months. This was not a problem and, when I was finally able to receive my... See more
Written by the company
Unit 2 Great Eastern Retail Park, Beale Way, S62 6EJ, Rotherham, South Yorkshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful went above and beyond to help me out
Excellent face to face sales team and good quality products at an affordable price
Served by John who was helpful, knowledgeable and honest. Listened to what I asked for.
Bought two beds/mattress also with a good discount.
Great easy purchase.
Thank you
Very friendly lady made my purchase easy, and was very knowledgeable of the mattress I required, for my condition
Very helpful and knowledgeable staff.
Great choice of beds, good value.
The assistant was very pleasant, patient and knowledgeable . She didn’t rush me or rush me in my decision. The delivery was arranged for 2-3 weeks .
A pleasant experience. Would definitely recommend Bensons and would shop there again.
It is the first time I have ever had to shop for a n adjustable bed. I have severe osteoarthritis.
I chose Bensons, and also Dreams after I had researched online. Bensons was first and I didn't have to any further! Amazingly, as the lovely lady showed me the bed in the shop, it had everything I needed it to have. So I didn't go to Dreams.
My experience was delightful, kind and understanding.
The lady deserves special thanks for her excellent customer service.
Purchased Divan ottoman bed & headboard, all staff were friendly and helpful and had good knowledge of the different types of beds
The whole process took about 20 mins the assistant was polite, knowledgeable the products were great value for money the store was clean i was offered to test the products.
We are returning customers to Bensons For Beds. The staff are knowledgeable and helpful without being over bearing. Our questions were answered in detail and we had the undivided attention of the salesperson to help us reach our decision.
The assistant who was at the shop was very helpful and I also found he did not bother me until I needed his help which I was very grateful of.
The staff were very polite and really helpful. She wasn’t pushy with any sales talk. Just gave advice and encouraged us to try as many different products possible.
Mattress that we ordered didn't arrive, kept getting emails pushing the arriving date back further, our child was sleeping on a blow up bed after moving ro our new home. We cancelled the mattress in the end as we had to order another to come sooner. They are now still trying to claim back delivery charges which I feel should be given as a good will gesture given the hassle we have had
Spoke to John at length who explained different types of mattress and we're able to see and try before buying
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.