We had a great delivery experience this morning both driver & mate were polite & friendly! They put our new mattress on to our existing frame unpackaged it and explained to air out the mattress to get... See more
Company replied
Unit 2 Great Eastern Retail Park, Beale Way, S62 6EJ Rotherham, South Yorkshire, GB
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We had a great delivery experience this morning both driver & mate were polite & friendly! They put our new mattress on to our existing frame unpackaged it and explained to air out the mattress to get... See more
Company replied
Allthought the furniture I bought now looks nice I was disappointed with the way it were to start with 4 items bought 3 were damaged the boxes were damaged and stuck up with tape or wet and bust the c... See more
The salesman was excellent. He was knowledgeable about all products. He listened and advised. He stood back and let us take our time and he considered our responses. There were so many options of pri... See more
The staff at Rotherham branch of Bensons were brilliant. Due to unforeseen circumstances, I needed to delay my bed for several months. This was not a problem and, when I was finally able to receive my... See more
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Unit 2 Great Eastern Retail Park, Beale Way, S62 6EJ, Rotherham, South Yorkshire, United Kingdom
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Jude made the 1st time experience of buying a bed very quick and easy. She also was very helpful in explaining the different kinds of mattresses to us.
Chris in the store was very good, very clear with good info with no pressure. He made an easy transaction. The bed looked good and was very comfortable, can’t wait to get ours.
We were able to look round without being pestered and then sales assistant provided any information we required and recommended the best mattresses for our needs
Good quality, prompt service and delivery dates … easy 0% finance !
We knew certain things we wanted but not having bought a bed for a number of years it was confusing and more expensive than we realised
However, John, the salesman was both knowledgeable and helpful in guiding us through the process of choosing the right bed for us .
Excellent service by Helen went above and beyond to help us and make sure we hopefully have the right mattress
The member of staff remembered us from previous visits. Gave us the help we needed. Offered information at the right times. Never felt pressured into products we didn’t need which is a welcome relief.
Informative staff helpful not pushy
Very knowledgeable about products
Visited my local benson beds for a new mattress , the sales advisor was very knowledgeable, showed me all different mattresses and explained the difference , I had a very fussy teenager with me that took ages to decide what she wanted and tried every bed in the shop , the sales guy was not pushy at all and I think if I’d have walked away purchasing nothing he would have been fine with it . So a 👍 for benson beds .
Experience was absolutely great.Helen at Rotherham was above and beyond with customer service. Loads of offers on which can be confusing at certain times. But made the trip worthwhile.
Very helpful and informative staff member.
Made our visit very easy.
Really good customer service, made my visit and lurches very comfortable
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