The whole process in store was efficient and we didn't feel under pressure. We got a quick delivery date and we're kept informed by the driver. All on all a good experience.
Location
Switch locationUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The... See more
Company replied
From walking into the store to actually receiving my new mattress I couldn’t have asked for more .. the sales team were very friendly and helpful and I was updated about the process frequently.. the d... See more
Company replied
Brilliant delivery team, good product. I would of given 5 stars if it wasn't for the Crystal Peaks Store telling me that I didn't love my son enough for not buying him a mattress that cost 3K. I would... See more
Company details
About Bensons For Beds - Sheffield628
Written by the company
Contact info
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, United Kingdom
- 1142486489
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10/10 service
Christopher was very friendly, helpful and made the process very easy.
What a great bunch of staff
What a great bunch of staff, helpful, listened and recommended without being pushy for a sale. Purchased a tempu bed with them.
Great customer service
Great customer service
The lady in the shop was super knowledgable and helpful.
Brilliant advice
Brilliant advice, great customer care, and a computerized mattress to tell you exactly what sort of mattress you need. I definitely recommend Bensons for Beds!
Knowledgeable and extremely helpful…
Knowledgeable and extremely helpful staff. We stated what we wanted, and every option was either shown or explained. We ended up coming away with exactly what we wanted plus a couple of extras. Thank you.
Staff very helpful store had a good…
Staff very helpful store had a good variety of beds and mattress
Kate was very helpful and knowledgeable…
Kate was very helpful and knowledgeable about the products on offer. She spent time with us explaining how to choose the right mattress for us, without applying any pressure to purchase. We were very pleased with the whole experience and placed an order the same day.
All the sales team were so helpful,at…
All the sales team were so helpful,at Drake house realtal Park Sheffield.
A knowledgable and helpful member of…
A knowledgable and helpful member of staff
We were allowed to take our time on making a choice and did not feel pressured into making a purchase.
The assistant was very helpful and made…
The assistant was very helpful and made us feel at ease and comfortable . He provided useful information and was honest with us .
Excellent service.
Sound advice given and was not rushed over an expensive. Excellent friendly service.
Bed base
Pick our bed base on website went to shop at drake house Sheffield to check it out nice guy told us about it.can not say about delivery yet as not been delivered yet.will rate delivery when it comes.
Brilliant staff
Brilliant staff - extremely helpful and friendly
We also got a fantastic deal on the bed we purchased
Thanks everyone
Great experience
Made welcome straight away friendly staff.
The sales person we had was very knowledgeable and answered every question we had we made 2 purchases very happy
Overall good experience
Website easy to navigate and the staff in store gave good advice without pushy sales
Bensons 10 year Guarantee
Bought an expensive mattress 3 years ago and unfortunately there was a manufacturer fault on the seams. Phoned Bensons and a repair technician was sent out, who said it could be repaired however wouldn’t come with a guarantee. Spoke with Bensons again who gave us a credit note for a new mattress. Went to Drakehouse and was able to find a similar mattress (as the other one was no longer available) and the manager gave us a deal on a new mattress without having to spend too much more. All arranged in a short time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







