The whole process in store was efficient and we didn't feel under pressure. We got a quick delivery date and we're kept informed by the driver. All on all a good experience.
Location
Switch locationUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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See what reviewers are saying
We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The... See more
Company replied
From walking into the store to actually receiving my new mattress I couldn’t have asked for more .. the sales team were very friendly and helpful and I was updated about the process frequently.. the d... See more
Company replied
Brilliant delivery team, good product. I would of given 5 stars if it wasn't for the Crystal Peaks Store telling me that I didn't love my son enough for not buying him a mattress that cost 3K. I would... See more
Company details
About Bensons For Beds - Sheffield628
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, United Kingdom
- 1142486489
4.8
Excellent
378 reviews
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Welcoming staff
Welcoming staff, very helpful, not pushy at all and let us get on with it. Very friendly and funny sales man.
22 July 2025
Reply from Bensons For Beds - Sheffield628
We are thrilled to hear that our staff made your experience with us welcoming and enjoyable. We always strive to provide a helpful and non-pushy environment for our customers. Thank you for your kind words and we hope to see you again soon, Megan at Customer Care ❤️
Reply from Bensons For Beds - Sheffield628
Thank you for your feedback! We strive to provide a comfortable and stress-free shopping experience for our customers. Your satisfaction is our top priority. We appreciate your support! Megan at Customer Care😊
Reply from Bensons For Beds - Sheffield628
Thank you for the kind words! We take pride in providing excellent customer service without being pushy. We appreciate your business, Megan at Customer Care
The company were polite and very…
The company were polite and very helpful and found the right mattress for me. I was surprised how expensive it was my last bed cost less than the price of a mattress but I needed it. Delivery was quite expensive too I wouldn’t have bought it full price
10 July 2025
Reply from Bensons For Beds - Sheffield628
Thank you for choosing our company for your mattress needs! We're glad to hear that our team provided excellent service and helped you find the perfect mattress. We understand the price may seem high, but we assure you, it's worth the investment for a good night's sleep. Thank you for choosing us, Megan at Customer Care
Sales assistant was fantastic and…
Sales assistant was fantastic and helped us pick the best choice for us as needed a adjustable bed.
4 July 2025
Reply from Bensons For Beds - Sheffield628
Thank you for your review! We are thrilled to hear that our sales assistant provided top-notch service and helped you find the perfect adjustable bed. We value our customers and are always happy to assist in finding the best choice for their needs. Thank you for choosing us, Megan at Customer Care
Micheal was a polite pleasant gentleman…
Micheal was a polite pleasant gentleman who explained everything to us i will shop within again
7 July 2025
Reply from Bensons For Beds - Sheffield628
Thank you for your positive review! We are so glad to hear that you had a great experience with Michael and that you will shop with us again. We always strive to provide exceptional service to our customers. See you soon, Megan at Customer Care
Reply from Bensons For Beds - Sheffield628
We're happy to hear that the offer and assistance were beneficial to you. Thank you for sharing your positive experience with us, Megan at Customer Care.
Great service
Ordered our mattress months ago and then our house purchase fell through. They kept the mattress in store for us until we were ready. We just had it delivered to our new house and the delivery lads (Josh and co in South Yorkshire) were brilliant. Managed to get the mattress up some very tight stairs.
16 June 2025
Unprompted review
Reply from Bensons For Beds - Sheffield628
We're happy to hear that we could store your mattress until you were ready. We appreciate you mentioning the delivery team's excellent service navigating the tight stairs. Thank you for your positive feedback, Megan at Customer Care
Great service really helpful would…
Great service really helpful would definitely recommend
12 June 2025
Reply from Bensons For Beds - Sheffield628
We appreciate you recommending our helpful service! We are so glad you had a great experience. Thank you for your review Steven, Megan at Customer Care
So helpful in choosing the colours and…
So helpful in choosing the colours and materials for base and headboard, but for making the right choice with the mattress.
9 June 2025
Reply from Bensons For Beds - Sheffield628
We're happy to hear that our assistance was so helpful in selecting the perfect colours, materials, and mattress! Thank you for choosing us, Megan at Customer Care
Fantastic customer service
Christopher was very helpful & friendly from the minute we walked in to the store.
4 June 2025
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your kind words about our team's service. Take care, Megan at Customer Care
The lady was very helpful and friendly.
The lady was very helpful and friendly.
She was very professional and helped us get the right bed and Mattress.
4 June 2025
Reply from Bensons For Beds - Sheffield628
We're happy to hear that the staff member was very helpful and friendly! We appreciate you mentioning their professionalism in helping you find the right bed and mattress. Thank you, Megan at Customer Care
Very knowledgeable and helpful…
Very knowledgeable and helpful assistance
1 June 2025
Unprompted review
Reply from Bensons For Beds - Sheffield628
We appreciate your positive feedback and we are happy to hear that our assistance was helpful and knowledgeable for you. Take care, Megan at Customer Care
The sales lady was extremely helpful…
The sales lady was extremely helpful and knew what we needed. We got a good discount and help with financing.
27 May 2025
Reply from Bensons For Beds - Sheffield628
We're happy to hear that our sales team was helpful and knowledgeable! We're glad you got a good deal and financing assistance. Thank you for your positive feedback, Megan at Customer care
This was my first experience with…
This was my first experience with Bensons and it won't be my last.
We were greeted by a very friendly, knowledgeable and helpful lady who helped my daughter choose a bed. What I thought was going to be an all day job turned into about half an hour and my daughter got exactly what she wanted. Plus, we got the bed, in the sale, on interest free credit!
They kept us updated on the date and time of arrival and were very accommodating with the time. The guys that came to assemble it were really good too. They were friendly, helpful and got on with it, with no fuss at all and patiently talked me through all I needed to know. All in all a great experience and I'd recommend Catherine, and Bensons to anyone looking for a bed.
30 April 2025
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you had such a positive first experience! It's great to know the team was so helpful in finding the perfect bed for your daughter. We appreciate you mentioning the efficient delivery and assembly. Thank you for recommending us, Megan at Customer Care
Reply from Bensons For Beds - Sheffield628
"Thank you so much for your kind words! We pride ourselves on providing top-notch products and customer service. We appreciate your support and hope to continue exceeding your expectations!"
Very Helpful
Very Helpful, explained about the bed we were looking at,
I would recommend Benson's definitely.
5 May 2025
Reply from Bensons For Beds - Sheffield628
Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. We pride ourselves on our knowledgeable staff and are happy to hear that it's noticed by our customers. We appreciate your recommendation and hope to see you again soon!
We were allowed to walk around the…
We were allowed to walk around the store and try the beds out with no issues if we wanted any help we would just ask
2 May 2025
Reply from Bensons For Beds - Sheffield628
Thank you for your positive feedback! We strive to create a comfortable and pressure-free shopping experience for all of our customers. We are always here to assist you in finding the perfect bed for you. We hope to see you & your family soon.
Sleep well, Team Bensons💜
Great in store experience
Great in system experience, Kate was helpful and friendly and gave a quote in store and took my order over the phone. I had a query a couple of days later and she was more than happy to help. Quality products and value for money is the reason we chose Bensons for beds, great customer service as well made it a great shopping experience.
21 April 2025
Reply from Bensons For Beds - Sheffield628
Thank you for your kind words! We are thrilled to hear that Kate provided attentive and friendly service, and that you had a great shopping experience. We strive to offer quality products, value for money, and excellent customer service - it's what sets us apart. We appreciate you!
Sleep well, Team Bensons💜
Excellent service provided by Kate
Excellent service provided by Kate. She helped us through the entire process. At no point did we feel rushed or pressurised by her to purchase a mattress. She was able to answer all of our questions with ease. Thanks Kate!
21 April 2025
Reply from Bensons For Beds - Sheffield628
Thank you for your kind words and feedback! We're thrilled to hear that Kate provided you with excellent service and made your mattress purchase process enjoyable. Our goal is always to provide a pressure-free experience and we appreciate your support. Sleep well, Team Bensons💜
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